London Marriott Hotel Park Lane

Hotels
•
Marriott Hotels & Resorts
9 (941 reviews)
140 Park Lane , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Small lobby
Issues with food quality

Categories

Cleanliness
8.64
Rooms are clean and well-organized, though comments imply some concerns with staff efficiency at check-in.
Service
9.61
Staff were described as welcoming, friendly, and attentive throughout the stay.
Location
9.65
Perfect location between Oxford Street and Hyde Park, close to popular attractions.
Room Quality
9.1
Rooms are spacious with high-quality amenities, although some rooms are described as small.
Amenities
9.13
Amenities were praised, including the well-designed bathrooms and good breakfast options.
Value for Money
8.59
Generally good value for a high-quality hotel experience, although some guests may seek larger lobby spaces.
Food and Beverage
8.14
Food options in the executive lounge and restaurant were highlighted, but previous reviews indicated issues with the quality of dining.
Overall Experience
9.11
Overall positive sentiment with a recommendation to return, citing excellent service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Luxurious 5-Star Hotel in London's West End

Central Location and Convenient Access

Situated at the corner of Oxford Street and Park Lane, overlooking Hyde Park, the London Marriott Hotel Park Lane offers a prime location close to major attractions, theatres, and shops. With Marble Arch London Underground Station nearby, exploring the city is effortless.

Elegantly Appointed Rooms

Formerly a stately apartment building, this hotel now features luxurious air-conditioned rooms with upscale amenities. From plush cotton bedding to modern technology like flat-screen TVs and laptop safes, each room provides a comfortable retreat for guests.

Dining and Entertainment

Indulge in a culinary experience at the Lanes of London bar and restaurant, offering a delightful selection of drinks and dishes. Whether for a drink or a meal, guests can unwind in style at this sophisticated venue.

Book your stay at the London Marriott Hotel Park Lane for a truly luxurious and convenient experience in London's vibrant West End.

Important information:

The credit or debit card used to make the reservation must be presented upon check-in at the hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 49 per day.

Location

Property Video

Guest Reviews

9
Based on 941 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 9.11
N
Nasser • solo_traveller • sa
10
2026-05-15 • via Nuitee
D
Dr. • couple • ae
10
Pros:

Stuff very nice and helpful,and stuff from breakfast was very very good

2026-05-10 • via Nuitee
C
Carolina • couple • br
8
Muito bom!
2026-05-03 • via Nuitee
M
MAGONZALEZ • couple • mx
10
Pros:

la ubicación es privilegiada.
muy limpio todo
la atención muy buena.

Cons:

esta pesimo que no den puntos cuando reservamos a traves de booking.
Hay un parque lleno de homeless a media cuadra del hotel.

2026-04-29 • via Nuitee
M
Maria Beatriz • extended_group • br
10
Pros:

Tudo!

Cons:

Nada

2026-04-23 • via Nuitee
D
Durmuş • family_with_children • tr
10
2026-04-23 • via Nuitee
• family_with_children • je
10
2026-04-19 • via Nuitee
• extended_group • hr
9
2026-04-09 • via Nuitee
R
Ravshan • solo_traveller • uz
10
2026-04-08 • via Nuitee
K
KarenLFJ • Family • Annapolis, Maryland
2
A tired hotel in disrepair
Pros:

Absolutely! We can sharpen the critique while giving credit where it’s due. Let’s balance it out.

⸻

My recent stay at the London Marriott Hotel Park Lane was frustrating and far from deserving of its five-star label. I’ll begin by acknowledging the staff: they were genuinely warm, professional, and tried their best to help. Unfortunately, their kindness could not compensate for the hotel’s poor condition.

The rooms were in visible disrepair: stained carpets, torn headboards, and minimal amenities. These weren’t minor issues; they were glaring. Despite raising concerns with three staff members, all they offered was a room change—after we’d already settled in at the end of a long trip. No partial refund or rate adjustment was even considered, though we paid full price for two rooms.

To make matters worse, the shower swung from warm to freezing without any adjustment. When I confronted them, the excuse was that renovations are happening room by room. If that’s the case, renting out rooms in this condition is inexcusable. A five-star hotel should never treat guests this way—no matter how lovely the staff are.

2026-04-07 • via Tripadvisor
J
Juliana • couple • br
10
Atende todas as expectativas! Muito bom!
Pros:

Excelente localização! Equipe super atenciosa!!! Excelente custo benefício!

Cons:

Nada

2026-04-04 • via Nuitee
5
572sujays • Couples
10
Shout out to Vivian!
Pros:

I had an incredible experience of afternoon tea at The Park Lane Hotel Marriott, and I have to give a special shoutout to Vivian. His service was outstanding—he was so attentive, always ensuring we were comfortable, and truly went above and beyond. He was knowledgable, and humorous. I couldn’t have asked for a better experience. Highly recommend, would return.

2026-04-01 • via Tripadvisor
O
OSMAN • couple • tr
10
2026-03-31 • via Nuitee
C
C1448NYkatya • Couples
2
Afternoon Tea Experience was just ok.
Pros:

The Afternoon Tea we had there was ok but they didn’t replace the whole of the food when they messed up the order of our savoury food. So all the cakes etc.. were really warm and melted chocolate on the small cakes. They did look nice but had to wait ages for the correct savoury order.
We did get an apology from the manager and an extra glass of Prosecco each.

2026-03-29 • via Tripadvisor
T
TtTheresa • solo_traveller • gb
9
Always a great stay
Pros:

Location

Staff remebered me from past visits.. it felt like a welcome home

Cons:

Nothing

2026-03-29 • via Nuitee
R
RainhamRockers • Family
10
Superb & would recommend!
Pros:

We had a themed afternoon tea. It was wonderful, would absolutely recommend. Our waiter, Vivian, was so attentive & kind. Really memorable & special day. Thank you to all the lovely staff.

2026-03-28 • via Tripadvisor
I
ibrahimaG559TY • Business
10
Brilliant
Pros:

It was brilliant experience, nearby shopping center, excellent services provided, food variety and halal food already available.

2026-03-26 • via Tripadvisor
M
Marta • couple • br
8
muito agradável
Pros:

localização, staff, atendimento, cortesia dos funcionários

Cons:

the beds needs mending. the bed head board is very old..needs repair urgent

2026-03-24 • via Nuitee
H
Hamda • extended_group • qa
10
2026-03-23 • via Nuitee
J
jose • couple • gb
10
No
Pros:

Good hotel some staff very good some not so good

Cons:

Breakfast

2026-03-22 • via Nuitee