The Capitol Hotel

Hotels
•
Ascend Collection
7.2 (1110 reviews)
440 Asylum Street , Hartford , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Poor cleanliness
Rude staff

Categories

Cleanliness
6.66
Some reviews mention poor cleanliness and dirty conditions.
Service
7.63
Service quality varies, some complaints of rude staff but generally acceptable.
Location
8.67
Great location near attractions and public transport.
Room Quality
6.62
Issues with room conditions such as harsh beds, cold temperatures, and soundproofing.
Amenities
7.15
Amenities are average, with some lack of expected features.
Value for Money
7.11
Good value for the price, considering location but many complaints.
Food and Beverage
6.66
Breakfast options were limited and some reports of foul odors.
Overall Experience
7.13
Mixed experiences; some enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

Convenient Downtown Location
Located in downtown Hartford next to Bushnell Park and just a block away from Hartford's Union Station, The Capitol Hotel, Ascend Hotel Collection offers a prime location for both leisure and business travelers.

Modern Amenities
Guests can enjoy a range of amenities including a fitness centre, business centre, and complimentary WiFi throughout the property. Each room is equipped with a coffee maker, desk, armchair, and cable TV for added comfort.

Nearby Attractions
Situated within a mile of popular attractions such as the Wadsworth Atheneum Museum of Art, Mark Twain House & Museum, and the University of Connecticut School of Law, guests at The Capitol Hotel can easily explore the cultural landmarks of Hartford.

Book your stay at The Capitol Hotel, Ascend Hotel Collection for a seamless blend of convenience and comfort during your Hartford visit.

Important information:

Please note that guests must be at least 18 years of age to check in, unless accompanied by a parent or legal guardian.

Credit card or debit card is required at check-in. Name on credit/debit card must match guest's ID. No cash is accepted at check-in. When cardholder cannot be present at check-in, written credit card authorization is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

7.2
Based on 1110 reviews
Cleanliness: 6.66
Service: 7.63
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 7.11
Food and Beverage: 6.66
Overall Experience: 7.13
A
Alberto • solo_traveller • us
8
The bed easy not that comfortable and had to request for toilet paper
Pros:

The breakfast buffet

Cons:

Not have a extra roll of toilet paper and not having garbage can empty when I needed it

2026-05-16 • via Nuitee
L
Lance • family_with_children • us
2
The location was great
Pros:

The location and the elevator music in the main lobby

Cons:

The check-in staff wasn't rude. However, you can tell customer service wasn't the priority. The gentleman assisted me with opening my door because there were major door issues at this location. After I came to the front desk twice because the key card didn't work.. Instead of saying we know the key cards don't always work. He gently insisted I was doing something wrong. Like you didn't insert it right, make sure your phone isn't near the key card, pull the handle up. When I asked to be switched to a different room, he was uninteresting in that request. His response was that you need to press firmly because it's not reading the strip. How are you inserting the key card? At the time I checked in, the hotel wasn't completely booked. I know for certain because there was a family of four who didn't have a reservation. The room was clean, but the carpet was torn/frayed. The microwave (which is great in rooms) was dirty from a previous use. Coming to the desk several times during my stay to have my key card reactivated, I noticed other desk staff were more informative with new guests checking in about the incidentals holding fee (instead of just saying just sign here). They were asking new guest if they needed two keys or one. That wasn't offered to me at all. The hotel had two elevators. However, one time briefly were both working less than 5 to 10 minutes my whole stay other than that only one worked. Causing long wait times to get to your floor, which was inconvenient, especially if you had to get your key card reactivated back at the front desk. Housekeeping had to open my door , and they tried opening my door with my key card, and it didn't work for them either. The only reason I stayed at the hotel was because most hotels were sold out or the prices were extremely expensive at the last minute trying to book.

2026-05-10 • via Nuitee
M
Melanie • solo_traveller • us
10
Awesome views, lackluster conditions
Pros:

Location was BEAUTIFUL with the capitol building right in your face, the view was awesome!

Cons:

The rooms were definitely not cleaned well enough but it wasn't filthy and we were only there for 1 night so it wasn't the worst experience ever.

2026-05-08 • via Nuitee
N
Nancy • solo_traveller • us
8
Pros:

La atención del personal, ubicación del hotel

Cons:

Había cucarachas en el baño

2026-05-08 • via Nuitee
M
Michael • extended_group • us
9
2026-05-07 • via Nuitee
K
Kathy • solo_traveller • us
8
2026-05-05 • via Nuitee
K
Kevin • solo_traveller • us
10
Pros:

Staff was outstanding 👏 and the breakfast 👌 was even better

Cons:

Satellite TV was in and out because of the weather,

2026-05-01 • via Nuitee
K
Kimeko • couple • us
7
Clean, reasonable pricing needs to include parking
Pros:

Nice place

Cons:

Parking for $15 a night when already paying $180 for a room is a bit costly. Parking should be included for guests.

2026-04-27 • via Nuitee
S
Stewart • couple • us
8
2026-04-27 • via Nuitee
J
Juan Pablo • couple • us
3
Pros:

There are homeless people staying at the hotel.

Cons:

The hotel is in poor condition.

2026-04-23 • via Nuitee
J
Juan Pablo • couple • us
3
Pros:

Homeless people and drug addicts in the hotel

Cons:

It is not in good condition; that is why it now takes in all kinds of people.

2026-04-23 • via Nuitee
M
Marlette • family_with_children • us
1
Didn't stay
Pros:

We didn't stay, place has a funky smell n bed didn't appear to be clean, we left immediately, now awaits my refund

Cons:

Room n hallway

2026-04-23 • via Nuitee
D
Derrick • couple • us
10
2026-04-22 • via Nuitee
K
kanfer • solo_traveller • us
6
2026-04-16 • via Nuitee
L
Lillian • couple • nz
7
Good location, good room, good value. More friendly staff would have helped.
Pros:

Location was excellent with a view to the State Capitol.

Cons:

Staff member on check-in wasn’t very friendly and staff member in the breakfast room was too busy on the phone to bring out a new container of milk and refresh the coffee. Having to pay an extra $15 for parking was a bit much.

2026-04-16 • via Nuitee
F
Farrah • couple • us
10
Everyone was extremely friendly. It was clean. It was safe. It was close to everything had an awesome view
Pros:

The view is amazing of the capital building

2026-04-05 • via Nuitee
J
Jessica • couple • us
10
2026-04-04 • via Nuitee
A
Akosua • family_with_children • us
5
2026-04-01 • via Nuitee
K
Kathryn • solo_traveller • us
8
Comfortable stay in close proximity to the train
Pros:

Very convenient to the train station. The complimentary breakfast was surprisingly generous with many options.

Cons:

It was quiet and comfortable but the room had a musty smell when I entered. Luckily I didn’t need to use any heat or A/C which seemed to be the issue.

2026-03-30 • via Nuitee
K
Kerry • couple • us
5
This was a convenient place to stay for one night.
Pros:

It was a convenient location to where we needed to be in the morning.

Cons:

There was a long strand of dust from the night stand to the wall.

2026-03-25 • via Nuitee