Pestana Miramar Garden & Ocean Resort

First, the few downsides: the furniture in the room is perfectly serviceable, but I can see why some reviewers think it's past its best (just don't expect quite the standard - and a bit soulless - furnishings); and I did need to speak to reception about a minor fault in the bathroom, which was sorted out within a few hours. I also mentioned that the fan in the bathroom didn't seem to work, and that wasn't sorted out, though I can see it may well have been a bigger job.

On the other hand, it's a really very friendly hotel; special mention must go to Claudia and the team in the Miramar restaurant, and Hasan in the cocktail bar, who really made me feel welcome and at home. Other staff were helpful but never obtrusive - just there when you wanted them. On half board there was the option to eat at the three restaurants at the Pestana Grand - 25 minutes walk or a five minute €2 bus ride away - which all provided good food and service as well. I didn't even try the buffet evening meal as the restaurants were welcoming; the booking system in reception for the restaurants did seem a little restrictive though. The pools and other facilities were clean and in good order.

It's again a 25 minute walk or €2 bus ride to the centre of Funchal. Walking straight down the road takes you to the cathedral area; if you follow what initially seems to be a side road on the right just after crossing the bridge a steady hill down takes you to the harbour area instead. Visits to the palace gardens at Monte, a walk on a Levada, a whale/dolphin boat trip, and time spent just wandering round Funchal were all enjoyable.

Lots to love about Pestana Miramar, and why I return again and again. The location is perfect for walking into the centre, but it’s the wonderful peace and welcoming atmosphere that makes it a little bit of island paradise. This year in particular I have enjoyed the range of fitness and activities on offer. It is so much fun to enjoy the energy of Aquagym, the morning Pilates and Yoga in the gardens under the palm trees to set you up for a perfect day. It is like a spa break too. I have felt welcome to enjoy all the program on offer. Abdel and the salsa dancing has been a particular joy to experience. 5 stars!!

My stay at this hotel was very positive. The facilities are well maintained, everything was clean and organised, and the overall atmosphere is pleasant for anyone looking for a calm and comfortable stay. What truly stood out was the service. Nestor and Francisco were exceptional, always attentive, helpful and genuinely friendly. They made a real difference and contributed greatly to making the stay even better. It’s a hotel that’s worth it for both comfort and service quality!!

We visited the Miramar Restaurant in November after viewing their menu displayed in the street.

On arrival we were blatantly ignored for a couple of minutes before the maitre'd requested our room number.

We explained that we were non-residents and were (bizarrely) asked where we were staying. Then, despite the restaurant being almost empty, we were shown to a table all by itself around a corner.

To say the table was disappointing was an understatement, it was frankly insulting.

We had smart casual attire and were very polite so can only attribute this treatment to a policy of humiliating snobbery.

The food was very good, and the service was mostly good.

The bill also included an item we had not ordered and had to be be disputed.

In conclusion, great food, dreadful hospitality.

Warm friendly and amazing customer services! Helpful and kind.
Our sheets were changed daily, which we did not expect.
Breakfast and evening meals top class and loved the live music .
Wonderful atmosphere throughout hotel. We will and have and will always recommend Miramar! Hotel.
Thank you for bringing nations together !
Vicky and John Shankey

We stayed in a studio unit through our exchange with RCI and have no complaints, a quiet resort with a lot of character. Our unit was spacious, had a great view overlooking the pool and could see downtown Funchal at night with all the lights. The location was perfect, we could walk 30 minutes to the waterfront downtown or other way to Lido where more restaurants and larger grocery store is as well. Highly recommend.

Animation team lead fabulous yoga and aquacise sessions- just the relaxation needed. Poncha cocktail making was also a wonderful experience. Thank you 🙏🏻

The hotel pools are excellent. It's a very calm hotel, perfect for relaxing and getting away from the routine. I loved the activities organized by Abdel. I loved my stay.

Nice experience with an engaged and motivated Cocktail-Guy.
Interesting taste of Madeira 💯❤️ WE loved it..........

We’re currently staying at the Pestana Miramar hotel. It’s one mile from the city centre in one direction, and approx two thirds of a mile from the lido in the opposite direction; both an easy pleasant walk past many shops and restaurants (although is slightly uphill on the walk back from the city centre, however buses 1. 2 and 4 stop right outside the hotel, and there are plenty of taxis and Ubers if needed).

From the moment we checked in we were made to feel so welcome by Fabio on reception. This has continued throughout our holiday - Fabio has been friendly, extremely helpful and hospitable, and has gone above and beyond in trying to help make our stay at the Miramar perfect. Both him and Julio, the hotel porter, have offered first class service and have been an absolute delight to see and chat to every day… they are a true asset to the hotel.

