Sonesta ES Suites San Diego - Rancho Bernardo

The extra $164.03 that was charged to my card after I had already paid.

Breakfast was supposed to be included and staff had no idea. First gave us a time then it was don’t know what happened to no breakfast available

The place was really dirty and outdated and the entire building was drenched in air freshners that gave me a headache

I recently spent 28 days at Sonesta ES Suites due to a temporary relocation caused by plumbing repairs in my home, and unfortunately, my experience was quite frustrating. Communication was a significant issue, as the young woman at the front desk struggled with English, making it difficult to obtain even the simplest information. When I decided to extend my stay for one more night, I made the payment through Booking.com. Later, I noticed an unauthorized charge of $1,627.16 on my debit card. When I inquired about the charge, the same woman was unable to provide an explanation. I requested to speak with a manager, but she informed me that he was unavailable and would not return until Monday. As a result, I had to open a dispute with my bank, and I am currently waiting for a refund. While the room itself was adequate, the condition of the bedding was unacceptable. I found yellow stains on both the duvet and sheets, which is far below the standard I expect from a hotel. Additionally, the laundry room had several broken washing machines, and those that were functional had slime in them. I hope management takes these concerns seriously to improve the experience for future guests.

The hotel is very outdated as far as decor. Furniture, lighting, and flooring are dark, worn and need updating. The TVs were the worst. They were standard cable with HBO, something I haven't seen in years. Should at least have a smart TV. On the other hand, the staff were kind and professional and the room was clean.

Room and hotel in general were not very clean. Elevator was dingy and room bath had talc on wall and floor. Furniture was stained.

A little noisy at times, but not too often didn't disturb my sleep.

I was disappointed with the laundry. We requested a set of bedding for the pull out couch. The sheets were stained and the blanket had holes. We asked for a second set…. The sheets were better, but the blanket had holes. To me, that is unacceptable.

The room was not clean (e.g. cobwebs around the windows and drapes, common sitting room couch and chair were filthy, etc.). Also there was only one small old elevator for 3 floors, so you had to wait your turn unless you are willing to carry your luggage up flights of stairs.

It appears a dog stayed in the room before us because there was dry dog food pellets scattered on the kitchen floor, and the bathtub in one of the bathrooms smelled like wet dog after a bath. This is advertised as a dog friendly property, but it doesn't appear there are dog free rooms. So if you have pet allergies be warned.

There's no daily room service so you have to get fresh towels from the front desk. Guests then simply pile their wet used towels outside their door leading to a constant wet mustiness in the hallways. Also, full garbage bags are left in the hallway daily so you have to walk a gauntlet of them, some of which smell strongly of old tuna, sardine, or pet food cans.

The free breakfast was just okay, but one morning the dinning area was closed because the employee who set it up didn't show up for work. No credit or alternative was offered as a replacement.

The free WiFi is very slow at about 5 mbps so expect slow downloads and pixilation of videos. They also charge $10/night for parking even though it's in a remote location, the lot is in desperate need of resurfacing, and they accept no responsibility for damage or vandalism. There's ample free street parking just outside the property, which many guest used rather than pay the $10.

Finally, and probably most disappointing, the couch and chair in the common area were extremely beaten down and uncomfortable, as if they were original from when the property was first a Residence Inn 20 or more years ago. So there's no comfortable place to sit during an extended stay. As a result, we often resorted to sitting up in our bed to read, relax, or watch TV.

Entering my room and trash left in kitchen from previous occupant. Elevator floors need cleaning hallway carpets need better vacuuming.

The stove in the kitchen did not work at all

Not very clean