Crowne Plaza Chicago SW - Burr Ridge by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.3 (469 reviews)
300 South Frontage Road , Burr Ridge , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great customer service
Good food quality
Cons:
Dirty rooms
Unexpected charges

Categories

Cleanliness
6.34
Several reports of dirty and unsanitary rooms.
Service
9.31
Consistently positive comments about friendly and attentive staff.
Location
8.85
Convenient location for meetings and access to the interstate.
Room Quality
7.8
Mixed reviews on room quality, with some positive comments but also reports of bad smells.
Amenities
8.83
Amenities were mentioned positively, including a breakfast buffet.
Value for Money
7.79
Concerns about unexpected charges and poor room quality affect value perception.
Food and Beverage
8.84
Positive feedback on food quality, particularly the breakfast experience.
Overall Experience
8.61
The overall experience was mixed due to service highs and cleanliness lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:34

Property Description

Luxurious Amenities
Experience premium bedding and free WiFi in our guestrooms, ensuring a comfortable stay. Relax and unwind with a variety of in-room entertainment options, including cable TV.

Fitness and Business Facilities
Stay active in our fitness centre or take care of work tasks efficiently at the 24-hour business centre, equipped with fax and printing services for your convenience.

Dining Experience
Indulge in delicious meals at Sip & Savor Cocktails and Eats, serving breakfast, lunch, and dinner. Enjoy a culinary journey without leaving the hotel premises.

Book your stay at the Crowne Plaza Chicago SW - Burr Ridge today for a perfect blend of comfort and convenience.

Important information:

Guests must be 21 years of age or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.3
Based on 469 reviews
Cleanliness: 6.34
Service: 9.31
Location: 8.85
Room Quality: 7.8
Amenities: 8.83
Value for Money: 7.79
Food and Beverage: 8.84
Overall Experience: 8.61
S
Susan • couple • us
10
I’d recommend to others and I would definitely stay there again.
Pros:

Everything was very clean and tidy. The room was just the right size for both of us.

Cons:

It was kept up very well. The aesthetics outside the building could have been better for more curb appeal.

2026-04-04 • via Nuitee
C
Clayton • family_with_children • us
10
2026-04-03 • via Nuitee
S
Susan • solo_traveller • us
6
Pros:

Location. Staff was pleasant. It was nice & quiet.

Cons:

No soap in shower. Tub drained very slowly ( >1 hour). Electrical outlet next to bed didn't work. Single woman given room that had 2 adjoining room doors (not safe!) and it was a woman staffmember who did that!

2026-03-25 • via Nuitee
M
Marian • family_with_children • us
10
2026-03-15 • via Nuitee
T
Tiashona • couple • us
8
Pros:

Everything was great except the breakfast the person over breakfast is very rude and not polite

Cons:

That the person over breakfast was very rude i didnt even use my second day

2026-03-15 • via Nuitee
J
John • family_with_children • us
8
2026-03-09 • via Nuitee
S
Shalanda • couple • us
9
2026-03-08 • via Nuitee
D
Dia • family_with_children • us
9
Pros:

I like the room size and amenities.

2026-03-07 • via Nuitee
D
Djikas • couple • us
1
Horrible
Pros:

Nothing super dirty horrible stay

Cons:

Nothing super dirty. Run down business I felt like I was back 20 yrs ago

2026-02-23 • via Nuitee
J
James • couple • us
10
2026-01-20 • via Nuitee
W
Wilicia • couple • us
10
2026-01-19 • via Nuitee
I
Ihab • family_with_children • us
4
Cons:

No, the property did not meet my expectations. Despite having a confirmed booking, I was informed upon arrival that there were no available rooms. This caused significant inconvenience, especially after a long drive from another state with two small children.

2026-01-19 • via Nuitee
N
Nancy • couple • us
10
2026-01-19 • via Nuitee
K
Kayla • solo_traveller • us
9
2026-01-19 • via Nuitee
H
Hamza • couple • us
8
2026-01-15 • via Nuitee
C
Colleen • extended_group • us
8
Pros:

The staff was friendly and helpful when I arrived. We opted to eat dinner at the restaurant/bar. It was nice to have a location within in the hotel for meals. We also paid extra for breakfast. Nice to have that option. Our server at both meals was friendly and attentive.

Cons:

The food itself at dinner was okay, not great, not bad, just fine. We paid extra for breakfast. I was really looking forward to the breakfast but I was disappointed. It was standard "hot breakfast options" that you would find at the average hotel that has a hot breakfast. When I purchased the breakfast online, I assumed that it would be an upscale type of buffet with waffle and omelet stations or it you could choose off of a menu and it was made to order.

2026-01-15 • via Nuitee
C
Carr • family_with_children • us
10
2026-01-12 • via Nuitee
C
Cassandra • solo_traveller • us
9
Peaceful
Pros:

The breakfast was simple however the guy who helped with breakfast was fabulous.

Cons:

The breakfast should've had more options like french toast or waffle maker and coffee we can retrieve on our own

2025-12-29 • via Nuitee
S
Shalanda • couple • us
10
My stay was excellent
Pros:

I love the atmosphere and the way the staff greeted me at the front desk

2025-12-21 • via Nuitee
L
Lovely • couple • us
10
Pros:

I really enjoyed the great customer service. Laz was very friendly and made us feel at home

Cons:

N/a

2025-11-22 • via Nuitee