Sercotel Hotel Europa

Hotels
•
Sercotel Hoteles
8.4 (7070 reviews)
San Martín, 52- ( Reception C/ Triunfo 5) , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise issues
Small room sizes
Cleanliness concerns

Categories

Cleanliness
7.81
Some reviews mentioned dirtiness issues, particularly in the showers and floors.
Service
8.78
Most staff were described as friendly and accommodating.
Location
9.32
Many reviews praised the hotel's fantastic location near the city center and beach.
Room Quality
7.27
Several guests complained about room size and noise issues.
Amenities
8.8
Amenities like breakfast were well-reviewed.
Value for Money
7.26
Some guests felt the price was too high for what was offered.
Food and Beverage
9.31
Breakfast options received very positive remarks.
Overall Experience
8.68
Mixed feedback, but generally positive with a few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:58

Property Description

Luxurious Early 20th-Century Building
Experience elegance at Sercotel Europa, located in central San Sebastian. Just 200 meters from La Concha Beach, this historic hotel offers air-conditioned rooms with free WiFi, flat-screen TVs, and work desks.

Classic Décor and Antique Furnishings
Indulge in the charm of classic décor and antique-style furnishings in each room, complete with comfortable armchairs and a spacious work desk.

Prime Location and Nearby Attractions
Conveniently situated near Catedral del Buen Pastor and less than 1 km from Kursaal, Sercotel Europa provides easy access to key landmarks.

Ready to immerse yourself in luxury and history? Book your stay at Sercotel Europa now!

Important information:

Please note that baby cots are only available under request.

Please note, when booking more than 4 rooms, different policies and additional supplements might apply.

Touristic license number: HSS00550.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.4
Based on 7070 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 9.31
Overall Experience: 8.68
A
Audrey • solo_traveller • fr
7
Hotel bien situé
Pros:

Emplacement idéal

Cons:

Un peu cher pour les prestations, les chambres et salle de bain mériteraient un petit rafraîchissement.

2026-05-16 • via Nuitee
F
Fernando • couple • es
8
2026-05-16 • via Nuitee
A
Aaron • solo_traveller • gb
7
Pros:

Excellent location. Very clean room and good shower.

Cons:

The lobby bar was closed when I wanted a drink and it was regular daytime hours.

2026-05-15 • via Nuitee
T
Teresa • couple • es
9
Hotel céntrico y cómodo
Pros:

Hotel céntrico, limpio y buen desayuno. Destacar la profesionalidad del recepcionista Gorka.

2026-05-15 • via Nuitee
I
Ihor • couple • es
10
2026-05-14 • via Nuitee
P
Paul • solo_traveller • gb
4
Won't stay here again.
Cons:

Air conditioning system was broken. Cold in the room at night.
Small lounge area.
Poor sound insulation in the room.

2026-05-14 • via Nuitee
M
Matthew • extended_group • gb
10
Would recommend !
Pros:

Good location

Cons:

Good location and comfortable beds

2026-05-14 • via Nuitee
P
PEDRO ÁNGEL • solo_traveller • es
10
Pros:

Tot excel.lent

2026-05-14 • via Nuitee
L
Laurence • couple • fr
9
2026-05-14 • via Nuitee
I
Irene • solo_traveller • es
10
Cons:

Me alojé en una habitación que daba a un patio interior donde estaban todas las bajantes y había constantemente ruido. Además se escuchaba maquinaria constantemente

2026-05-13 • via Nuitee
A
Andres • extended_group • us
9
Cons:

The hotel doesn't have parking, and you have to use an associated parking lot three blocks away from the hotel. The parking is not accessible 24 hours a day, and it is inconvenient because you are visiting the city for vacations with no schedule.

2026-05-13 • via Nuitee
M
Mar • solo_traveller • es
6
Un poco decepcionado
Pros:

La ubicación

Cons:

Que es muy antiguo y en mal estado, y eso no aparece en las fotos.
Desayuno sin variedad y cada día lo mismo

2026-05-13 • via Nuitee
J
Joana • couple • pt
8
Bom custo beneficio!
Pros:

A localizacao! Perfeita!

Cons:

Quarto muito apertado!

2026-05-13 • via Nuitee
R
Ricardo • solo_traveller • br
10
Pros:

Próximo da orla e do centro histórico. Bom custo benefício

2026-05-13 • via Nuitee
R
Roland • couple • se
8
Pros:

Närheten till centrum

2026-05-13 • via Nuitee
M
María Teresa • solo_traveller • es
10
2026-05-12 • via Nuitee
Z
Zolt S • solo_traveller • gb
9
Good value for money.
Pros:

Excellent location and very helpful, supportive staff. Good value for money. Great breakfast, well over 3* level ( freshly squeezed juice and better coffee than most 4* places)

Cons:

The room size is not huge, and there is wear and tear in places, in the room and in shared space too. No noise proofing, so the street traffic noise get through mostly.

2026-05-12 • via Nuitee
S
Sylvianne Decallonne • couple • be
8
Toplocatie met top personeel
Pros:

Zeer fijn hotel op een top locatie direct aan het strand met super vriendelijk personeel en zeer hondvriendelijk hotel!

Cons:

Enige minpunt is dat de kamermuren niet voldoende zijn geïsoleerd waardoor je zeer goed de mensen uit de andere kamers kan horen

2026-05-12 • via Nuitee
M
Masaki • couple • jp
8
よかった
Pros:

立地、スタッフのフレンドリーさ、ブランケットを貸してくれた

Cons:

シャワーの水圧が弱かった、他の部屋の音が聞こえる

2026-05-11 • via Nuitee
A
Antonio • family_with_children • fr
8
Pros:

Très bon emplacement

Cons:

la proximité du bord de mer

2026-05-11 • via Nuitee