Sonesta ES Suites San Diego - Rancho Bernardo

Room and hotel in general were not very clean. Elevator was dingy and room bath had talc on wall and floor. Furniture was stained.

A little noisy at times, but not too often didn't disturb my sleep.

The room was not clean (e.g. cobwebs around the windows and drapes, common sitting room couch and chair were filthy, etc.). Also there was only one small old elevator for 3 floors, so you had to wait your turn unless you are willing to carry your luggage up flights of stairs.

It appears a dog stayed in the room before us because there was dry dog food pellets scattered on the kitchen floor, and the bathtub in one of the bathrooms smelled like wet dog after a bath. This is advertised as a dog friendly property, but it doesn't appear there are dog free rooms. So if you have pet allergies be warned.

There's no daily room service so you have to get fresh towels from the front desk. Guests then simply pile their wet used towels outside their door leading to a constant wet mustiness in the hallways. Also, full garbage bags are left in the hallway daily so you have to walk a gauntlet of them, some of which smell strongly of old tuna, sardine, or pet food cans.

The free breakfast was just okay, but one morning the dinning area was closed because the employee who set it up didn't show up for work. No credit or alternative was offered as a replacement.

The free WiFi is very slow at about 5 mbps so expect slow downloads and pixilation of videos. They also charge $10/night for parking even though it's in a remote location, the lot is in desperate need of resurfacing, and they accept no responsibility for damage or vandalism. There's ample free street parking just outside the property, which many guest used rather than pay the $10.

Finally, and probably most disappointing, the couch and chair in the common area were extremely beaten down and uncomfortable, as if they were original from when the property was first a Residence Inn 20 or more years ago. So there's no comfortable place to sit during an extended stay. As a result, we often resorted to sitting up in our bed to read, relax, or watch TV.

Entering my room and trash left in kitchen from previous occupant. Elevator floors need cleaning hallway carpets need better vacuuming.

The stove in the kitchen did not work at all

I was disappointed with the laundry. We requested a set of bedding for the pull out couch. The sheets were stained and the blanket had holes. We asked for a second set…. The sheets were better, but the blanket had holes. To me, that is unacceptable.

Not very clean

My room and facility , hotel location and quietness
staff some only , one lady in reception needs more training for customer service courses

We noticed the elevator was worse for ware and noisy. The piece of furniture the TV was on is too close to the bed so that a squared edge could hurt a person if not careful.

No really

The common area by stairwell and hallway often smelled of old garbage. The room was very dingy- not what I have experienced at other Sonesta properties. Breakfast was terrible. Eggs horrible- sausage poor quality

The washer and dryer didn’t work spent so much money trying to use it but they need updates.
Breakfast could be better.