Comfort Inn & Suites Atlanta-Smyrna

Hotels
•
Comfort
7 (421 reviews)
2800 Highlands Parkway Southeast , Atlanta , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Heated pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Poor food quality
Inconsistent service

Categories

Cleanliness
4.75
Significant complaints about cleanliness; multiple mentions of dirt and bad odors.
Service
7.75
Mixed feedback on service; some staff praised while others received complaints.
Location
9.75
Positive mentions of the convenient location near stores.
Room Quality
6.25
Some rooms were described as comfortable, but concerns about outdated furniture and cleanliness were noted.
Amenities
6.75
Pool and basic breakfast offered, but many issues reported with Wi-Fi and overall maintenance.
Value for Money
7.25
Generally perceived as decent for the price; however, many cleanliness issues detracted from value.
Food and Beverage
5.75
Breakfast quality criticized with mentions of limited options, although staff were noted to be friendly.
Overall Experience
7.75
Mixed feelings with highlights on location, but overshadowed by cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:18

Property Description

Convenient Location
Situated near major attractions like Cobb Galleria Centre and Six Flags Over Georgia, the Comfort Inn & Suites Atlanta Smyrna offers easy access to entertainment and leisure activities.

Complimentary Amenities
Enjoy a range of complimentary amenities such as a full breakfast with various options, free local calls, and high-speed internet access. Unwind in the indoor pool or stay active in the exercise room during your stay.

Ideal for Business and Leisure
Whether you're visiting for work or play, our hotel caters to all guests. With proximity to downtown Atlanta and business facilities like meeting rooms and business services, we ensure a comfortable stay for all.

Book your stay now at the Comfort Inn & Suites Atlanta Smyrna for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 421 reviews
Cleanliness: 4.75
Service: 7.75
Location: 9.75
Room Quality: 6.25
Amenities: 6.75
Value for Money: 7.25
Food and Beverage: 5.75
Overall Experience: 7.75
T
Terrain • family_with_children • us
1
The room was nice, bed was comfortable as well. The pool was open and clean too!! Breakfast was okay
Pros:

The location was great. Lots of stores around very convenient.

Cons:

Th staff was horrible!! From the night staff to the morning staff! The breakfast attendant was so rude to me and my kids. I had to let her know that I will not tolerate her nasty attitude for no reason at all!! Just an evil mean spirited old lady, my kids felt it as well! We grabbed our food and went back to the room.

2025-10-17 • via Nuitee
• family_with_children • us
3
Pros:

Nothing

Cons:

It was dirty and staff was not friendly

2025-10-12 • via Nuitee
K
Kenneth
6
Pros:

Road noise very loud throughout the night, including motorcycles and tractor-trailer trucks.

Electrical outlet sparked when cell phone was plugged into it.

One outlet in bathroom was not working at all.

The rod holding the shower curtain was loose on both ends causing the curtain to slide to the middle from both ends leaving openings at the front and back of the shower area.

The staff was pleasant and competent.


2025-09-29 • via Nuitee
L
Lissette • extended_group • us
1
2025-09-28 • via Nuitee
J
James • partner
4
Pros:

TV didnt work. Breakfast was low quality. Night staff was very good, not so much for the morning staff

2025-09-24 • via Nuitee
D
Damaso
10
Pros:

Excelent

2025-09-18 • via Nuitee
D
Dorenia • family_with_children • us
10
2025-09-17 • via Nuitee
D
Dorenia • family_with_children • us
10
2025-09-17 • via Nuitee
L
Loretta
6
Pros:

The best thing that I can say is the room was a good size. The place needs some work. The hallway carpet was dirty as well as the carpet in the room. The little seedy looking couch in the room looked like it might have belonged to my grandmother cause it was so old. The absolute worst part was the stench of cigarette and weed smoke/smell throughout the hallways. Although each door had a no smoking sign on it. That Comfort Inn does not live up to the standard of others I’ve stayed at.

2025-09-15 • via Nuitee
N
Nicole • partner
8
Pros:

For the price the property is great! The lady at the front desk had good customer service skills. The room was clean and I felt safe. The buffet breakfast was basic no frills. I’m sure it was great for guests without dietary restrictions (I’m vegan). The only real complaint was the Wi-Fi. It was trash. After several attempts to log on to watch the TV in the room and trying to log on through our devices we ended up just connecting to our own mobile hotspot and using my laptop to watch a show.

2025-09-14 • via Nuitee
M
mahan • family_with_children • us
9
2025-09-11 • via Nuitee
M
Mohammad
2
Pros:

Restroom plumbing isn’t good

2025-09-04 • via Nuitee
T
TANIA • couple • us
1
Do not say here.
Pros:

Nothing needs to be thoroughly upgraded

Cons:

Bed had a huge dent in it, bedsheets were dirty. Bathroom dirty. Tub dirty. Room just dirty. Lamps dirty. Hallways dirts. Vomit left in the elevator floor for hours. Smells terrible in the halls. Keycard was giving me a hard time.

2025-09-01 • via Nuitee
J
John • couple • us
9
2025-08-31 • via Nuitee
Y
Yvonne • family_with_children • us
6
Pros:

Staff

Cons:

Some of the furniture was in bad shape

2025-08-25 • via Nuitee
V
Vincent
10
Pros:

Has an odor

2025-08-21 • via Nuitee
V
Verified traveler
2
Frustration
Pros:

The first thing I noticed was on entering is the inside stinks of smoke because everyone was smoking, both staff and guest on the outside close to the front entrance. I always walk with my Clorox wipes my own pillow/sheets etc. the first room wasn’t clean i went to front desk and told the guy there he asked me what was wrong so i told him dust everywhere floors are dirty. He gave me two keys to check out rooms and choose another I did it wasn’t any better I showered and put my sheet on one of the bed wrapped myself in my fitted sheet with my pillow .
I woke up in the morning getting ready to start my devotion, I looked as my eyes caught something moving it was a small roach was so in shock I grabbed the postcard and crushed it then another one and another one cane I took my phone and started to video then i saw one on the bed while videoing I saw mold on the table it was awful.

2025-08-18 • via Nuitee
T
Teddi • friends
10
Pros:

Staff was very friendly, customer service was excellent

2025-08-17 • via Nuitee
E
Eileen
6
Pros:

Beds are old and squeaky.
Hotel Just good enough for a quick layover

2025-08-10 • via Nuitee
• solo_traveller • us
7
Was pleasant.
Pros:

The pool!

Cons:

Ran out of breakfast food by 9:30……

2025-08-09 • via Nuitee