Special mentions also go to Abdel in the animations team, who gave us a personalised tour of the Miramar grounds on our first day and insight into the surrounding areas, and made my daughter feel very welcome at kids club; and Claudia in the restaurant, who has been so lovely, attentive and friendly during our three visits to the Miramar restaurant.

The hotel and grounds/gardens are absolutely beautiful, very peaceful, everywhere extremely clean, bedrooms spacious (we have a Superior Studio sleeping two adults in a double bed and a child on a camp bed - ask for extra mattress toppers to make the camp bed more comfortable - with balcony overlooking the Miramar pool and lawned area), food of good quality and plentiful (we’ve eaten in the buffet restaurant and the Miramar restaurant - both great). My only negative about the buffet restaurant is the pigeons that wander and fly around inside during breakfast and dinner… this for me is extremely off-putting and makes it not such a pleasant dining experience.

The Pestana Miramar is the perfect place to stay for peace and tranquility in Funchal.

Lovely hotel! Absolutely stunning views! Such friendly staff!! Rooms were spotless with an amazing view of the pool and gardens. Housekeeping everyday !! Food in the buffet was great! Such a selection yet all of it was great . We tried the Mediterranean restaurant which we pre booked . Best experience ever, I don’t think I have had better food. Hidden gem of Madeira worth every cent. Beautiful location !! Will be booking next year.

The pool game in the game room and the jacuzzi were my favourite 😍 👌 🙌 😄 ❤️ 😀 😍
All staff were exceptionally friendly and helpful.
Food was great and plentiful.
This has honestly been the most beautiful hotel I have ever stayed in. Gorgeous gardens.
5 🌟 🤩 ⭐️ 🌠 💫 🌃 🌟 🤩

Absolutely fantastic!! We had a lovely poncha workshop upon arrival where Abdel was funny and entertaining making the whole experience super enjoyable and the best poncha we’ve ever had!!!!

We went to Pestana Miramar to celebrate our 50 years of marriage, booked it through Jet2. Honestly, it was a lovely experience from start to finish. When we got to our room, there was a bottle of sparkling wine and some fresh fruit waiting for us — a surprise from Adelino, which was such a kind gesture and really made us smile.

The hotel has a really nice feel to it, very relaxed, but with enough going on to keep you busy if you want. We joined a few of the activities and it made the place feel more like a resort, not just a hotel.

All in all, we had a great time and it was a perfect place to celebrate such a special occasion.

The Miramar is right next to the Village, which was perfect. We spent a lot of time between the two hotels. The indoor pool was great, especially when the weather wasn’t ideal, and we really liked the themed restaurants. A very relaxing stay all around.

Overall we had a lovely stay here. We had the upgraded suite but the furniture was really outdated. The tap had a slight leak in the kitchen and there was also an ant problem. The bathroom also constantly had a funny smell like there was an issue with the drains. The beds were really comfortable and our balcony was lovely.

Manuel made excellent pina coladas and was such a lovely gentleman to have a chat with by the pool. He was so polite and kind.

Abedel poncha session was amazing! Very good and very interactive. We had a great time.

Lastly the cleaning staff were amazing and so polite. They took amazing care of our stuff and were very hardworking

We had breakfast next door at Miramar and it was a very nice start to the day. The food was good quality and there was plenty of choice, but the thing that caught my eye was the honeycomb on the buffet. I wasn’t expecting that at all and it made a big impression. It’s such a small detail but it really shows the effort they put into making the breakfast feel special. Having fresh honey straight from the comb is not something you see every day, and it honestly lifted the whole experience.

Had a poncha making experience with Abdel(honey)
Absolutely brilliant, very interesting and extremely entertaining.
Thank you Abdel for a fun afternoon.

The hotel may once have been deserving of its 4 stars but no longer. It’s is dated and tired and overdue a refit. The staff are lovely, pleasant, helpful a delight but the rooms are old the furniture scruffy and the menu in the restaurant makes no sense much of it is tasteless and the choices? When there are no children you feed adults fish fingers!!! It’s 2025 time to update the food please.
A best it’s a reasonable 3 star rating but no higher even on a good day.

The apartment was spacious, clean ( cleaned every day) and very well maintained. Located near other Funchal hotels and plenty of restaurants within walking distance. About a 40 min walk into Funchal old town. Venue facilities were great with multiple pools and restaurants. Staff looked after us really well.