SureStay Plus Hotel by Best Western Mammoth Lakes

Hotels
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SureStay Plus Hotel by Best Western
7.3 (589 reviews)
54 Sierra Boulevard , Mammoth Lakes , us

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
High pricing
Noisy environments

Categories

Cleanliness
6.51
Some reviews indicate issues with cleanliness, such as hair in the shower, implying room maintenance could improve.
Service
8.48
Most reviews mention helpful and courteous staff, leading to a positive sentiment about service.
Location
8.52
Several reviews highlight a good location, especially being central and accessible.
Room Quality
7.47
Rooms are generally described as clean and spacious; however, some noted noise issues.
Amenities
6.5
Amenities such as the hot tub and breakfast quality received mixed reviews.
Value for Money
6.46
Many reviews suggested the pricing does not match the quality received, indicating low perceived value.
Food and Beverage
7.01
Breakfast received mixed feedback, with some praising the selection and others indicating it was lacking.
Overall Experience
7.48
While there were significant issues mentioned, some guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:41

Property Description

Convenient Location near Mammoth Mountain Ski Area
The SureStay Plus by Best Western in Mammoth Mountain Ski Resort offers a prime location just 6.4 km from the renowned Mammoth Mountain Ski Area. With a shuttle service to the resort every 30 minutes during the ski season, guests can easily access the slopes for a memorable winter getaway.

Variety of Activities and Attractions
Guests can explore a range of attractions near the hotel, including Devils Postpile National Monument, Mono Lake, and Yosemite National Park. For outdoor enthusiasts, activities like hiking, skiing, and cycling are readily available. Moreover, golf courses, tennis courts, and shopping options are within close proximity.

Comfortable Accommodations and Excellent Amenities
The hotel provides a relaxing stay with an indoor hot tub, complimentary hot continental breakfast, and well-appointed guest rooms featuring convenient amenities like coffee/tea makers, mini refrigerators, and microwaves. Business travelers will also appreciate the free high-speed Internet access and direct-dial telephones.

Book your stay at SureStay Plus by Best Western for a memorable experience in Mammoth Lakes!

Important information:

Please be sure to check for road closures during winter months. Highway 120 (Tioga Pass) typically closes from late October until late May. When the Tioga Road is closed, it is not possible to drive to Tuolumne Meadows or enter Yosemite National Park from the east. All other park entrances, including those along Highway 120 from the west, Hetch Hetchy, Highway 140, and Highway 41, remain open all year.

Please note: This year, the Tioga Pass will be closed until late June.

Pets are permitted with advance approval and additional charges. Please contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    People 7 years old and over stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.3
Based on 589 reviews
Cleanliness: 6.51
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.46
Food and Beverage: 7.01
Overall Experience: 7.48
C
Cindy • couple • us
8
Really nice place. Would stay there again in a ground floor room.
Pros:

Clean large room. Comfortable beds. The view was of pine trees. And they have a huge indoor jacuzzi. Good coffee in the lobby and a decent breakfast bar.

Cons:

I didn’t know that there was no elevator. I have bad knees and it was a bitch going up and down 2 flights of stairs.

2026-05-21 • via Nuitee
L
Lorin • couple • us
10
Spacious and comfortable. Would definitely return.
Pros:

Our room was unexpectedly large and very comfortable. There were many places to charge devices. My partner had to do some work and the desk was spacious and off to the side. The breakfast offered many choices and was quite substantial. The location away from the main road was quiet.

Cons:

Conversations from adjacent rooms and the hallway were easily overheard.

2026-05-06 • via Nuitee
A
april • solo_traveller • us
10
Pros:

free breakfast and drinks. location

2026-05-04 • via Nuitee
G
Greg • solo_traveller • us
8
2026-05-02 • via Nuitee
K
Katelyn • couple • us
8
Pros:

Good location across from bus stop and restaurants, clean rooms (on the smaller side though), good facilities, standard breakfast. Would stay again.

