Residencia Polanco

Hotels
•
Independent
7.2 (20 reviews)
272 Av. Isaac Newton Polanco V Sección, Mexico City, CDMX, 11560 , Mexico City , MX
52-0-5535651514

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Facilities

Free WiFi
Wheelchair accessible
Front desk (limited hours)
Free self parking

Review Highlights

Pros:
Reception staff professionalism
Great location
Cons:
Hot water issues
Limited amenities

Categories

Cleanliness
7.5
Guests appreciated the cleanliness of the hotel.
Service
5.9
Mixed reviews on service with positive comments about reception staff and professionalism, but negative feedback about hot water issues.
Location
8.1
The hotel's proximity to key landmarks and public transport was well-liked.
Room Quality
6.8
Guests had varying opinions on room quality, with complaints about the lack of hot water.
Amenities
7.2
Mixed reviews on amenities, with highlighted issues like lack of hot water.
Value for Money
6.9
Opinions on value for money varied, with some guests mentioning issues like lack of hot water.
Food and Beverage
7.3
Generally positive feedback on breakfast and restaurant services.
Overall Experience
7.8
Most guests had a positive overall experience with the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:18

Property Description

Convenient Location
Located in the heart of Mexico City's upscale Polanco district, Residencia Polanco is just minutes away from iconic landmarks like Avenida Presidente Masaryk and Parque Zoologico de Chapultepec.

Personalized Service
Our 14 guestrooms offer a cozy and welcoming atmosphere, with staff available at the front desk during limited hours to cater to your needs and ensure a comfortable stay.

Easy Accessibility
Enjoy the convenience of free self parking onsite and explore the city effortlessly with key attractions like Paseo de la Reforma and Auditorio Nacional just a short drive away.

Make your reservation today at Residencia Polanco for an unforgettable stay in Mexico City's vibrant Polanco neighborhood.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.2
Based on 20 reviews
Cleanliness: 7.5
Service: 5.9
Location: 8.1
Room Quality: 6.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.8
M
mili
10
Pros:

Excelente atención por parte de los jóvenes de la recepción....muy atentos y profesionales...volveré.....!!!!

2025-03-24 • via Nuitee
M
Magdalin • family
8
Pros:

The big issue was not hot water, the water was extremely cold

2025-02-20 • via Nuitee
Y
Yunuen
10
Pros:

.

2024-11-22 • via Nuitee
H
hugo
8
Deben mejorar la ducha, fue lo unico malo
Pros:

Todo bien, la estancia fue para lo que es, dormir, cumple su funcion

2024-11-09 • via Nuitee
G
Glenda
4
Pros:

The price and the area is the only good thing about it. Very noisy.

2024-11-07 • via Nuitee
B
Belkys
6
Pros:

Todo muy bien la atención de él frondas excelente lo único es el aseo de los baños pésimo mucho moho le aconsejaría en la habitación una nevera pequeña lo demás excelente les aconsejo
EiPMILSAM

2024-09-29 • via Nuitee
A
Arturo
6
Pros:

No hay personal de recepción

2024-09-19 • via Nuitee
A
Ana Paula • partner
2
Pros:

El personal terrible, jamás me dieron el código para el estacionamiento y se quedó encerrado mi coche tuve que regresar por el al día siguiente por error del personal

2024-09-17 • via Nuitee
V
Verified traveler
8
Pros:

La recomiendo es una buena opción beneficio costo en esta zona. El trato de Rebeca fue de mucha amabilidad

2024-08-24 • via Nuitee
L
Liliana
8
Pros:

Ampliar el horario de la atención en Recepción.
Advertir que hay escasez de agua.

2024-07-08 • via Nuitee
A
Agustin
8
Pros:

Small place but decent, room is ok, except restroom water was out, not too clean either

2024-07-08 • via Nuitee
L
Liliana
8
Pros:

Confortable, buena relación costo beneficio.
Sería conveniente que el horario del personal de Recepción sea más amplio.

2024-07-01 • via Nuitee
C
Claudio
4
No escojan este "hotel"
Pros:

Instalacion en pesimas condiciones, antiguas, descuidadas, sucio en general, olor a orines desde la entrada.
No hubo nadie en recepción en la mañana que salimos a hacer un pendiente, cuando regresamos a dejar la habitación tampoco hubo quien nos recibiera la llave. Si hubiera necesitado facturar mi estancia hubiera sido imposible.

2024-01-30 • via Nuitee
A
Andres • partner
8
Pros:

Muy buen lugar y muy bien ubicado, solo cuidar un poco más la limpieza de las habitaciones.

2024-01-08 • via Nuitee
E
EMILIO • partner
4
Pros:

Si buscas buena ubicación y buen precio y no eres exigente es recomendable pero si eres exigente en el servicio e instalaciones debes buscar otra opción

2024-01-03 • via Nuitee
I
Isaac
4
Pros:

CAMA INCOMODA , RECEPCION LENTA, FRIO Y DESANGELADO , AL GRADO QUE NO ACOMPLETE MI ESTANCIA BUSQUE OTRA OPCION

2023-12-27 • via Nuitee
M
Miguel
2
Pros:

Expedia did not complete the reservation. When check-in time, I have not any reservation. I had to start my reservation after arriving tob he hotel.

2023-12-11 • via Nuitee
J
Jose • partner
6
Pros:

bed are not confortables. they should improve the rooms, because the location is great.

2023-10-07 • via Nuitee
P
Patricia • family_with_children
4
Pros:

At first it seemed to be okay, but then the bedsheets were dirty, smelled like soiled, we ended up using sheets I had in my bags, there was no hot water, my daughter found a big bug not sure was a cockroach. Not to be mean but it needs more maintenance.

2023-08-19 • via Nuitee
L
Leopoldo Antonio • friends
8
Pros:

Muy buena relación calidad precio, si ocupas cualquier cosa son accesibles , recomiendo como opción budget hotel para un fin de semana o llegada corta a cdmx

2022-07-02 • via Nuitee