Quality Inn & Suites University-Airport

Hotels
•
Quality Inn
7 (690 reviews)
311 East Gaulbert Avenue , Louisville , US
+1 502-754-4365

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable Bed
Polite Staff
Cons:
Dirty Rooms
Lack of Amenities

Categories

Cleanliness
4.89
Several reviews mentioned dirty rooms and unclean facilities.
Service
8.86
Many reviews noted polite staff and resolution of issues.
Location
8.9
Positive mentions about location being convenient.
Room Quality
5.85
Mixed reviews regarding room condition and cleanliness.
Amenities
5.88
Amenities were mentioned as lacking in quality or availability.
Value for Money
7.84
The price was reasonable, but quality was subpar.
Food and Beverage
6.89
Breakfast was noted as basic; some positive mentions.
Overall Experience
6.86
Generally disappointing stay with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:00

Property Description

Convenient Location
The Quality Inn & Suites University/Airport is strategically situated just four miles away from both the Louisville International Airport and the University of Louisville. Enjoy easy access to popular attractions like Churchill Downs, the Louisville Zoo, and Papa John's Cardinal Stadium.

Impressive Amenities
Indulge in complimentary perks such as a deluxe continental breakfast, local calls, newspaper, and coffee. Stay active in the exercise room, unwind in the indoor heated pool, and make use of in-room conveniences like refrigerators, microwaves, and two-person hot tubs.

Ideal for Business Travelers
Business class rooms offer additional comforts like executive desks, free high-speed Internet, and access to copy/fax services. With meeting spaces available, it's perfect for hosting events. Plus, laundry facilities and proximity to key business and entertainment areas make it a top choice.

Book now to experience a seamless blend of comfort and convenience at the Quality Inn & Suites University/Airport.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that a USD 50 charge is applicable if found smoking in a nonsmoking room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

7
Based on 690 reviews
Cleanliness: 4.89
Service: 8.86
Location: 8.9
Room Quality: 5.85
Amenities: 5.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 6.86
R
Ravi • solo_traveller • us
1
Pros:

Absolutely nothing

Cons:

Shower didn’t work at all, called front desk and he said he’s coming but never showed up. Smoke smell in room and thin sheets

2026-09-19 • via Nuitee
L
Lisa • solo_traveller • us
8
Pros:

Great staff, very nice & helpfully accommodated my requests. Huge room with a comfortable bed and though the shower handle was wonky, it worked fine and the water pressure was good. Everything in the room worked fine.

Cons:

I usually take the stairs instead of the elevator and the stairwell was filthy. There was a plastic fork and spilled food on the stairs for the entire 4 nights I was there.

2026-09-18 • via Nuitee
H
Heike • solo_traveller • us
2
2026-09-08 • via Nuitee
E
Eric • couple • us
8
2026-09-07 • via Nuitee
K
King • solo_traveller • us
1
Stop it is biting me
Pros:

No anything last night

Cons:

I was bit while I was trying to sleep in the bed I have bites all over my body arms legs belly butt shoulders and the itch and hurt o could see any one when I came down and I ended up staying out side on the patio because I couldn't take it anymore more

2026-09-06 • via Nuitee
K
King • solo_traveller • us
1
2026-09-06 • via Nuitee
K
King • solo_traveller • us
3
Pros:

I got bit

Cons:

I got bit on my legs

2026-09-03 • via Nuitee
H
Herbert • couple • us
1
2026-09-03 • via Nuitee
K
Kaitlinn • family_with_children • us
7
2026-09-02 • via Nuitee
K
Kamron • couple • us
8
Duplicate transactions. Refunded
Pros:

Beds

Cons:

Transaction

2026-09-01 • via Nuitee
W
William • couple • us
6
Cons:

NO HOT WATER. NO MEAT ON BREAKFAST BAR.

2026-08-28 • via Nuitee
R
Ruby • couple • gb
1
Awful
Pros:

Nothing

Cons:

It was dirty and unsafe, rooms absolutely stink, had to change rooms 3 times, staff were sleeping when we were waiting to check in. There’s bits of food and crumbs all over the hotel on the floor, I’ve never been so uncomfortable in a hotel in my life.

2026-08-25 • via Nuitee
T
Takeisha • solo_traveller • us
1
2026-08-21 • via Nuitee
B
Barbour • couple • us
1
2026-08-18 • via Nuitee
L
Lavita • solo_traveller • us
1
My stay was a disaster I wanted to surprise a friend that was on a weekend pass so I booked a hotel with a swimming pool
Pros:

In was in the location that I needed.

Cons:

The pool wasn’t working, no ice, mini fridge was leaking, no shampoo or conditioner, and phones didn’t work in room.

2026-08-17 • via Nuitee
J
Jose Raul • solo_traveller • pa
8
2026-08-17 • via Nuitee
J
John • solo_traveller • us
1
No thank you
Pros:

The staff appropriately cancelled our reservation with no charge

Cons:

Should have known when we drove up. There was garbage around the parking lot. Upon entering the room, there was dirt in every corner of the room; it had the appearance of never being cleaned.

The only positive was the front desk staff agreed to cancel our reservation with no charge.

I made the mistake of not reading their reviews. Lots of 1-stars, all essentially saying the same thing.

2026-08-16 • via Nuitee
R
Rachel • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything, took too long to check in, got to room, cockroachs in bathroom, overall, it was disgusting.

2026-08-13 • via Nuitee
E
Edgardo • couple • pa
6
2026-08-10 • via Nuitee
E
Eryn • couple • us
5
Pros:

When we first got there, our keys didnt work. It took 3 times and staff to come help us. Even they couldn't get in the room. They quickly switched us to a clean room 2 doors down. Very nice staff. Nice spacious room. Loved the tub. Loved the closeness to university of louisville campus

Cons:

Pool was shut down. The couch in the room was sunk in and I couldn't sit on it. The jets in the tub didn't work. The walk from elevator to our room was a longer walk.

2026-08-03 • via Nuitee