Das Carls Hotel

Hotels
8.2 (3349 reviews)
Benrather Str. 7a , Düsseldorf , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Room quality issues
Overpriced during events

Categories

Cleanliness
7.55
The bathrooms were outdated and not very well lit, but clean and more than adequate.
Service
9.05
The staff were very friendly and attentive.
Location
9.05
Exceptional location in the city center, close to amenities.
Room Quality
7.55
Rooms are described as small, outdated, or needing renovation.
Amenities
8.05
Adequate amenities, but some issues with the bathroom fixtures and small room sizes.
Value for Money
7.55
Several reviews mention that the prices are high, especially during special events.
Food and Beverage
8.55
Great breakfast options and overall good quality food.
Overall Experience
8.25
Overall experience is noted as good with a pleasant stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 23:33

Property Description

Luxurious 4-Star Stay in Düsseldorf's Old Town

Modern Amenities: Enjoy a comfortable stay with air-conditioned rooms equipped with a refrigerator, safe, Nespresso coffee machine, and complimentary water.

Relaxation: Unwind in the Finnish sauna available for all guests, perfect for rejuvenation after a day of exploring.

Prime Location: Situated just steps away from Königsallee shopping street and the River Rhine, with free Wi-Fi and breakfast included.

Book your stay at Carls Hotel for a truly indulgent experience in Düsseldorf's vibrant Old Town.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 3349 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.25
A
Axel • solo_traveller • de
7
Pros:

Rezeption sehr unterschiedlich qualifiziert und unterschiedlich hilfsbereit:
bei Ankunft schwierig, nachts top !!!

Cons:

Parksituation bei Abfahrt vor 7 Uhr morgens

2026-06-27 • via Nuitee
F
Frank • couple • de
7
2026-06-26 • via Nuitee
M
Mary • solo_traveller • ie
6
Will return as it’s in a fantastic place. Air con is essential given. That the hotel is pricey
Pros:

Location.

Cons:

No Air con

2026-06-25 • via Nuitee
I
Ilona • couple • de
8
2026-06-23 • via Nuitee
G
Gianluca • couple • ch
5
Für einen Sommertag mit 37 grad den vollen Preis zu verlangen ohne das die Klima funktioniert, finde ich zu hoch
Pros:

Zentral zu allem

Cons:

Keine Klima 37 grad

2026-06-22 • via Nuitee
P
Petra • solo_traveller • at
10
Very comfortable city hotel with great breakfast
Pros:

Right in the city centre between the Old Town and KÖ with efficient, friendly staff!
Really good buffet breakfast!

Cons:

No outdoor space, but opposite a lively market with outdoor places.

2026-06-22 • via Nuitee
S
Sabine • solo_traveller • de
4
Pros:

Lage

Cons:

Klimaanlage zu laut und nicht regulierbar. Alter Teppichboden. Zimmer zum Carlsplatz sehr laut.

2026-06-22 • via Nuitee
J
Joern • solo_traveller • de
8
2026-06-22 • via Nuitee
C
Charlotte • family_with_children • de
10
2026-06-21 • via Nuitee
S
Simone • solo_traveller • de
8
Sehr gute Lage, aber leider keine Klimaanlage auf den Zimmern
Pros:

Die Lage ist super! Das Personal war sehr nett. Das Frühstück war auch sehr gut. Wir hatten ein Zimmer zum Innenhof. Daher haben wir von der Lautstärke draußen nichts mitbekommen.

Cons:

Das in den Zimmern keine Klimaanlage gab. Das ist sehr ungewöhnlich für ein vier Sterne Hotel.

2026-06-21 • via Nuitee
K
Karin Beate • solo_traveller • de
8
Pros:

Tolle Lage. Nettes Personal

2026-06-18 • via Nuitee
G
GANDY • solo_traveller • si
6
2026-06-17 • via Nuitee
A
Alexander • extended_group • de
8
Perfekte Lage für einen Kurztrip Altstadt!
Pros:

Lage des Carls für ein WE in der Altstadt perfekt. Mittendrin! Parken direkt nebenan.

Cons:

Hat alles gepasst!

2026-06-15 • via Nuitee
B
Bilal • solo_traveller • tr
8
2026-06-14 • via Nuitee
D
DLSnippe • solo_traveller • nl
8
Zeer comfortabel verblijf
Pros:

Fijne sfeer met nette kamers en uitstekend ontbijt

2026-06-14 • via Nuitee
H
Hubert • couple • de
8
2026-06-13 • via Nuitee
M
Michel • solo_traveller • fr
9
Bonne étape
Pros:

Accès facile à la limite du centre piéton, parking juste à côté de l'hôtel, accueil sympathique.
Chambre assez spacieuse, propre, bien équipée avec une très bonne literie.
Petit déjeuner buffet complet

2026-06-11 • via Nuitee
H
hamuda • solo_traveller • il
1
Don’t go to this hotel.
Pros:

The location

Cons:

The hotel is undergoing renovations; they did not mention it on booking.com or in a private email. They were installing air conditioning in the room, the paint job was not finished, and the smell was unbearable. I asked them to change the room, but they said they were fully booked. I had to sleep with the window open. Furthermore, the rooms are very old, and the staff is not helpful.

2026-06-11 • via Nuitee
E
Eggert • extended_group • de
8
2026-06-10 • via Nuitee
M
Monika • solo_traveller • de
7
Pros:

Sehr nettes Personal, gute Auswahl beim Frühstück und super Lage des Hotels

2026-06-10 • via Nuitee