The Capitol Hotel

Hotels
•
Ascend Collection
7.2 (1128 reviews)
440 Asylum Street , Hartford , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Poor cleanliness
Rude staff

Categories

Cleanliness
6.66
Some reviews mention poor cleanliness and dirty conditions.
Service
7.63
Service quality varies, some complaints of rude staff but generally acceptable.
Location
8.67
Great location near attractions and public transport.
Room Quality
6.62
Issues with room conditions such as harsh beds, cold temperatures, and soundproofing.
Amenities
7.15
Amenities are average, with some lack of expected features.
Value for Money
7.11
Good value for the price, considering location but many complaints.
Food and Beverage
6.66
Breakfast options were limited and some reports of foul odors.
Overall Experience
7.13
Mixed experiences; some enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

Convenient Downtown Location
Located in downtown Hartford next to Bushnell Park and just a block away from Hartford's Union Station, The Capitol Hotel, Ascend Hotel Collection offers a prime location for both leisure and business travelers.

Modern Amenities
Guests can enjoy a range of amenities including a fitness centre, business centre, and complimentary WiFi throughout the property. Each room is equipped with a coffee maker, desk, armchair, and cable TV for added comfort.

Nearby Attractions
Situated within a mile of popular attractions such as the Wadsworth Atheneum Museum of Art, Mark Twain House & Museum, and the University of Connecticut School of Law, guests at The Capitol Hotel can easily explore the cultural landmarks of Hartford.

Book your stay at The Capitol Hotel, Ascend Hotel Collection for a seamless blend of convenience and comfort during your Hartford visit.

Important information:

Please note that guests must be at least 18 years of age to check in, unless accompanied by a parent or legal guardian.

Credit card or debit card is required at check-in. Name on credit/debit card must match guest's ID. No cash is accepted at check-in. When cardholder cannot be present at check-in, written credit card authorization is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

7.2
Based on 1128 reviews
Cleanliness: 6.66
Service: 7.63
Location: 8.67
Room Quality: 6.62
Amenities: 7.15
Value for Money: 7.11
Food and Beverage: 6.66
Overall Experience: 7.13
C
Christopher • solo_traveller • us
5
Pros:

Honestly if you don’t NEED to come to Hartford, just skip it, it’s a sketchy city for sure and this hotel was in a rough little area. Many homeless and others outside made for an uncomfortable walk around. If it did not have the parking garage underground I would have just canceled the booking honestly. The front desk lady was awesome though.

Cons:

Terrible city, terrible location, many unnerving residents around made me feel unsafe.

2026-06-15 • via Nuitee
D
David • solo_traveller • us
2
Horrible
Pros:

There is an obnoxious smell in the hallway and hotel room. The non carpeted side of the floor was sticky. The bathroom floor was sticky. The tub floor had what appeared to be black mold, the tub drain was clearly rotted and there was black mold on the ceiling. The staff switched my room to only encountered the same condition. The mattress was dirty with visible stains. The mattress was very uncomfortable.

Cons:

Everything

2026-06-14 • via Nuitee
M
michelekT4157GZ • Friends getaway
4
Okay at best.
Pros:

No parking available in their own parking garage. The parking garage itself is tiny and difficult to get in and out of. No remote for the tv in the bedroom. I spoke with someone via telephone while I was there. He couldn't get me a remote or change rooms. He said to file a complaint with the website we booked through. Well, I wasn't able to do that so it left me frustrated.

2026-06-09 • via Tripadvisor
R
Rosalyn • family_with_children • us
3
It , was very comfortable
Pros:

Nothing, it was a hot mess!!

Cons:

It a hole in the ceiling and the covers had holes in them and there was no heat in my hotel room !!

2026-06-09 • via Nuitee
F
Flack • solo_traveller • us
7
Busy, inner-city hotel, next to train station, friendly helpful staff.
Pros:

Room 708 has spectacular view of the park and Capital building. Nice hot scrambled eggs on breakfast buffet. Appreciated fresh apples and oranges. Next to the Railroad Station. Friendly, helpful staff.

Cons:

Everything was ok or better, much to appreicate.

2026-06-08 • via Nuitee
P
Peter • couple • us
10
2026-06-03 • via Nuitee
D
Damon • couple • us
7
Pros:

Was decent. View was great

Cons:

Wish had turkey bacon or sausage.

