Holiday Inn Express Irondequoit by IHG

Hotels
Holiday Inn Express
8.1 (539 reviews)
2200 Goodman Street North , Rochester , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Included breakfast
Cons:
Cleanliness issues
Room temperature problems
High charges for additional services

Categories

Cleanliness
6.73
Multiple mentions of cleanliness issues such as moldy smell and unclean rooms.
Service
9.2
Staff received positive mentions for friendliness and responsiveness.
Location
8.74
Location is highlighted positively, being close to attractions.
Room Quality
7.69
Rooms are comfortable, but some were reported cold or unclean.
Amenities
8.72
Amenities such as breakfast and pools received good remarks.
Value for Money
7.18
Concerns raised about high prices and additional charges for services.
Food and Beverage
8.23
Breakfast options were appreciated, though some service issues were noted.
Overall Experience
8.3
Generally a good experience with noted issues, balancing overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:40

Property Description

Spacious Rooms with Free Wi-Fi
Experience comfort and convenience at the Holiday Inn Express Irondequoit. Our spacious rooms come equipped with free Wi-Fi, cable TV, a seating area, and a coffee maker. Relax and unwind in our classically furnished rooms featuring private bathrooms with complimentary amenities.

Daily Continental Breakfast
Start your day right with our daily continental breakfast offering a variety of hot and cold items, along with breakfast beverages. Enjoy a delicious and energizing meal before exploring all that Rochester has to offer.

Fitness Room and Business Center
Stay active during your stay with free access to our on-site fitness room. Need to catch up on work? Utilize the computer with free Wi-Fi in our business center. We've got you covered for both leisure and business needs.

Book your stay at the Holiday Inn Express Irondequoit and make the most of your visit to Rochester!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 539 reviews
Cleanliness: 6.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 8.72
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 8.3
J
Jesus family_with_children us
7
Pros:

Everything was great except one thing

Cons:

The bathroom was damaged, wish it was better taken care of but everything else was great

2026-05-29 via Nuitee
M
Marimar couple us
10
2026-05-28 via Nuitee
L
Luisa solo_traveller us
10
Pros:

The front counter clerk was very polite and respectful, the hotel location was very good , room comfortable and all areas were maintained clean

Cons:

On my last day during breakfast the person in charge of the area wasn't very helpful respectful or kind besides that don't have no complaints

2026-05-26 via Nuitee
T
Tammy couple us
9
Pros:

Clean, comfortable, affordable and perfect location

2026-05-25 via Nuitee
L
lindsey couple gb
8
Comfortable and good value for money
Pros:

It was well located and comfortable and convenient. Staff were friendly and helpful

Cons:

Would have liked breakfast to end later. We went down at 9.15 and they started taking food away before we had finished getting our breakfast .

2026-05-23 via Nuitee
S
Shari couple us
10
Clean, comfortable, breakfast was great.
2026-05-21 via Nuitee
L
Laurie family_with_children us
8
Overall 9 out of 10. Contact the county to monitor the racing situation.
Pros:

Nicely maintained, good first impression.

Cons:

It hadn’t been vacuumed thoroughly, there was debris underneath the heater by the window. We were awoken at 1 am to street racing on the highway adjacent to the property. I heard another guest also talking about it at breakfast the next morning.

2026-05-11 via Nuitee
J
Jaime solo_traveller us
8
Pros:

Very good

2026-05-09 via Nuitee
D
Dennis family_with_children us
10
2026-05-08 via Nuitee
A
Ana-Alicia Grant solo_traveller ca
4
Good hotel, but not a good experience
Pros:

I liked the breakfast which had a variety of food items; coffee waa good and the turkey sausage was a nice option for those who don't eat pork.

Cons:

The 1st room we were in didn't have a working heating system. When we informed staff, we were given another room which was on the main foor. While the heat worked in this room, it was in a poor location of the hotel as we often heard noise above us, outside in the hallway, and outside the window which faced the parking lot. The shower in the bathroom had multiple strands of hair in it prior to us using it, the water dripped from the shower all night and the toilet would go off on its own making some weird sounds. Since it was only 1 night, we just managed it, but would not have been able to do a second night like that.

2026-05-04 via Nuitee
A
Amaury couple us
10
2026-05-03 via Nuitee
H
Heather couple us
10
Pros:

Clean and quiet

2026-04-26 via Nuitee
S
Sonya couple us
8
All of the staff were very nice and helpful.
Pros:

All of the breakfast items were restocked throughout the posted times.

Cons:

I requested a room on the first floor but ended up on the third.

2026-04-26 via Nuitee
D
Dacota family_with_children us
9
2026-04-26 via Nuitee
M
McMillian family_with_children us
1
Violated, uncomfortable, frustrating
Pros:

The location and price

Cons:

Customer service, housekeeping and Front desk. Housekeeping came into my room without my permission

2026-04-14 via Nuitee
W
Wylie family_with_children ca
9
2026-04-09 via Nuitee
N
Nikia couple us
10
2026-04-07 via Nuitee
J
Juliana family_with_children us
9
2026-04-07 via Nuitee
C
Corey solo_traveller us
10
2026-04-05 via Nuitee
N
Nazaire couple us
10
2026-04-05 via Nuitee