Quality Inn & Suites University-Airport

Hotels
•
Quality Inn
5.7 (533 reviews)
311 East Gaulbert Avenue , Louisville , US
+1 502-754-4365

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions)
Convenient location for some guests
Jacuzzi/jet bathtub praised by several guests
Comfortable bed/large room reported by a few
Cons:
Severe cleanliness issues: stains, mold, dirt throughout
Pests: cockroaches, mice and reports of bites
Maintenance failures: broken showers, leaking mini-fridge, non-working outlets/keycards
Poor breakfast and food hygiene (missing items, pests reported)
Safety/unhygienic conditions leading to uncomfortable stays

Categories

Cleanliness
2
Overwhelmingly negative: multiple reports of dirty rooms and hallways, stains on furniture, mold in tubs and jets, mice, cockroaches and personal-belonging debris; severe cleanliness issues throughout property.
Service
9
Mostly positive interactions reported: several guests described staff as very nice, friendly and accommodating (including refunds/cancellations with no charge); isolated reports of inattentive staff or slow response are noted but the front-desk assistance and helpful cancellations were repeatedly mentioned.
Location
9
Generally positive: a few guests explicitly cited the location as convenient or fitting their needs; no major complaints about location itself.
Room Quality
6
Mixed: some guests had large, comfortable rooms and working amenities, while many reported broken or malfunctioning items (shower issues, leaking mini-fridge, only one outlet working), thin sheets and reports of bites—variable room conditions across stays.
Amenities
5.5
Mixed: jacuzzi/jet tub praised by some, but pool reported cold or non-working, keycard locking issues, no hot water in at least one stay and general maintenance problems with in-room items.
Value for Money
5
Below-average value: multiple guests felt the experience did not justify the cost due to cleanliness and amenity failures, though refundable/courteous handling of some bookings slightly offsets negatives for a few guests.
Food and Beverage
4
Generally poor: breakfast complaints include missing items (no meat), cold or incomplete offerings, and reports of cockroaches in breakfast area; one guest noted decent breakfast potatoes but overall negative F&B impressions.
Overall Experience
5.1
Predominantly negative stays with a few positive exceptions: frequent reports of dirt, pests, bites and maintenance failures produced many bad experiences, while isolated stays praised staff and room size — overall inconsistent and disappointing for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
The Quality Inn & Suites University/Airport is strategically situated just four miles away from both the Louisville International Airport and the University of Louisville. Enjoy easy access to popular attractions like Churchill Downs, the Louisville Zoo, and Papa John's Cardinal Stadium.

Impressive Amenities
Indulge in complimentary perks such as a deluxe continental breakfast, local calls, newspaper, and coffee. Stay active in the exercise room, unwind in the indoor heated pool, and make use of in-room conveniences like refrigerators, microwaves, and two-person hot tubs.

Ideal for Business Travelers
Business class rooms offer additional comforts like executive desks, free high-speed Internet, and access to copy/fax services. With meeting spaces available, it's perfect for hosting events. Plus, laundry facilities and proximity to key business and entertainment areas make it a top choice.

Book now to experience a seamless blend of comfort and convenience at the Quality Inn & Suites University/Airport.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that a USD 50 charge is applicable if found smoking in a nonsmoking room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

5.7
Based on 533 reviews
Cleanliness: 2
Service: 9
Location: 9
Room Quality: 6
Amenities: 5.5
Value for Money: 5
Food and Beverage: 4
Overall Experience: 5.1
K
Kourtney • family_with_children • us
10
2026-10-29 • via Nuitee
A
Adams143 • solo_traveller • ca
1
Utterly gross wish I never came here
Cons:

Dirty stinky mice in rooms

2026-10-26 • via Nuitee
C
Chelsea • couple • us
3
Dirty
Pros:

Staff seemed nice.

Cons:

This place is gross. The hallways and rooms have a weird odor. The couches have stains on them. Don’t even open the pullout couch; it was disgusting. The jacuzzi tubs are moldy in the jets.

2026-10-25 • via Nuitee
J
Joel • solo_traveller • us
1
Absolutely disgusting place
Pros:

Horrible hotel

Cons:

Everything

2026-10-25 • via Nuitee
P
Peter • couple • se
5
2026-10-24 • via Nuitee
J
Janet • couple • us
9
I had a great experience
Pros:

The breakfast was good the potatoes need to be cooked longer, but over all it was great!

2026-10-19 • via Nuitee
T
Tiffany • couple • us
10
2026-10-19 • via Nuitee
W
Wilkinson • solo_traveller • us
7
2026-10-17 • via Nuitee
F
Felix • family_with_children • us
1
Pros:

Location, jacuzzi tub.

Cons:

It was the dirtiest place I've ever stayed. Stains on the floors in the hallways and in the room. The couch had stains on it as well. I couldn't tell if they were food stains or bodily fluids.

2026-10-17 • via Nuitee
J
JOSE ROBERTO • family_with_children • mx
1
La habitación tenía cucarachas
Pros:

.

Cons:

La habitación tenía unas cucarachas

2026-10-16 • via Nuitee
E
Eli • couple • us
2
Not worth it
Pros:

The staff was very nice and friendly.

Cons:

There was a moldy coffee pot left in the room, there were fake eyelashes in the bed, and the toilet didn’t flush well, only 1 outlet worked so I couldn’t charge my phone and use my cpap at the same time.

2026-10-07 • via Nuitee
K
Kraatz • solo_traveller • us
1
Pros:

The jet bathtub was the only thing I liked

Cons:

They had cockroachs in the breakfast area and in the rooms the pool was cold and anytime you go to the pool room you get locked in and the keycards worked on and off

2026-10-07 • via Nuitee
R
Ravi • solo_traveller • us
1
Pros:

Absolutely nothing

Cons:

Shower didn’t work at all, called front desk and he said he’s coming but never showed up. Smoke smell in room and thin sheets

2026-09-19 • via Nuitee
L
Lisa • solo_traveller • us
8
Pros:

Great staff, very nice & helpfully accommodated my requests. Huge room with a comfortable bed and though the shower handle was wonky, it worked fine and the water pressure was good. Everything in the room worked fine.

Cons:

I usually take the stairs instead of the elevator and the stairwell was filthy. There was a plastic fork and spilled food on the stairs for the entire 4 nights I was there.

2026-09-18 • via Nuitee
H
Heike • solo_traveller • us
2
2026-09-08 • via Nuitee
E
Eric • couple • us
8
2026-09-07 • via Nuitee
K
King • solo_traveller • us
1
Stop it is biting me
Pros:

No anything last night

Cons:

I was bit while I was trying to sleep in the bed I have bites all over my body arms legs belly butt shoulders and the itch and hurt o could see any one when I came down and I ended up staying out side on the patio because I couldn't take it anymore more

2026-09-06 • via Nuitee
K
King • solo_traveller • us
1
2026-09-06 • via Nuitee
K
King • solo_traveller • us
3
Pros:

I got bit

Cons:

I got bit on my legs

2026-09-03 • via Nuitee
H
Herbert • couple • us
1
2026-09-03 • via Nuitee