Eurostars Atlantida

Hotels
•
Hotusa
8.6 (104 reviews)
Avenida del Tres de Mayo, s/n, Santa Cruz de Tenerife, Tenerife, 38005 , Santa Cruz de Tenerife , ES
+34 922 29 45 00

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Area shuttle (surcharge)
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Central, convenient location near shops and transport
Friendly, helpful reception and staff
Comfortable beds and spacious rooms
Good breakfast (though basic)
Parking option available
Close to city centre amenities
Cons:
Nighttime noise reported by multiple guests
Some facilities show age and wear (carpets, fixtures)
Extra services / breakfast perceived as expensive
Jacuzzis: privacy issues and at least one broken unit
Occasional small cleanliness/maintenance issues (insect, towel with hole)
Problems with parking directions and one report of unhelpful response to minor medical request

Categories

Cleanliness
8.2
Generally praised as clean, but some guests reported wear (old corridor carpet), a small insect incident and a towel with a hole — overall good but not perfect.
Service
9.5
Mostly very positive: reception and staff repeatedly described as charming and helpful; isolated negative reports about not providing minor medication and some parking-information issues.
Location
9.7
Consistently highlighted as excellent and very central — near shopping, transport and city centre; one of the strongest aspects mentioned by many guests.
Room Quality
8
Rooms generally described as spacious and with comfortable beds, but several mentions of wear, minor defects and occasional noise problems.
Amenities
8
Includes gym and jacuzzis, parking option and proximity to local attractions; some complaints about jacuzzi privacy/one broken unit and beach access limitations.
Value for Money
7.3
Mixed to negative: specific complaints about high extra-service charges and an expensive breakfast option lowered perceived value.
Food and Beverage
8.6
Breakfast is generally considered good but basic and sometimes repetitive; some guests avoid hotel breakfast due to price.
Overall Experience
9.5
Overall very positive sentiment: many guests describe stays as perfect, fabulous or wonderful thanks to location and staff, despite some aging facilities and occasional noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-18 18:45

Property Description

Discover the perfect blend of comfort and convenience at Hotel Silken Atlántida Santa Cruz, located just steps away from vibrant cultural attractions.

Recreational Amenities: Unwind in our state-of-the-art fitness center, take a dip in the rejuvenating hot tub, or relax in the soothing sauna—your oasis of relaxation awaits.

Dining Delights: Savor exceptional culinary experiences at our restaurant, GASTROBAR-SOOK, or enjoy a casual bite from our coffee shop. Room service is available for those cozy nights in, and don't forget to treat yourself to a refreshing drink at the bar/lounge.

Convenient Services: From complimentary Wi-Fi to a fully-equipped business center, we cater to your every need. Our concierge services ensure you can explore local attractions effortlessly, while our spacious meeting rooms make us an ideal venue for events.

Experience unparalleled hospitality and make your reservation today for an unforgettable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 104 reviews
Cleanliness: 8.2
Service: 9.5
Location: 9.7
Room Quality: 8
Amenities: 8
Value for Money: 7.3
Food and Beverage: 8.6
Overall Experience: 9.5
C
Celia • solo_traveller • es
10
2026-07-25 • via Nuitee
R
Rose • solo_traveller • es
7
Pros:

La cama

Cons:

El baño y que no nos pusieron las cosas de aseo

2026-07-25 • via Nuitee
M
Mariangeles • couple • es
9
2026-07-24 • via Nuitee
A
Alvaro • solo_traveller • es
10
Pros:

La habitacion era muy grande y espaciosa, nos hicieron upgrade cuando llegamos.

Cons:

Las habitaciones estaban demasiado lejos de la entrada/salida.

2026-07-24 • via Nuitee
N
Nuvia • family_with_children • us
10
2026-07-24 • via Nuitee
S
Sonia maria • couple • es
10
2026-07-23 • via Nuitee
I
Isabelle • couple • fr
9
Tout s’est déroulé à merveille. Personnel charmant.
2026-07-23 • via Nuitee
S
Samuel • solo_traveller • es
10
2026-07-23 • via Nuitee
Y
Yeray • couple • es
10
2026-07-23 • via Nuitee
Y
Yeray • couple • es
10
2026-07-23 • via Nuitee
B
Beatriz • couple • es
10
2026-07-23 • via Nuitee
J
José Andrés • solo_traveller • es
8
Pros:

Su situacion y la limpieza

Cons:

Muy caro para lo que es

2026-07-23 • via Nuitee
S
Samuel • couple • es
10
2026-07-23 • via Nuitee
Y
YGRE • couple • ve
10
Una estancia increíble
Pros:

Todo excelente

2026-07-23 • via Nuitee
J
Jose Carlos • solo_traveller • es
9
Trato Humano y Atención ..!
Pros:

El Trato recibido tanto en Recepción como en Restaurante, muy satisfechos ..!

2026-07-22 • via Nuitee
M
Mélani • solo_traveller • es
10
Pros:

El solarium y la ubicación. Y el desayuno estaba muy bueno y surtido

2026-07-22 • via Nuitee
J
Javier • couple • es
8
Mucho por descubrir
Pros:

La ubicación es muy buena, cerca de todo a pie y de medios de transporte. Hay centros comerciales cerca.
La habitación limpia y el baño también. La cama también es cómoda.
En la última planta tienes varios jacuzzis.

Cons:

Hace falta restaurar los armarios de la habitación.
De vez en cuando venía olor a tabaco por el extractor del baño.
El precio para 2 noches me parece un poco alto igual que el del desayuno buffet (18 euros).

2026-07-22 • via Nuitee
R
Raúl • solo_traveller • es
10
2026-07-22 • via Nuitee
U
Urbano • solo_traveller • es
7
2026-07-21 • via Nuitee
J
JUAN FRANCISCO • solo_traveller • es
9
2026-07-21 • via Nuitee