The Capitol Hotel

Included breakfast

This part of Hartford is scary at the night honestly.. Breakfast was disastrous, room was not clean, overall bad experience, would not recommend..

Great location, free parking and a beautiful view from the room.

Terrible terrible and just horrendous. Outside carpet leading to the room was very sticky and tacky. A first sign of what lay in store. Inside carpet hasnt been cleaned in quite some time. Stained and just plain dirty. Apparently there was a replacement of a main water line early that morning. No mention of that at check in. Made the nasty discovery when trying to take a shower later that night prior to going out for the evening. The water was spewing out sand and debris I just wanted to freshen up after having been walking around in the heat for a few hours prior to a show we had scheduled. Asked front desk when we returned. She then told us about the water line and to let the water run and it will clear. Did attempt for a solid 20-25 minutes. Still just dirty dirty sandy water. Gave up and went to bed. Obviously no shower in the morning in that grimy mess. Breakfast area was mostly gone and we were not super late. Arrived close to 8 am I’d say. Tiny scrap of scrambled eggs left. They did have yogurts and a few pastries which to be fair is pretty standard Would never in my life stay at the capitol hotel again asked for a partial refund based on our experience. I was declined. Just awful. Can’t say enough how disappointing this stay was

Customer service

The location across from the capital was nice.

Grimy, smelly room. The air smelled terrible and you can’t open a window. The AC unit was visibly dirty and there was visible mold on the walls near the window and in the bathroom.

Barely any toilet paper. Hard bed. Genuinely felt like this room was so gross it was going to make me sick. Couldn’t wait to leave. Extremely loud parking lot noise around 4am.

Worst hotel ever. Stayed for a soccer tournament. Had to park in a creepy underground lot - there were rats in the lot and in the parking area on the first floor outside the hotel. Three families left and found another hotel because their rooms were so dirty. Two rooms had showers that didn’t work. Pills on the floor in one room. Requested room cleaning every day - room was only cleaned one of 5 days. Cleaners were done by 11 each day - so if your room wasn’t cleaned by 11, it wasn’t getting cleaned. Had to empty our own trash, and get towels and toilet paper each day. They consistently ran out of towels and gave us bath mats to dry with. No tissues in rooms. One of the girls on the team had a TV fall off the wall onto her. While they did re-hang the TV, they did not apologize, tried to blame the girl (her parents were right there when the tv fell) and did not offer any compensation. Only one working ice machine in the hotel.

Honestly if you don’t NEED to come to Hartford, just skip it, it’s a sketchy city for sure and this hotel was in a rough little area. Many homeless and others outside made for an uncomfortable walk around. If it did not have the parking garage underground I would have just canceled the booking honestly. The front desk lady was awesome though.

There is an obnoxious smell in the hallway and hotel room. The non carpeted side of the floor was sticky. The bathroom floor was sticky. The tub floor had what appeared to be black mold, the tub drain was clearly rotted and there was black mold on the ceiling. The staff switched my room to only encountered the same condition. The mattress was dirty with visible stains. The mattress was very uncomfortable.

No parking available in their own parking garage. The parking garage itself is tiny and difficult to get in and out of. No remote for the tv in the bedroom. I spoke with someone via telephone while I was there. He couldn't get me a remote or change rooms. He said to file a complaint with the website we booked through. Well, I wasn't able to do that so it left me frustrated.

Nothing, it was a hot mess!!

Room 708 has spectacular view of the park and Capital building. Nice hot scrambled eggs on breakfast buffet. Appreciated fresh apples and oranges. Next to the Railroad Station. Friendly, helpful staff.

Was decent. View was great