Candlewood Suites - Charlotte - Arrowood by IHG

Hotels
•
Candlewood Suites
7.6 (187 reviews)
7926 Forest Pine Drive , Charlotte , US
+1 704-521-3232

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Friendly and helpful staff (several mentions, including named agent)
Convenient location (close to highway, walking distance to dining)
Comfortable beds
Pool and complimentary breakfast
Ample parking
Cons:
Serious cleanliness incidents (urine smell in bed reported)
Door/room maintenance issues (doors not closing, outdated areas)
Incidental payment/refund disputes and account security complaints
Dark, malodorous hallway and elevator in some reports
Minor kitchenette/bathroom cleanliness issues

Categories

Cleanliness
6
Mixed reports: many guests called rooms clean but there are serious cleanliness issues (report of urine in bed, unpleasant smells in hall/elevator) that lower this score.
Service
8
Generally strong staff performance (several mentions of helpful, friendly staff and exceptional agents like Da’Shawn), though there are notable service/billing failures (deposit/refund disputes, front desk handling of door issue).
Location
8.8
Frequently praised: convenient location, close to highway, walking distance to breakfast options and good parking availability.
Room Quality
6.8
Mixed: comfortable beds and rooms matching photos for many guests, but complaints about outdated areas, doors that won’t close, and occasional strong odors reduce quality.
Amenities
8.2
Positive mentions for pool, breakfast offering, and ample parking; minor issues like kitchenette cabinets needing better cleaning noted.
Value for Money
6.5
Mixed value perception due to unresolved incidental charges and refund issues for some guests; others found rooms acceptable for the price.
Food and Beverage
8
Breakfast is repeatedly called a nice touch and convenient; no major negative food/beverage reports.
Overall Experience
8.5
Overall leaning positive: many guests praised cleanliness, staff, location and comfort, but significant negative incidents (billing/refund problems, odor incidents) tempered the experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location and Nearby Attractions
Candlewood Suites - Charlotte - Arrowood in Charlotte, NC, offers easy access to Interstate 77 and is close to popular attractions like Bank of America Stadium and Carowinds theme park.

Comfortable Suites and Amenities
Guests can enjoy fully equipped kitchens, free high-speed Internet, an outdoor pool, and a fitness center. Business travelers benefit from the modern business center and free local calls.

Accessible and Pet-Friendly Accommodations
The hotel provides handicap accessible suites with various amenities and also welcomes pets with a required stay fee.

Book your stay at Candlewood Suites - Charlotte - Arrowood for a convenient and comfortable experience!

Important information:

This is a completely nonsmoking property. Guests found smoking on the property will be charged an additional cleaning fee of USD 250.00. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

7.6
Based on 187 reviews
Cleanliness: 6
Service: 8
Location: 8.8
Room Quality: 6.8
Amenities: 8.2
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.5
L
Low • solo_traveller • us
5
We were exhausted after traveling all day from the west coast and just glad to have a quiet room. Nice staf. The propert
Pros:

Quiet location. Rooms are dingy and worn. Front desk staff were nice.

Cons:

Pretty run down

2026-11-01 • via Nuitee
K
KEVIN R DAVIS • couple • us
6
IT was ok I DIDNT get the room I booked
Pros:

Im upset because I was suppose to get a king bed and that was not what i got

Cons:

kingsize bed

2026-10-26 • via Nuitee
L
Laura • solo_traveller • us
10
Exelente volvería
Pros:

Atención

Cons:

Nada

2026-10-19 • via Nuitee
L
Lisa • couple • us
10
Business class
Pros:

Clean studio room

2026-08-18 • via Nuitee
P
Pamela • couple • us
7
Pros:

Location

Cons:

Outdated

2026-08-16 • via Nuitee
K
Khareen • couple • us
1
2026-08-09 • via Nuitee
P
Paul • extended_group • us
10
Pros:

The Team was very welcoming and fantastic...

2026-08-03 • via Nuitee
L
Latisha • couple • us
6
2026-08-03 • via Nuitee
M
Michael • couple • us
5
The room was acceptable for one night.
Pros:

The room was acceptable for one night.

Cons:

Hallway and elevator dark and smelled bad.

2026-08-02 • via Nuitee
K
Kimberly • couple • us
10
Pros:

n/a

Cons:

everything was good

2026-07-13 • via Nuitee
A
Adrianne • couple • us
8
2026-07-11 • via Nuitee
M
Maria Fernanda • couple • us
7
2026-07-08 • via Nuitee
W
Whitni • extended_group • us
10
Phenomenal
Pros:

The customer service was phenomenal

Cons:

There is nothing i can say i dislike. Everything was great!

2026-07-07 • via Nuitee
S
Shakeen • solo_traveller • us
10
2026-07-07 • via Nuitee
R
Renee • family_with_children • us
10
I enjoyed my stay with my daughters would stay again when I am in Charlotte
Pros:

It was clean and the room looks just like the pictures

Cons:

There isn’t anything I didn’t like

2026-07-07 • via Nuitee
C
Cierra • couple • us
10
Excellent
2026-07-06 • via Nuitee
T
Trapp • solo_traveller • us
10
Pros:

Love it

Cons:

I love everything about the place ❤️

2026-07-06 • via Nuitee
B
Brandon • solo_traveller • us
8
2026-07-05 • via Nuitee
T
Taylor • couple • us
10
2026-06-29 • via Nuitee
B
Bartley • couple • us
10
people rooms clean and the staff is amazing and very helpful
Pros:

The staff was amazing and very helpful and rooms was clean

Cons:

N/A

2026-06-28 • via Nuitee