Sonesta ES Suites San Diego - Rancho Bernardo

Hotels
•
Sonesta Hotels
8.8 (490 reviews)
11855 Avenue Of Industry , Rancho Bernardo , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Attentive staff
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
8.13
Several reviews indicated issues with cleanliness, including unclean rooms and unpleasant odors.
Service
9.6
Feedback indicated attentive staff, although there were issues with front desk service.
Location
9.64
Many reviews praised the location, noting convenience and access to amenities.
Room Quality
8.09
Several mentions of dingy rooms and broken furniture affected the overall perception.
Amenities
9.12
Amenities such as the pool and breakfast quality received mixed reviews but generally were acceptable.
Value for Money
9.08
Feedback indicated reasonable pricing for the location and amenities offered.
Food and Beverage
7.63
Repeated concerns about the quality and availability of breakfast options.
Overall Experience
9.1
General sentiment was positive, though it was marred by specific service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:55

Property Description

Convenient Location
Located adjacent to the Northrop Grumman corporation and Scripps Hospital in Rancho Bernardo, Sonesta ES Suites San Diego offers a prime spot for business travelers and visitors seeking easy access to key destinations in the area.

Amenities Galore
Enjoy a complimentary hot breakfast buffet to kickstart your day, stay connected with free high-speed internet, and take advantage of the 24-hour business center, outdoor pool, and fitness center during your stay at our hotel.

Home Away from Home
Our suites feature fully equipped kitchens, perfect for preparing meals with ease. Unwind by watching an in-room film or catch up on work at the spacious desk provided in each suite.

Book your stay at Sonesta ES Suites San Diego - Rancho Bernardo for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $150 for all longer stays. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 490 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 7.63
Overall Experience: 9.1
M
Maria • solo_traveller • gb
8
2026-07-17 • via Nuitee
D
Denise • solo_traveller • us
6
Pros:

Breakfast was good enough.

Cons:

The phone system did not work when I was confirming my reservation. Eventually corporate headquarters contacted them for me.

2026-07-15 • via Nuitee
M
Missy • family_with_children • us
6
The stay was great we were together as family. The add-ons could definitely use some improvement.
Pros:

The Staff was friendly, and the rooms were good and spacious. The location was central to so much.

Cons:

The breakfast was very sad, there weren't many options and ran out quickly. There weren't any meat options, only eggs and bisquits. No mix for pancakes 2 different days, coffee had no options. We actually chose this location for the breakfast reviews looked good but they were nothing like the reviews. We went down for extra pillows and blankets and there were none. We paid for parking at the hotel and when we came back in the night had to park in the street because there were no spaces available 2 different nights.

2026-07-14 • via Nuitee
J
jaimez754 • Business • Ohio City, Ohio
10
A charming stay, surrounded by professional staff.
Pros:

This is an excellent extended stay hotel. Edward at the front desk offered a great check in ,and snacks upon arrival, our room was very spacious and clean, great water pressure and internet. The breakfast buffet included a great item selection every day ( they change the item variety every daily). It looks like there is new ownership, new decor, smiles, totally different that my last visit in November 2025. I have shared this information to my company, so far, it weas a great stay. I will be back next month.

2026-07-13 • via Tripadvisor
M
Michael • solo_traveller • fr
10
Pros:

Shiwer water pressure
Bed very comfortable
Size of the room
Microwave

Cons:

Hot stove didn't function
Coach (banquet) old and soft no cushions

2026-07-12 • via Nuitee
N
Nancy • couple • us
10
2026-07-11 • via Nuitee
A
Austin • solo_traveller • us
10
2026-07-03 • via Nuitee
S
Sun • couple • us
3
2026-06-30 • via Nuitee
T
Teresa • solo_traveller • us
10
2026-06-26 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Very clean, and close to where I needed to be

Cons:

Can’t think of anything

2026-06-24 • via Nuitee
H
Humberto • solo_traveller • us
10
2026-06-20 • via Nuitee
T
Travel806028 • Family • St. George, Utah
2
Flooded bathrooms. Terrible breakfast.
Pros:

Our extended family reunion had four rooms for four nights, most of them two-bedroom suites. One family had to be moved from a suite with a flooded bathroom. Then they had to be moved from the second suite because of another flooded bathroom, but no other room was available that night. They had to crowd in with one of our other families for the night. The management thought they were being generous by not charging us for a flooded room that we did not use. They refused to comp us for the inconvenience of twice moving a family with young children and forcing them to double up with another family.
The other major problem was the Sunday morning breakfast. It was completely crowded, with not enough workers to keep up with the demand. Everything was running out, and our breakfast was pitiful. Staffing was also lacking at the front desk, where a long line formed during slow check-ins with only one person working the desk.
The rooms themselves were quite outdated and not in good shape. The sofa cushions especially needed to be replaced. They were almost flat. We all had the general feeling that the owners of this hotel do not want to put any money into upkeep or decent staffing. We used to stay here in past years and it was much better, but we will never stay here again.

2026-06-19 • via Tripadvisor
R
Robert • solo_traveller • ca
10
Super friendly staff, big, clean rooms, nice pool, good location.
Pros:

Wonderful staff, very friendly, nice clean hotel, big rooms, nice pool. Close to coffee shops and restaurants.

Cons:

I was happy with everything

2026-06-16 • via Nuitee
M
Marcia • solo_traveller • us
1
Cons:

I did not stay and I need a refund. There was no food and no alcohol. I was hungry so I had to leave. I did not like the attitude of the counter staff. I was there fleeing a fire near my house. We were asked to evacuate.

2026-06-11 • via Nuitee
K
Kristina • solo_traveller • us
10
2026-06-11 • via Nuitee
M
Martinez • solo_traveller • us
10
Pros:

Great customer service and very attentive.

Cons:

Pillows were not fluffy, they could replace or put a couple more to accommodate same comfort of one fluffy one.

2026-06-10 • via Nuitee
D
David • solo_traveller • us
4
We could not eat breakfast because it was always gone
Pros:

Location

Cons:

Breakfast

2026-06-05 • via Nuitee
M
Mena • solo_traveller • us
4
2026-06-01 • via Nuitee
M
Marta • couple • ar
3
Pros:

Location

Cons:

It’s not clean

2026-05-31 • via Nuitee
W
Wira • solo_traveller • us
4
Not coming back.
Pros:

Breakfast was good.

Cons:

First impression on the property, it looks good. Check in was quick and was told that they charge $10 to park per night and that not told anywhere.
Elevator is a little concerning. The door was all scuffed up.
Walk into the room, it was ok. Small kitchen and sofa. Sofa is old but ok.
Walk into the bathroom and smelled like piss and moldy shower curtain.
Wiped the floor with wet towel and helped a bit. The moldy sour shower curtain smell was really bad. This is usually my measure of how good a hotel is and this one failed!!!

2026-05-14 • via Nuitee