Sercotel Hotel Europa

Hotels
•
Sercotel Hoteles
8.4 (6625 reviews)
San Martín, 52- ( Reception C/ Triunfo 5) , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise issues
Small room sizes
Cleanliness concerns

Categories

Cleanliness
7.81
Some reviews mentioned dirtiness issues, particularly in the showers and floors.
Service
8.78
Most staff were described as friendly and accommodating.
Location
9.32
Many reviews praised the hotel's fantastic location near the city center and beach.
Room Quality
7.27
Several guests complained about room size and noise issues.
Amenities
8.8
Amenities like breakfast were well-reviewed.
Value for Money
7.26
Some guests felt the price was too high for what was offered.
Food and Beverage
9.31
Breakfast options received very positive remarks.
Overall Experience
8.68
Mixed feedback, but generally positive with a few significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:58

Property Description

Luxurious Early 20th-Century Building
Experience elegance at Sercotel Europa, located in central San Sebastian. Just 200 meters from La Concha Beach, this historic hotel offers air-conditioned rooms with free WiFi, flat-screen TVs, and work desks.

Classic Décor and Antique Furnishings
Indulge in the charm of classic décor and antique-style furnishings in each room, complete with comfortable armchairs and a spacious work desk.

Prime Location and Nearby Attractions
Conveniently situated near Catedral del Buen Pastor and less than 1 km from Kursaal, Sercotel Europa provides easy access to key landmarks.

Ready to immerse yourself in luxury and history? Book your stay at Sercotel Europa now!

Important information:

Please note that baby cots are only available under request.

Please note, when booking more than 4 rooms, different policies and additional supplements might apply.

Touristic license number: HSS00550.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.4
Based on 6625 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 8.8
Value for Money: 7.26
Food and Beverage: 9.31
Overall Experience: 8.68
B
Begoña • couple • es
9
2026-03-07 • via Nuitee
N
Nury • couple • es
10
Muy recomendable
Pros:

Todo muy bien , la ubicación perfecta

2026-03-07 • via Nuitee
J
Jean Christian • couple • fr
8
Bien situé, hotel agréable et confortable
Pros:

l'emplacement, pas loin de la plage, du centre ville accessible à pied. Chambre spacieuse. Personnel agréable et efficace. Equipements . Petit dejeuner buffet, copieux.

2026-03-07 • via Nuitee
D
danielle • couple • pt
9
Pros:

bon emplacement près de l'océan, chambre confortable, super petit déjeuner buffet, personnel très serviable

2026-03-07 • via Nuitee
M
maite • family_with_children • es
7
buena relacion calidad precio por ubicacion, desayuno e instalaciones
Pros:

perfectamente ubicado, muy moderno,limpio y cómodo
desayuno perfecto, muy completo
personal muy amable y disponible

Cons:

pero me pareció pequeña la habitación y sobre todo la cama, para dos personas adultas.

2026-03-07 • via Nuitee
J
Juan • couple • es
8
Pros:

Ubicación, amabilidad, buen desayuno.

Cons:

Debe mejorar el mantenimiento de algunas partes de las instalaciones (grietas en los techos, decoración, baños)

2026-03-06 • via Nuitee
J
Jean-Christophe • couple • fr
10
Pros:

Hôtel très bien situé pour visiter la ville.
Parking payant à proximité.
Personnel très accueillant.
Petit déjeuner copieux et délicieux

Cons:

Rien

2026-03-06 • via Nuitee
M
Marco • couple • pt
8
2026-03-05 • via Nuitee
E
Enrique • solo_traveller • es
8
Pros:

Ubicación y confortabilidad

2026-03-05 • via Nuitee
E
Edgar • couple • pr
10
2026-03-05 • via Nuitee
Y
Yolanda • couple • es
8
Volvería
Pros:

Lo mejor la ubicación. Tiene un desayuno fabuloso y los empleados muy atentos

Cons:

La cama se movía bastante, aunque el colchón muy cómodo. El baño un poco pequeño

2026-03-05 • via Nuitee
M
MARIANNE • couple • fr
9
Hôtel bien tenu. Très bon emplacement.
Pros:

L'emplacement. Le petit-déjeuner. La propreté.

Cons:

Salle de bain vieillotte. Peinture plafond écaillée.

2026-03-05 • via Nuitee
M
maria pilar • couple • es
8
2026-03-05 • via Nuitee
B
Blandine • family_with_children • fr
9
2026-03-05 • via Nuitee
M
María Del Rosario • couple • es
9
Pros:

La ubicación y el desayuno

Cons:

Qué no tenga parking, aunque cerca hay uno

2026-03-05 • via Nuitee
L
Lazzari • couple • nl
10
This was a great stay, with wonderful staff. They were very helpful and kind. I couldn’t have hoped for a better place t
Pros:

It was very conveniently located. The room was lovely. It was really a top-notch experience.

2026-03-04 • via Nuitee
A
Alain • couple • fr
9
Pros:

Accueil chaleureux chambre propre et confortable

Cons:

Aucune critique

2026-03-04 • via Nuitee
M
Mirtha • solo_traveller • es
6
2026-03-04 • via Nuitee
R
Rainer • solo_traveller • es
7
2026-03-04 • via Nuitee
S
Stephen • couple • gb
9
very happy with the stay overall. at the right price we'd stay again definitely
Pros:

location excellent. room comfy. breakfast lovely. staff friendly.

Cons:

picky but I would have liked more coffeeand milk in the room and english tea

2026-03-04 • via Nuitee