Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff (many mentions)
Comfortable beds and pillows
Clean and spacious rooms (many mentions)
Solarium and general facilities
Room upgrades reported
Cons:
Breakfast buffet often small/poorly replenished
Isolated instances of unprofessional or rude staff
Noise / poor soundproofing of rooms
Jacuzzi/fitness issues (hours, chlorine smell)
Perceived high price / poor value
A/C outage reported; lack of tea/milk and some toiletries
Wardrobe humidity and some old mattresses

Categories

Cleanliness
9.5
Generally praised as very clean in multiple reviews, though isolated issues reported (chlorine/cleaning smell in pool/fitness area and occasional musty smell in wardrobes).
Service
9.5
Mostly very positive mentions of friendly and helpful staff at reception and restaurant; however, there are isolated reports of unprofessional or unfriendly behaviour from some employees.
Location
10
Repeatedly highlighted as an excellent and convenient location across many reviews.
Room Quality
8
Rooms often described as spacious and comfortable with good beds and occasional upgrades, but there are complaints about noise (poor soundproofing), old mattresses in some rooms and wardrobe humidity.
Amenities
7.5
Mixed feedback: positives like solarium and general facilities, but notable problems with jacuzzi hours, fitness area odor, intermittent A/C outage and lacking tea/coffee facilities.
Value for Money
6.5
Multiple guests commented that the price is high for what is offered (room rate and breakfast cost), lowering perceived value.
Food and Beverage
7
Breakfast received mixed reviews — some found it good and well-stocked, others complained of a very small buffet, poor replenishment and missing items; also lacks basic tea/milk options.
Overall Experience
10
Many guests report an excellent overall stay and intent to return, with several glowing summaries, despite a minority of negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 22:18

Property Description

Panoramic Sea Views and Luxurious Amenities

Silken Atlántida in Santa Cruz boasts breathtaking sea views and modern amenities. Enjoy the rooftop terrace and rooms with free Wi-Fi and hydromassage showers.

Exclusive Club Executive Floor and Relaxation Options

Experience the luxury of the Silken Club Executive Floor with 24-hour coffee and cakes, in addition to free Wi-Fi. Unwind at the fitness centre, sun terrace, 2 saunas, and 2 hot tubs available on-site.

Delightful Dining Options and Convenient Location

Indulge in Mediterranean and Canarian cuisine at the hotel's restaurant, or savor local wines at the Gastrobar. With proximity to Playa Teresitas Beach and Calatrava’s Convention Centre, Silken Atlántida offers the perfect blend of relaxation and convenience.

Book now for an unforgettable stay at Silken Atlántida and experience the best of Santa Cruz!

Important information:

When booking more than 8 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

8.5
Based on 4912 reviews
Cleanliness: 9.5
Service: 9.5
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 10
A
Adrian • solo_traveller • es
10
2026-09-19 • via Nuitee
S
Susana • solo_traveller • es
8
2026-09-19 • via Nuitee
T
Teófilo • extended_group • pt
9
2026-09-19 • via Nuitee
O
Oriol • solo_traveller • es
7
2026-09-19 • via Nuitee
L
Lorena • family_with_children • es
10
2026-09-19 • via Nuitee
J
Juan FYM • solo_traveller • be
4
Pros:

Ligging

Cons:

Staat van de vloer in de kamer, licht schakelaars die niet werken....geen 4 ster hotel waardig....

2026-09-19 • via Nuitee
A
Ana • couple • es
10
2026-09-19 • via Nuitee
A
AIDA • couple • es
8
2026-09-17 • via Nuitee
D
DOLMA SYSTEMS • extended_group • es
9
Genial
Pros:

Nada relevante

Cons:

No sabría decir

2026-09-17 • via Nuitee
G
Gustavo • couple • es
6
Pros:

La ubicación excelente para el motivo del viaje

Cons:

No limpiaron la habitación ni arreglaron la cama
El secador y y la ducha en mal estado
Habían dos spa y solo funcionaba uno, con gente a la espera

2026-09-16 • via Nuitee
R
Ricardo • couple • cl
7
No volvería a este hotel.
Pros:

Ubicación central y desayuno.

Cons:

Mala coordinación de recepción. Tuvimos un problema eléctrico en la pieza y costó la solución .
Limpieza de la habitación regular, suelo sucio.

2026-09-15 • via Nuitee
W
Wenceslao • couple • es
9
2026-09-15 • via Nuitee
L
LAURA • couple • es
7
2026-09-14 • via Nuitee
D
Demetrio • solo_traveller • es
8
2026-09-14 • via Nuitee
Q
Quevin • solo_traveller • es
1
Cons:

Som unos ladrones si no mekede hotel me tiene. Descontar cuenta

2026-09-13 • via Nuitee
B
Betancort • solo_traveller • es
10
2026-09-12 • via Nuitee
R
Ricardo • couple • es
10
Muy buen!!
Pros:

La excelente atención del personal !!

Cons:

El ventanal de la habitación se colaba la luz tanto de dia como de noche y eso para mi es fatal. Soy una vampiro para dormir. 😁😁

2026-09-11 • via Nuitee
M
Marco • solo_traveller • it
10
Pros:

Tutto

Cons:

In zona difficoltà di parcheggio, si ha la possibilità di usufruire del parcheggio dell'hotel ma penso che 15 euro al giorno siano un po eccessivi.

2026-09-09 • via Nuitee
Y
Yanira • solo_traveller • es
9
Pros:

Lo centrico y el personal

Cons:

Sin quejas

2026-09-09 • via Nuitee
F
FRANCISCO • extended_group • es
8
Pros:

Las habitaciones y todo súper limpio, el buffet espectacular y muy cómodo todo.

Cons:

Pone que tiene gimnasio pero lo único que hay es una máquina de correr y un banco sin mancuernas.

2026-09-08 • via Nuitee