2026-06-02 • via Nuitee
G
George • couple • us
1
2026-06-01 • via Nuitee
J
Jaerson • solo_traveller • br
9
Recomendo
Pros:

Wi-Fi normal , café da manhã simples, TV não utilizei, tamanho do quarto espaçoso, , vista maravilhosa do capitolio , quarto silencioso, elevador, garagem fechada e coberta para uns 20 veículos

Cons:

Sem comentários

2026-05-30 • via Nuitee
G
Guy julio • couple • us
1
2026-05-29 • via Nuitee
C
Christopher • family_with_children • us
5
It was fine for our one night stay.
Pros:

Front desk was friendly. Breakfast was good.

Cons:

Paying extra for parking at the hotel, didn't know that before hand. Pillows were dirty, luckily I brought my own.

2026-05-26 • via Nuitee
R
Robert McKeeman • solo_traveller • us
6
Good for catching an early train
Pros:

Convenient location across the street from the Amtrak station

Cons:

Room carpet and furniture is rather worn. Everything worked, but carpet edges were tattered, and no extra blanket for the bed.

2026-05-20 • via Nuitee
G
Göksel • couple • tr
7
Pros:

Odamızın manzarası çok güzeldi

2026-05-20 • via Nuitee
O
Osman • couple • de
2
Abzocke
Pros:

Nichts

Cons:

Absolut unsicher, schmutzig und alles heruntergekommen.
Parken kostet 15 USD/Nacht, inkl. rumlaufenden Ratten in der Tiefgarage und zwielichtigen Personen um das ganze Hotel.
Frühstück: nur Toast und Bagel, das nicht mal aufgefüllt wird. 1 Toaster mit 4 Schlitzen wovon 3 nicht funktionieren.

2026-05-19 • via Nuitee
D
Diaz • solo_traveller • us
7
Great stay overall for price
Pros:

Nice views of the city

Cons:

Felt a little old in the bathroom could use some remodeling

2026-05-19 • via Nuitee
A
AKHILESH • extended_group • in
2
Terrible stay.
Pros:

Nothing.

Cons:

We had two days stay in the hotel and even after asking multiple times our rooms weren’t cleaned. The service was terrible. Even we weren’t given water bottles during the stay. Pathetic service. Horrible experience.

2026-05-19 • via Nuitee
R
Rafael • solo_traveller • us
10
2026-05-17 • via Nuitee
A
Alberto • solo_traveller • us
8
The bed easy not that comfortable and had to request for toilet paper
Pros:

The breakfast buffet

Cons:

Not have a extra roll of toilet paper and not having garbage can empty when I needed it

2026-05-16 • via Nuitee
L
Lance • family_with_children • us
2
The location was great
Pros:

The location and the elevator music in the main lobby

Cons:

The check-in staff wasn't rude. However, you can tell customer service wasn't the priority. The gentleman assisted me with opening my door because there were major door issues at this location. After I came to the front desk twice because the key card didn't work.. Instead of saying we know the key cards don't always work. He gently insisted I was doing something wrong. Like you didn't insert it right, make sure your phone isn't near the key card, pull the handle up. When I asked to be switched to a different room, he was uninteresting in that request. His response was that you need to press firmly because it's not reading the strip. How are you inserting the key card? At the time I checked in, the hotel wasn't completely booked. I know for certain because there was a family of four who didn't have a reservation. The room was clean, but the carpet was torn/frayed. The microwave (which is great in rooms) was dirty from a previous use. Coming to the desk several times during my stay to have my key card reactivated, I noticed other desk staff were more informative with new guests checking in about the incidentals holding fee (instead of just saying just sign here). They were asking new guest if they needed two keys or one. That wasn't offered to me at all. The hotel had two elevators. However, one time briefly were both working less than 5 to 10 minutes my whole stay other than that only one worked. Causing long wait times to get to your floor, which was inconvenient, especially if you had to get your key card reactivated back at the front desk. Housekeeping had to open my door , and they tried opening my door with my key card, and it didn't work for them either. The only reason I stayed at the hotel was because most hotels were sold out or the prices were extremely expensive at the last minute trying to book.

2026-05-10 • via Nuitee
N
Nancy • solo_traveller • us
8
Pros:

La atención del personal, ubicación del hotel

Cons:

Había cucarachas en el baño

2026-05-08 • via Nuitee