Quality Inn & Suites University-Airport

Hotels
Quality Inn
7 (673 reviews)
311 East Gaulbert Avenue , Louisville , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable Bed
Polite Staff
Cons:
Dirty Rooms
Lack of Amenities

Categories

Cleanliness
4.89
Several reviews mentioned dirty rooms and unclean facilities.
Service
8.86
Many reviews noted polite staff and resolution of issues.
Location
8.9
Positive mentions about location being convenient.
Room Quality
5.85
Mixed reviews regarding room condition and cleanliness.
Amenities
5.88
Amenities were mentioned as lacking in quality or availability.
Value for Money
7.84
The price was reasonable, but quality was subpar.
Food and Beverage
6.89
Breakfast was noted as basic; some positive mentions.
Overall Experience
6.86
Generally disappointing stay with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:00

Property Description

Convenient Location
The Quality Inn & Suites University/Airport is strategically situated just four miles away from both the Louisville International Airport and the University of Louisville. Enjoy easy access to popular attractions like Churchill Downs, the Louisville Zoo, and Papa John's Cardinal Stadium.

Impressive Amenities
Indulge in complimentary perks such as a deluxe continental breakfast, local calls, newspaper, and coffee. Stay active in the exercise room, unwind in the indoor heated pool, and make use of in-room conveniences like refrigerators, microwaves, and two-person hot tubs.

Ideal for Business Travelers
Business class rooms offer additional comforts like executive desks, free high-speed Internet, and access to copy/fax services. With meeting spaces available, it's perfect for hosting events. Plus, laundry facilities and proximity to key business and entertainment areas make it a top choice.

Book now to experience a seamless blend of comfort and convenience at the Quality Inn & Suites University/Airport.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note that a USD 50 charge is applicable if found smoking in a nonsmoking room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 673 reviews
Cleanliness: 4.89
Service: 8.86
Location: 8.9
Room Quality: 5.85
Amenities: 5.88
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 6.86
J
John couple us
10
I need the best looking room permanently so when I stay there it’s mine and mine only
Pros:

I own it

Cons:

I needed that Range Rover near that Dodge

#FoMoCo

2026-07-18 via Nuitee
V
Vanissa couple us
7
2026-07-14 via Nuitee
W
Weylin family_with_children us
8
2026-07-14 via Nuitee
J
Jennifer family_with_children us
1
It was in a great location for the basketball tournament but I would not stay there again.
Pros:

Location to the basketball tournament

Cons:

1. Trash all over the parking lot in front of the hotel
2.Hot water was lukewarm warm, I did ask they said to run it for 5 minutes and it would get hot… it ran for three showers and never was hot.
3. Ice machine broke on 1st floor and had to go to 3rd floor for ice.. no note on machine had to ask where other machine is located.
4. Elevator broke on day three sign was eventually put up that it was out of work working order.
5. Breakfast was served on the third floor no air-conditioning in the breakfast room or the hallway very miserable and hot.
6. Room felt very damp and wet at all times tried to dry my daughter‘s uniform within the room and it would never dry. Had to sit it outside.
7. Stayed Thursday through Sunday night and was never offered a cleaning or fresh towels. Had to go to the desk to get them myself.

2026-07-14 via Nuitee
T
Tyler couple us
1
Very bad customer service and also they have bedbugs
Pros:

Nothing at all

Cons:

Very bad customer service

2026-07-14 via Nuitee
J
Juniors Cesar couple de
7
2026-07-13 via Nuitee
C
Charles family_with_children us
1
It fit in my budget but it was very dirty.
Pros:

The price and location.

Cons:

Fridge smelled like raw chicken, the toilet barely flushed, the tubs were rusted and dirty. I saw a mice running by the outside door.

2026-07-13 via Nuitee
R
Rodriguez solo_traveller us
10
2026-07-13 via Nuitee
D
Devon family_with_children us
7
2026-07-11 via Nuitee
T
Tyrisha couple us
6
Cons:

My whirlpool water didn't work on the side. No phone in the room had to keep going downstairs asking for clean towels and wash cloths. When I got to the room no towels in it at all

2026-07-09 via Nuitee
C
Cameron solo_traveller us
6
Staff was nice, bed was comfortable and room was nice and cold,
Pros:

Bed was comfortable and hot tub was nice

Cons:

It could’ve been a little cleaner, there was cigarette ashes in the bathroom.

2026-07-04 via Nuitee
J
Janice couple us
2
Very rundown and not maintained.
Pros:

The room was very quiet and dark.

Cons:

The jacuzzi bathtub was not working, The smoke detector was gone (unplugged). Cupboards were falling off. The light next to the bed was taped together and the power at the base was not working. The extra latch on the door was gone.

2026-06-30 via Nuitee
M
monic solo_traveller us
1
2026-06-29 via Nuitee
N
Noel couple us
1
Pros:

Did not like it at

Cons:

Bad service

2026-06-28 via Nuitee
A
Ashley family_with_children us
3
Not my favorite place I’ve ever stayed for sure!
Pros:

The beds were comfy and the sheets were clean

Cons:

Outside the grass had not been cut this entire season it was so bad from a distance it looked abandoned. The elevator was broken. It was unbelievably hot it the lobby and hallways and breakfast lounge. The pool needed some kind of chemical it was super cloudy! The tv didn’t work out first night they swapped us to another room the 2nd night.

2026-06-27 via Nuitee
C
Candace family_with_children us
1
The place needs a upgrade it was dirty the rooms parking lot the property an most of all the pool was trashy
Cons:

The property was trashy

2026-06-23 via Nuitee
D
Devona couple us
4
Cons:

Jets did not work.

2026-06-22 via Nuitee
K
Kayla couple us
1
Horrible
Pros:

Nothing it’s completely false advertising

Cons:

There was no management

2026-06-20 via Nuitee
R
Rocio family_with_children us
6
You get what you pay for
Pros:

Price

Cons:

N/A

2026-06-20 via Nuitee
B
Bennett solo_traveller us
8
2026-06-16 via Nuitee