Hotel Rumbao, a Tribute Portfolio Hotel

Hotels
•
Tribute Portfolio
8.5 (1486 reviews)
100 Brumbaugh Street , San Juan , pr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Nice amenities
Cons:
Service issues
Cleanliness concerns

Categories

Cleanliness
8
Concerns about broken amenities and poor maintenance in common areas.
Service
8
Mixed sentiments with issues in reception and restaurant service but some efficiency noted.
Location
9.5
Perfect location, right on the water and near attractions.
Room Quality
8.5
Rooms were decent but some had access issues and furniture placement problems.
Amenities
7.5
Hot tub and pool issues reported, but breakfast and other offerings commendable.
Value for Money
9
Prices considered high due to surge from external factors, yet some found it fair.
Food and Beverage
8.5
Breakfast received mixed reviews, but some items were enjoyed.
Overall Experience
9
A generally positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 01:15

Property Description

Rooftop Swimming Pool with City Views
Indulge in a relaxing swim while enjoying panoramic views of San Juan at our rooftop swimming pool.

Delicious On-Site Dining Options
Savor a variety of culinary delights at our on-site restaurants, offering a range of flavors to please every palate.

Convenient Access to Historic Sites and Local Attractions
Explore ancient fortresses, museums, art galleries, and more just steps away from the hotel, with easy access to shopping centers and beaches.

Book now to experience the perfect blend of luxury and convenience at Sheraton Old San Juan Hotel.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the offer for breakfast included is only for 2 guests regardless of occupancy reserved.

Breakfast included reservations is up to 2 guests per room. Any other guests needs to included at the front desk by paying the extra breakfast at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1486 reviews
Cleanliness: 8
Service: 8
Location: 9.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
G
gloria • solo_traveller • ar
10
Pros:

Excelente ubicación a cuadras del centro de san juan viejo. Frente al mar. La atención. De primera. Todo de 10

2026-04-28 • via Nuitee
A
Ana • extended_group • es
7
Buena
Pros:

Cercanía al centro del viejo San Juan

Cons:

No nos hicieron la habitación una noche

2026-04-27 • via Nuitee
C
Crystal • couple • us
10
2026-04-24 • via Nuitee
V
Victor • family_with_children • us
10
Pros:

Location was great and the staff were professional and courteous.

Cons:

n/a

2026-04-24 • via Nuitee
G
Gabriel • couple • us
10
2026-04-23 • via Nuitee
J
José • solo_traveller • co
7
Pros:

La ubicación,

2026-04-20 • via Nuitee
S
Stephen • solo_traveller • us
4
Reservation not adhered to by establishment.
Pros:

The area it was located in.

Cons:

We had upgraded to an bay view through your app and gas given a higher price for the room When we arrived to the hotel they gave us an inside view that we originally booked at that higher price. I spoke to multiple managers there and showed the reservation and the proof on them app but no adjustment to the price or a move up to the bay view was made. We spent alot of money to stay in a mediocre room. They said it was on booking.coms end where the problem occurred.

2026-04-19 • via Nuitee
M
Miroslava • solo_traveller • us
7
It was nice.
Pros:

The location is great.

Cons:

The price per night is a lot.

2026-04-18 • via Nuitee
H
Hector L. • couple • ar
8
2026-04-18 • via Nuitee
F
Fernando • extended_group • es
9
2026-04-16 • via Nuitee
M
Michael • couple • es
8
Nice stay in Great Location
Pros:

The room was a one bedroom suite with plenty of space. Bathroom was good, plenty of towels and restocked each day. Very convenient for Cruise ship departures and also for visiting the Old part of San Juan.

Cons:

The room was sold as a bay view, which it had, as long as you lent out on the tiny balconies. There were some housekeeping issues like a missing net curtain, a very odd vent in to the bedroom area that allowed water to drip down the wall. Management attended to look at the list of issues we had, so hopefully everything is sorted.

2026-04-15 • via Nuitee
F
Frank • couple • us
10
Staff had the desk or exceptional. Took excellent care of us from start to finish.
Pros:

Perfect location to board my shift

2026-04-15 • via Nuitee
D
Daniel • couple • fr
6
Pros:

L'emplacement

Cons:

Le prix différent de celui annoncé.

2026-04-13 • via Nuitee
A
Angela • family_with_children • us
8
Overall nice
Pros:

Cool property, really nice sized room, great location for walking around OSJ.

Cons:

Some cleanliness issues- pool area had some wrappers and garbage around, dust in the registers in the room. Also the AC in the living room area wasn’t working great. Balcony was just a little standing balcony which I’m not sure was on the description of the room

2026-04-09 • via Nuitee
R
Rachel • family_with_children • us
8
The staff was outstanding. The Jr suite was spacious and lovely
Pros:

The location was centrally located in old San Juan. The staff is kind, responsive and helpful. The Jr suite was spacious with a great view.

Cons:

Just be prepared for cruise rush in the area and crowd checking in and out of property due to proximity of the port.

2026-04-09 • via Nuitee
K
Karen • couple • us
10
Pros:

First was the location, but once we entered the hotel we were blown away. The professionalism and warmth of the staff was more than expected. The building was absolutely beautiful and we enjoyed the amenities. The food was fabulous.

Cons:

Nothing

2026-04-09 • via Nuitee
A
Abby • family_with_children • us
9
2026-04-08 • via Nuitee
M
Mario • couple • de
9
Für eine Übernachtung vor der Kreuzfahrt perfekt.
Pros:

Sauber. Großes Zimmer. Bequeme Betten. Netter Service.

Cons:

Schlechtes Frühstücks Buffet. Zu teuer.

2026-04-07 • via Nuitee
H
Humphreys • family_with_children • us
10
Perfection
Pros:

The hotel was beautiful. The rooms were comfortable.The bathroom state of the art. Thestaff was lovely and the food that we had from the market downstairs was delicious.I can't say enough about it . Our three granddaughters are with us on this trip and they were just so excited and they enjoyed the stay.

Cons:

Na

2026-04-06 • via Nuitee
J
James • couple • fr
5
Great location but the est is sub par
Pros:

Location is great, very central for the old San Juan

Cons:

The rooms are basic for the category of hotel. The pool area has zero facilities, you can’t even move the umbrellas so getting any form of shade is impossible. Air conditioning in the room is very noisy, you have to turn it off if you want to sleep. The buffet breakfast is pretty poor for the price you are paying the room, this could really do with some improvements! At the end of the day it is an expensive hotel and the value for money really isn’t there.

2026-04-05 • via Nuitee