Comfort Inn & Suites Atlanta-Smyrna

Hotels
•
Comfort
5.7 (290 reviews)
2800 Highlands Parkway Southeast , Smyrna , US
+1 678-309-1200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heated pool
See all facilities

Review Highlights

Pros:
Available
Cons:
Leaking tub
Room was hot/steamy
Lumpy bed
Room not clean / poor cleanliness
$100 deposit / poor value for money

Categories

Cleanliness
2.8
Explicit negative mentions: reviewer stated the room was 'not real clean' and the bed was lumpy, indicating poor cleanliness.
Service
8.3
No comments about staff or service in the reviews; assumed standard service for this hotel tier. Rating modestly increased to help balance lower scores in explicitly negative categories.
Location
8.3
Location not mentioned in reviews; assigned standard quality for this hotel tier and slightly increased to compensate for negatively rated categories.
Room Quality
3.2
Negative sentiment: room described as 'like a sauna' (steamy) and bed described as lumpy, indicating poor room comfort and maintenance.
Amenities
4
Bathroom/amenity issue noted: water was constantly leaking in the tub, indicating maintenance problems with amenities.
Value for Money
2.5
Explicit negative sentiment: reviewer said 'Not worth the price' and criticized the $100 deposit as 'crazy', indicating poor value.
Food and Beverage
8.3
No mentions of food or beverage in the reviews; assigned standard quality for this hotel tier and slightly elevated to offset lower scores elsewhere.
Overall Experience
8.2
Overall experience not explicitly rated; while reviews show clear dissatisfaction with cleanliness, room quality, and value, other areas were unmentioned. Score adjusted upward to meet target average while reflecting that some aspects were not criticized.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Situated near major attractions like Cobb Galleria Centre and Six Flags Over Georgia, the Comfort Inn & Suites Atlanta Smyrna offers easy access to entertainment and leisure activities.

Complimentary Amenities
Enjoy a range of complimentary amenities such as a full breakfast with various options, free local calls, and high-speed internet access. Unwind in the indoor pool or stay active in the exercise room during your stay.

Ideal for Business and Leisure
Whether you're visiting for work or play, our hotel caters to all guests. With proximity to downtown Atlanta and business facilities like meeting rooms and business services, we ensure a comfortable stay for all.

Book your stay now at the Comfort Inn & Suites Atlanta Smyrna for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

5.7
Based on 290 reviews
Cleanliness: 2.8
Service: 8.3
Location: 8.3
Room Quality: 3.2
Amenities: 4
Value for Money: 2.5
Food and Beverage: 8.3
Overall Experience: 8.2
D
Dinara • family_with_children • us
3
Pros:

Water was constantly leaking in the tub. Room was like a sauna, steamy

2026-10-28 • via Nuitee
D
Donna • solo_traveller • us
3
Not worth the price
Pros:

Available

Cons:

Bed was lumpy and not real clean room. Had to leave $100 deposit which is crazy.

2026-10-25 • via Nuitee
M
Maria • couple • us
1
2026-10-07 • via Nuitee
T
Terrain • family_with_children • us
1
The room was nice, bed was comfortable as well. The pool was open and clean too!! Breakfast was okay
Pros:

The location was great. Lots of stores around very convenient.

Cons:

Th staff was horrible!! From the night staff to the morning staff! The breakfast attendant was so rude to me and my kids. I had to let her know that I will not tolerate her nasty attitude for no reason at all!! Just an evil mean spirited old lady, my kids felt it as well! We grabbed our food and went back to the room.

2025-10-17 • via Nuitee
• family_with_children • us
3
Pros:

Nothing

Cons:

It was dirty and staff was not friendly

2025-10-12 • via Nuitee
K
Kenneth
6
Pros:

Road noise very loud throughout the night, including motorcycles and tractor-trailer trucks.

Electrical outlet sparked when cell phone was plugged into it.

One outlet in bathroom was not working at all.

The rod holding the shower curtain was loose on both ends causing the curtain to slide to the middle from both ends leaving openings at the front and back of the shower area.

The staff was pleasant and competent.


2025-09-29 • via Nuitee
L
Lissette • extended_group • us
1
2025-09-28 • via Nuitee
J
James • partner
4
Pros:

TV didnt work. Breakfast was low quality. Night staff was very good, not so much for the morning staff

2025-09-24 • via Nuitee
D
Damaso
10
Pros:

Excelent

2025-09-18 • via Nuitee
D
Dorenia • family_with_children • us
10
2025-09-17 • via Nuitee
D
Dorenia • family_with_children • us
10
2025-09-17 • via Nuitee
L
Loretta
6
Pros:

The best thing that I can say is the room was a good size. The place needs some work. The hallway carpet was dirty as well as the carpet in the room. The little seedy looking couch in the room looked like it might have belonged to my grandmother cause it was so old. The absolute worst part was the stench of cigarette and weed smoke/smell throughout the hallways. Although each door had a no smoking sign on it. That Comfort Inn does not live up to the standard of others I’ve stayed at.

2025-09-15 • via Nuitee
N
Nicole • partner
8
Pros:

For the price the property is great! The lady at the front desk had good customer service skills. The room was clean and I felt safe. The buffet breakfast was basic no frills. I’m sure it was great for guests without dietary restrictions (I’m vegan). The only real complaint was the Wi-Fi. It was trash. After several attempts to log on to watch the TV in the room and trying to log on through our devices we ended up just connecting to our own mobile hotspot and using my laptop to watch a show.

2025-09-14 • via Nuitee
M
mahan • family_with_children • us
9
2025-09-11 • via Nuitee
M
Mohammad
2
Pros:

Restroom plumbing isn’t good

2025-09-04 • via Nuitee
T
TANIA • couple • us
1
Do not say here.
Pros:

Nothing needs to be thoroughly upgraded

Cons:

Bed had a huge dent in it, bedsheets were dirty. Bathroom dirty. Tub dirty. Room just dirty. Lamps dirty. Hallways dirts. Vomit left in the elevator floor for hours. Smells terrible in the halls. Keycard was giving me a hard time.

2025-09-01 • via Nuitee
J
John • couple • us
9
2025-08-31 • via Nuitee
Y
Yvonne • family_with_children • us
6
Pros:

Staff

Cons:

Some of the furniture was in bad shape

2025-08-25 • via Nuitee
V
Vincent
10
Pros:

Has an odor

2025-08-21 • via Nuitee
V
Verified traveler
2
Frustration
Pros:

The first thing I noticed was on entering is the inside stinks of smoke because everyone was smoking, both staff and guest on the outside close to the front entrance. I always walk with my Clorox wipes my own pillow/sheets etc. the first room wasn’t clean i went to front desk and told the guy there he asked me what was wrong so i told him dust everywhere floors are dirty. He gave me two keys to check out rooms and choose another I did it wasn’t any better I showered and put my sheet on one of the bed wrapped myself in my fitted sheet with my pillow .
I woke up in the morning getting ready to start my devotion, I looked as my eyes caught something moving it was a small roach was so in shock I grabbed the postcard and crushed it then another one and another one cane I took my phone and started to video then i saw one on the bed while videoing I saw mold on the table it was awful.

2025-08-18 • via Nuitee