Extended Stay America Suites - Austin - Southwest

Hotels
•
Extended Stay America Suites
6 (398 reviews)
5100 US Highway 290 West , Austin , US
+1 512-892-4272

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Broken amenities

Categories

Cleanliness
4.14
The room was dirty upon arrival, with soap rings in the shower and sticky floors.
Service
7.11
Staff was friendly and polite, but there were issues with availability at the front desk.
Location
8.15
Good location with easy access to highways and stores/restaurants.
Room Quality
5.1
Rooms are outdated with some bugs found; appliances were rusty and malfunctioning.
Amenities
5.13
Some amenities are lacking; several mentions of broken facilities and insufficient housekeeping.
Value for Money
6.09
Affordable rates but the quality reflects the price paid.
Food and Beverage
6.14
Not mentioned in reviews; no on-site dining options noted.
Overall Experience
6.11
The stay was disappointing overall, with multiple issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:00

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of having a fully equipped kitchen in every room at Extended Stay America - Austin. From a stovetop to a fridge, you can prepare your meals just the way you like them.

Complimentary Grab and Go Breakfast

Start your day right with a complimentary Grab and Go breakfast featuring delicious muffins and freshly brewed coffee. No need to skip the most important meal of the day during your stay.

Convenient Amenities and Nearby Attractions

Benefit from onsite parking, free WiFi, and weekly housekeeping during your stay. Explore nearby attractions such as the Texas State Capitol, Sixth Street, and the Warehouse District for a memorable experience.

Book your stay now at Extended Stay America - Austin - Southwest for a comfortable and enjoyable extended stay experience.

Important information:

Please note that Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

6
Based on 398 reviews
Cleanliness: 4.14
Service: 7.11
Location: 8.15
Room Quality: 5.1
Amenities: 5.13
Value for Money: 6.09
Food and Beverage: 6.14
Overall Experience: 6.11
B
Byron • couple • us
10
2026-09-14 • via Nuitee
B
Brideau • solo_traveller • us
4
Dont stay here
Pros:

The front desk gentleman who checked me in.

Cons:

It was in a sketchy location. They place was old. My room smelt musty. The bathtub was slippery and I found a bug in my shower. I would never stay there again.

2026-09-07 • via Nuitee
A
Aiden • extended_group • us
4
2026-08-04 • via Nuitee
H
Harrison • solo_traveller • us
1
Pros:

Nothing

Cons:

Being double charged for the stay

2026-07-22 • via Nuitee
M
Maldonado • solo_traveller • us
1
Pros:

I didn't like they're because they charged me twice for one night and I never received my money back

2026-07-11 • via Nuitee
R
Ramirez • solo_traveller • us
4
Pros:

Felt secure. Nice knowing someone just can't get in if they wanted. The doors seemed very secure.

Cons:

Our room had roaches, the refrigerator made a horrible loud noise, and the microwave was broken. The room was clean but had tons of roaches.

2026-07-06 • via Nuitee
J
Jacqueline • couple • us
3
Pros:

Location to my event

Cons:

No gym, free breakfast only granola bar and muffin, room door very difficult to close

2026-07-05 • via Nuitee
S
Shaunessy • family_with_children • us
2
2026-06-02 • via Nuitee
J
john • solo_traveller • us
4
Average
Pros:

Location.
Next to gas station

Cons:

Breakfast bad
Eggs dried up
Sausage rel spicy

2026-05-31 • via Nuitee
M
Matthew Lahmeyer • family_with_children • us
6
Good location for us and not expensive
Pros:

Room had a full sized fridge and cooktop with small sink for preparing meals. The bathroom didn't have a fan which made the room get pretty steamy after a couple showers. The location is near a couple large roads so getting around Austin is pretty easy from this location.

2026-05-28 • via Nuitee
H
Handelsman • solo_traveller • us
4
Pros:

Nothing

Cons:

The carpets smell bad

2026-05-27 • via Nuitee
T
Tanya • couple • us
1
Terrible
Pros:

Nothing

Cons:

Y’all took money out of my debit card when you were not supposed to take money out of my account before I got to my room y’all are in charge my debit card now. I have to wait for a week to get my money back so I should’ve never took the money out.

2026-05-26 • via Nuitee
L
Lukáš • family_with_children • cz
4
2026-05-24 • via Nuitee
C
Cristino • solo_traveller • us
1
Pros:

Everything was cool and everything was clean staff were cool

Cons:

Everything was all right until we had to wake up early and check out early cuz they were replacing door knobs no bueno could have just waited until everybody checks out at 11:00

2026-05-23 • via Nuitee
D
Dee • couple • us
4
It was okay for a night. But if I had time to cancel I would’ve.
Pros:

Based on the online photo I thought it would be an actual breakfast with select food items like pancakes, eggs, fruits etc. Not a coffee bar set up with on chocolate muffins and packets of oatmeal,

Cons:

The fact there was no real breakfast, the hotel room could have been cleaner.. (no hairs in shower).

2026-05-14 • via Nuitee
L
Lavivian • solo_traveller • us
1
Pros:

i didnt

Cons:

The room that they gave me did not have any air the second room they tried to give me the main locked did not locked the third room that they tried to give me the refrigerator was leaking water all over the floor then I went back to the manager he gave me his personal key had me walking to the 4th floor looking for my own room had me back on the third floor trying to find a room on my own then had me going to the second floor trying to find a room that was suitable for me and my two grandchildren 10 years old and a 8-year-old we travel three and a half hours got there a little bit after 3:00 was not able to lay down until about 3 or 4 hours later trying to find a comfortable room I am so dissatisfied

2026-05-04 • via Nuitee
C
Chelsa • family_with_children • us
1
The kitchen was unclean and nothing was in there.
Pros:

Nothing there isn’t enough parking.

Cons:

My card wouldn’t unlock my door without having to go to the front desk a few times to fix it and I couldn’t use the vending machines

2026-05-04 • via Nuitee
C
Chelsa • couple • us
1
2026-05-04 • via Nuitee
M
Mary • couple • us
8
2026-04-30 • via Nuitee
B
Benigno • extended_group • us
1
We decided not to stay; we checked out 10 minutes after getting into our room.
Pros:

Location and staff.

Cons:

It’s in desperate need of renovation.

2026-04-21 • via Nuitee