Extended Stay America Suites - Austin - Southwest

Hotels
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Extended Stay America Suites
6 (370 reviews)
5100 US Highway 290 West , Austin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Broken amenities

Categories

Cleanliness
4.14
The room was dirty upon arrival, with soap rings in the shower and sticky floors.
Service
7.11
Staff was friendly and polite, but there were issues with availability at the front desk.
Location
8.15
Good location with easy access to highways and stores/restaurants.
Room Quality
5.1
Rooms are outdated with some bugs found; appliances were rusty and malfunctioning.
Amenities
5.13
Some amenities are lacking; several mentions of broken facilities and insufficient housekeeping.
Value for Money
6.09
Affordable rates but the quality reflects the price paid.
Food and Beverage
6.14
Not mentioned in reviews; no on-site dining options noted.
Overall Experience
6.11
The stay was disappointing overall, with multiple issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:00

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of having a fully equipped kitchen in every room at Extended Stay America - Austin. From a stovetop to a fridge, you can prepare your meals just the way you like them.

Complimentary Grab and Go Breakfast

Start your day right with a complimentary Grab and Go breakfast featuring delicious muffins and freshly brewed coffee. No need to skip the most important meal of the day during your stay.

Convenient Amenities and Nearby Attractions

Benefit from onsite parking, free WiFi, and weekly housekeeping during your stay. Explore nearby attractions such as the Texas State Capitol, Sixth Street, and the Warehouse District for a memorable experience.

Book your stay now at Extended Stay America - Austin - Southwest for a comfortable and enjoyable extended stay experience.

Important information:

Please note that Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6
Based on 370 reviews
Cleanliness: 4.14
Service: 7.11
Location: 8.15
Room Quality: 5.1
Amenities: 5.13
Value for Money: 6.09
Food and Beverage: 6.14
Overall Experience: 6.11
E
Eddy • family_with_children • us
8
2026-01-21 • via Nuitee
J
jennifer • family_with_children • us
9
Pros:

My room and facilities is always amazing . But the front desk check in was horrible. I paid already through booking and the girl lorena that works up front . Is deaf and can't speak to communicate and doesn't know how to do the check in. After an hour of waiting she just gave me a room key. But the morning lady told me she just cancelled it. Terrible front check in experience. It was late and I have worked 69 hours and should not have had to wait for her to try and figure it out. She doesn't hear the phone ringing . It's not very safe communication. But other than that I'm a regular there and love this place.

Cons:

Lorena the check in person person when I arrived. She is deaf and cannot communicate nor does she know how to check in quest. Leaving a lot of frustration

2026-01-20 • via Nuitee
R
Rohita • couple • us
5
The Worst so far
Pros:

Nothing

Cons:

Everything

2026-01-20 • via Nuitee
O
Oswin • family_with_children • us
6
Will considere another stay here in the future depending on surrounding prices.
Pros:

It was at a really good location.

Cons:

The elevators are really outdated and only one was functioning; The room toilet was malfunctioning, there was only one small trash bin in the entire room and it was the restroom one. You get what you pay for other than that but I felt a functional toilet should be a given at whatever price.

2026-01-19 • via Nuitee
J
jennifer • family_with_children • us
1
Cons:

The girl at front desk should not be ching people in .I've waited an hour and she still can't figure it out and she can't speak. Lorena is her name. I've already paid and still don't have a room key after an hour

2026-01-19 • via Nuitee
L
Luis enrique • couple • us
5
Pros:

Los trabajadores buenos

Cons:

Mi cuarto la verdad no estaba al cien por ciento limpio y tenía olor raro

2026-01-18 • via Nuitee
J
Jeffrey • couple • us
10
Start of the new Honky Tonk year. Reset and healing
Pros:

Feels like an old home away from home again

Cons:

It has been a very good experience

2026-01-16 • via Nuitee
D
Duanis • couple • us
8
Mi esposo y yo estamos contentos con la estancia
Pros:

Muy tranquilo buena atención

Cons:

Nada

2026-01-15 • via Nuitee
A
Andrew • family_with_children • us
1
2025-12-27 • via Nuitee
L
Laura • family_with_children • us
5
Not a great stay
Pros:

The location was good.

Cons:

The elevator was broken 2 days of our stay. I asked for a room on a lower floor and was given the top floor. The fridge did not work, so they replaced it with one that did, but the second fridge ran out water into the compartment every time it defrosted. Every appliance was rusty and greasy. We'll not stay there again.

2025-12-27 • via Nuitee
A
Alejandro • extended_group • us
10
2025-12-15 • via Nuitee
N
Nicole • solo_traveller • us
3
Pros:

For the price, it was a good deal for a hotel with a kitchen. Plenty of parking. Short drive to shopping/restaurants.

Cons:

The smell was bad, even after a whole box of baking soda in the room. (It was all down the hall, too.) Just never went away. The elevator broke a few times and had to carry luggage/groceries/laundry up to 4th floor. Mattress was not comfortable, and water pressure not great. Nothing was walkable near the hotel.

2025-12-03 • via Nuitee
J
Jordan • couple • us
5
Cons:

The bugs and smell

2025-11-19 • via Nuitee
A
Adam • solo_traveller • us
5
Pros:

no staff at the front desk when I checked in. I waited for almost 30min. No one to call or reach out to and was almost late to dinner due to this.

2025-11-17 • via Nuitee
R
ROXANNA • solo_traveller • us
9
This is a great budget choice for a short or long-term stay.
Pros:

The staff is great. The room is clean and comfortable. Easy access to highways and stores/restaurants. Safe parking.

Cons:

It is an older property, and could use updating. Some rooms better than others. Everything works well, just cosmetic wear, tear and damage.

2025-10-22 • via Nuitee
D
Dominic • family_with_children • ca
5
It was just okay.
Pros:

Close to highways and a target.

Cons:

Toilet seat was loose, area around the toilet was dirty. Vending machine did not work.

2025-10-20 • via Nuitee
G
Greg • couple • us
2
Disappointing overnight stay
Cons:

It was clear that this room hadn't been cleaned before we arrived. The shower has soap rings, lots of mildew; the toilet was pre-used (urine stains). The floors are sticky, the carpet smells. Thank God the sheets were clean; we slept and then vacated the hotel. This is Formula 1 weekend, but we're here to help our child move. We've been upcharged $220 for an overnight stay.

2025-10-19 • via Nuitee
A
Angela Grief • couple • us
7
Pros:

Affordable and convenient.

Cons:

Front doors to hotel were broken so getting in/out was not easy. The hotel needs updates, it seems worn out.

2025-10-09 • via Nuitee
V
Vijayanand • family
4
Pros:

Clean room. Helpful staff.
But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.

2025-10-06 • via Nuitee
L
Lauri
8
Pros:

Good

2025-10-03 • via Nuitee