Hotel Rumbao, a Tribute Portfolio Hotel

Hotels
•
Tribute Portfolio
8.5 (1451 reviews)
100 Brumbaugh Street , San Juan , pr

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Nice amenities
Cons:
Service issues
Cleanliness concerns

Categories

Cleanliness
8
Concerns about broken amenities and poor maintenance in common areas.
Service
8
Mixed sentiments with issues in reception and restaurant service but some efficiency noted.
Location
9.5
Perfect location, right on the water and near attractions.
Room Quality
8.5
Rooms were decent but some had access issues and furniture placement problems.
Amenities
7.5
Hot tub and pool issues reported, but breakfast and other offerings commendable.
Value for Money
9
Prices considered high due to surge from external factors, yet some found it fair.
Food and Beverage
8.5
Breakfast received mixed reviews, but some items were enjoyed.
Overall Experience
9
A generally positive stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 01:15

Property Description

Rooftop Swimming Pool with City Views
Indulge in a relaxing swim while enjoying panoramic views of San Juan at our rooftop swimming pool.

Delicious On-Site Dining Options
Savor a variety of culinary delights at our on-site restaurants, offering a range of flavors to please every palate.

Convenient Access to Historic Sites and Local Attractions
Explore ancient fortresses, museums, art galleries, and more just steps away from the hotel, with easy access to shopping centers and beaches.

Book now to experience the perfect blend of luxury and convenience at Sheraton Old San Juan Hotel.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised the offer for breakfast included is only for 2 guests regardless of occupancy reserved.

Breakfast included reservations is up to 2 guests per room. Any other guests needs to included at the front desk by paying the extra breakfast at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1451 reviews
Cleanliness: 8
Service: 8
Location: 9.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
J
Jose Luis • extended_group • es
5
Decepcionante
Pros:

Ubicación, amabilidad del personal del desayuno y bar, comodidad de la cama.

Cons:

En 5 noches solo me hicieron la habitación una vez, y esto tras quejarme en 3 ocasiones. Para colmo, al hacerme la habitación retiraron todas las toallas y no las reemplazaron, por lo que tuve que quejarme de nuevo.
Por otro lado, no entiendo que en el lavabo no pongan una pastilla de jabón o un dispensador. Hay que pedirlo en recepción.
Sinceramente, no puedo entender cómo en un hotel de estas características no se cuiden aspectos tan básicos.

2026-03-07 • via Nuitee
M
Michele • couple • us
10
2026-03-06 • via Nuitee
J
Joanne • couple • gb
10
Pros:

First stay at this hotel after it changed from the Sheraton hotel. What an improvement, room was fantastic, bar area great. Staff very friendly. Would recommend especially if you are taking a cruise from here as right -by cruise terminal.

Cons:

Still rather expensive

2026-03-04 • via Nuitee
N
Neil • couple • us
10
Loved it. Will be back
Pros:

Superb location

Cons:

The lobby coffee shop employee was overwhelmed by the 4 people in the cafe. She was rude.

2026-03-04 • via Nuitee
S
Stephanie • couple • us
10
From the moment we arrived we felt welcomed. All the staff were amazing and helpful. The bed was the most comfortable be
Pros:

The proximity to everything.

Cons:

N/A

2026-03-01 • via Nuitee
L
Luis • couple • us
7
Overall please with the loacation and room size
Pros:

Location

Cons:

Room was advertised as a “garden view”, however the view was of a roof. Both at registration and departure there was only 1 staff person in attendance, causing for unacceptable delays.
Housekeeping never left a soap bar at the bathroom room sink, we had to step into the shower to use the soap dispenser.

2026-02-27 • via Nuitee
M
Monnie • extended_group • us
8
Good hotel, but ataff not accommodating
Pros:

Not accommodating or willing to work with you regarding changes

Cons:

Everything, except no shuttle

2026-02-24 • via Nuitee
A
Ashlee • couple • us
10
2026-02-24 • via Nuitee
S
Smith • couple • gb
5
Disappointing and very poor value for money
Pros:

Nice view out over the harbour and convenient for old town, which is why we booked this hotel.,

Cons:

breakfast was very disappointing, poor value , often cold and uninspired
Air conditioning didn't work on our arrival and the engineer had to be called out on a Sunday afternoon
Room service was non existent!!
All we wanted was a simple sandwich and we tried via Reception and the Restaurant, both of which couldn't help !!
Generally reception was helpful'
One of the outside doorman was singularly unhelpful and seemed more interested in his phone and the taxi drivers.

2026-02-24 • via Nuitee
T
Troy • couple • us
8
Short stay , great room, great area… maybe could have been better
Pros:

Everything….

Cons:

Check in was 4pm it was an additional 45 minutes late even though we requested a 3 pm check in due to coming in at 9 am from a cruise

2026-02-23 • via Nuitee
L
Linda • solo_traveller • nl
8
Pros:

Ligging bij de cruiseterminal.

Cons:

Kamer keek uit op parkeergarage. Bedden waren opgemaakt met losse lakens, die om een dunne deken heen waren geslagen. Niet zo hygiënisch....

2026-02-22 • via Nuitee
K
Kathleen • couple • us
10
Great place to stay before embarkation day!!
Pros:

Excellent location close to the pier for ship embarkation. It was clean. It was modern in the room was extremely comfortable.

2026-02-22 • via Nuitee
M
Michele • couple • us
8
2026-02-12 • via Nuitee
J
John • couple • us
9
2026-02-08 • via Nuitee
M
Mark • couple • us
9
Get to all sites and restaurants within walking distance
Pros:

Great location. Accommodating staff
Clean

Cons:

Too crowded

2026-01-29 • via Nuitee
J
Justin • couple • es
4
2026-01-27 • via Nuitee
C
Cardona • couple • pr
10
2026-01-24 • via Nuitee
B
Brian • couple • us
10
Pros:

Amazing and perfect location.

Cons:

Loved it! Will stay again for sure.

2026-01-24 • via Nuitee
C
Christopher • extended_group • us
9
2026-01-23 • via Nuitee
S
salvador • family_with_children • us
10
Excellent !
Pros:

Excellent !

2026-01-23 • via Nuitee