La Quinta by Wyndham Woodburn

El a-censor estaba malo fatal

Bathroom was a little dated and small.

N/A

Conversation and other noise from the hallway can easily be heard. I always have earplugs when traveling, so while sleeping it’s not an issue for me.

Staff and cleanliness.

It's not a huge deal, but check out is at 11, and around 10 or so I was in the shower and heard the cleaning staff knock, and try entering. I didn't have my Do Not Disturb sign up so they probably wouldn't have if I had. I know they were just seeing if I had left already. It didn't really bother me because I understand they have a pretty tight window to get all the rooms cleaned, but it might be an issue for someone else. Just remember to put the sign on the door if you know you'll be out at 11.

Not much. Very definitely not a five star luxury vacation, but for a place to break up a long drive, it was just fine.

Although the room was clean and comfortable, the customer service during our extended stay was disappointing. I wasn’t feeling well and had explained that I needed a little time to arrange payment. Despite this, staff came to our room and spoke to me in a manner I found unnecessarily aggressive. I also overheard housekeeping making negative comments in Spanish about my service animal, apparently unaware that I understood them. These interactions left me feeling uncomfortable and unwelcome. While the accommodations were satisfactory, the lack of courtesy and understanding made this a disappointing experience.

Unfortunately, the customer service really overshadowed what could have been a pleasant stay.

Check-in was frustrating. I initially needed to rearrange funds to cover the reservation, which was my responsibility. However, we were told we couldn’t pay cash or use my wife’s debit card because the payment had to be in the reservation holder’s name. After about 20 minutes of moving money between accounts, we finally got checked in. What made this even more frustrating was that two days later, another employee accepted cash without any problem and suggested the earlier staff may not have known how to process it. That inconsistency caused a lot of unnecessary difficulty.

We also weren’t informed before arriving that the elevator was out of service. I have a mobility disability, although I am able to walk. We were offered a second-floor room, but I chose the third floor. That was my decision, and I take responsibility for it. However, after several days, the stairs became physically difficult. Had I known the elevator wasn’t working, I would have booked somewhere else. Being ambulatory doesn’t mean someone doesn’t have a disability, and having that information beforehand would have made a real difference.

The situation became more uncomfortable when I extended our stay because I wasn’t feeling well. I explained to the front desk that I needed a little time to arrange payment. Despite that, an employee came to our room with another staff member and spoke to me in what I felt was an unnecessarily aggressive manner, insisting on payment within 20–30 minutes or we couldn’t stay. I understood that payment was required and had every intention of taking care of it. I simply expected a little patience and courtesy, especially after explaining that I wasn’t feeling well.

Later, I overheard two housekeeping employees speaking negatively in Spanish about my service dog, apparently unaware that I understood them. I politely explained in Spanish that he was a working service...

Das Frühstück war nicht gut; der Frühstücksraum klein und überfüllt. Außerdem direkt gegenüber den Zimmern im Erdgeschoss und ab 6 Uhr war es total laut!

The elevator was out. While I understand things happen that out of everyone's control. What is in control is letting your customers know said elevator is down and not booking them a 3rd floor room when we specifically called ahead to make sure we had a ground floor because we cannot do stairs. We also told them we had a pet in our call. Neither was documented so she changed our room to one on the ground floor for pets. Good thing she changed it cause upon walking into the facility we see to our right a out of order sign on the elevator. That's how we found out the elevator doesn't work. So we were unable to use any of the motel amenities because they were on the main floor and we would have to walk all the way around the building and up a incline to get to main floor.