2026-04-26 • via Nuitee
C
Colin • solo_traveller • us
8
Good value
Pros:

Good value, good location

2026-04-23 • via Nuitee
K
Keith • solo_traveller • us
8
Pros:

The room was small, but nice. Appeared to be recently updated with a modern look and feel. Definitely a good value compared to other places in Mammoth Lakes.

Cons:

The outside of the building, parking lots, etc. were not well maintained.

2026-04-20 • via Nuitee
S
Stephanie • extended_group • us
6
Good for an inexpensive stopover with a good breakfast.
Pros:

The breakfast was great. The room was OK for a 1-night stopover during a long drive between destinations. I would stay here if unable to reserve another location. The beds were comfortable. The staff listened to my concerns and made notes to take action.

Cons:

The coffee filter holder did not fit in the coffee maker, which I was told the manufacturer does not have replacement filter holders to fit the original coffee maker. Guests or cleaning staff kept throwing the originals away. I made a suggestion for something else. The shower doors slid open while taking a shower. They made note of it and will have it checked. The door to the bathroom slid open unexpectedly due to the age and levelness of the building. The rooms are long and narrow making it difficult for multiple people to move around. One end of the room has the sofa and a bigger area than the area around the beds. There is no Netflix nor Prime on the TV due to past guests not signing out of their accounts before leaving.

2026-04-19 • via Nuitee
K
Kara • solo_traveller • us
8
Good location but staff really lacking in friendliness/professionalism
Pros:

Clean especially the hot tub without an overpowering amount of chemicals.. Decent breakfast. Bed quite comfortable. Evening front desk host was lovely, helpful and professional. Heat/air exceptional

Cons:

Found most of the staff unfriendly or didn’t understand English. Needed to ask a question one morning and the front desk was too busy speaking with a cleaning lady to bother to stop and ask if I could be helped. No one smiles or says hello or good morning. Almost as if I was being tolerated. Cleaning lady asked if I was checking out. Very unprofessional. I was making trips to my car and she didn’t understand what I was saying. Very thin walls.

2026-04-16 • via Nuitee
V
Vince • couple • us
7
to many stairs
Cons:

location

2026-04-13 • via Nuitee
M
Mykola • couple • ua
10
2026-04-10 • via Nuitee
J
Juan • extended_group • ar
10
2026-04-07 • via Nuitee
M
Mykola • couple • ua
10
2026-04-06 • via Nuitee
J
James • couple • us
7
Good ski motel!
Pros:

Good location, close to ski slopes. Clean, good breakfast.

Cons:

No elevator.

2026-03-21 • via Nuitee
R
Raven • couple • us
9
Cons:

Pillows can be better

2026-03-15 • via Nuitee
A
Alvarez • couple • co
7
En muy buena ubicación
Pros:

La ubicación

Cons:

No hay contacto con personas del hotel, el check in es por mensajes de texto o llamadas,

2026-03-15 • via Nuitee
K
Kira • family_with_children • us
5
Pros:

Having a shuttle stop next to the property

Cons:

Breakfast was delayed by more than an hour on one of the mornings. TV didn’t work in our room

2026-03-09 • via Nuitee
D
Donald • couple • us
4
The fan noise made getting sleep intermittent throughout the night.
Pros:

Staff was friendly, restaurant was good. Location was good and room was clean, Price was fair.

Cons:

Heat/AC fan was excessively loud, enough to wake us up everytime it came on which was often as it was cold at night, Sounded like a loud knocking noise before it got up to speed as if the fan motor was on it's last leg, Thin walls, Could hear the next room making noise, Pool and spa were inoperable and lack of outside lighting in that area that leads to the dining/breakfast area.

2026-03-08 • via Nuitee
K
Kenneth • couple • us
10
2026-03-07 • via Nuitee
S
Saharnaz • couple • us
8
Pros:

Friendly staff and cleanses

Cons:

Air conditioning system was so noisy I couldn’t sleep well

2026-03-07 • via Nuitee