Holiday Inn Cleveland Northeast - Mentor by IHG

Hotels
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Holiday Inn Hotels & Resorts
8.4 (336 reviews)
7701 Reynolds Road , Mentor , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues
Room quality concerns
Breakfast quality

Categories

Cleanliness
7.9
Some negative mentions regarding cleanliness; improvements needed in certain areas.
Service
9.4
Friendly and attentive staff; good examples of helpfulness noted.
Location
8.9
Convenient location close to restaurants and family.
Room Quality
7.9
Concerns about dampness in sheets and smoke smell in a non-smoking room.
Amenities
8.9
Decent amenities including a good breakfast and fitness room.
Value for Money
8.4
Reasonable value for the price; some complaints about breakfast charges.
Food and Beverage
7.4
Breakfast options received mixed reviews; room for improvement.
Overall Experience
8.4
General satisfaction expressed despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:20

Property Description

Convenient Location
Situated just 5 miles from the picturesque Lake Erie, Holiday Hotel Mentor in Ohio offers a perfect blend of tranquility and modern comfort.

Comfortable Rooms
Each guest room at Holiday Hotel Mentor is equipped with free Wi-Fi, cable TV with HBO, a small refrigerator, and a microwave. Additionally, guests can enjoy the convenience of a desk and coffee-making facilities.

Amenities Galore
Indulge in the heated indoor pool, fitness center, business center, and meeting facilities during your stay at Holiday Inn Cleveland Northeast Mentor.

Ready to experience a relaxing stay with us? Book now and make Holiday Hotel your home away from home.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 336 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.4
S
Sinead • solo_traveller • ie
9
2026-04-11 • via Nuitee
S
Stacey • family_with_children • us
8
2026-04-02 • via Nuitee
J
James • solo_traveller • us
8
2026-04-02 • via Nuitee
M
Michael • couple • us
9
2026-03-23 • via Nuitee
T
Tomforde • family_with_children • us
9
2026-03-06 • via Nuitee
H
Hoberty • couple • us
5
Thumping and talking all night heard through walls and ceiling. Staff made no apologies in email.
Pros:

On site restaurant well enjoyed, clean room.

Cons:

Thin walls, noisy all night so we slept terribly.

2026-02-26 • via Nuitee
V
Vonhof • couple • us
1
Nothing
Pros:

Nothing

Cons:

Nothing

2026-02-11 • via Nuitee
J
Jane • family_with_children • us
10
2026-01-20 • via Nuitee
M
Madison • family_with_children • us
10
Pros:

Breakfast and restaurant at the hotel were great! Everything was updated and the beds were very comfortable.

2026-01-20 • via Nuitee
M
Melinda • couple • us
10
2026-01-19 • via Nuitee
J
Jenna • couple • us
10
2026-01-15 • via Nuitee
M
Michael • couple • us
9
2026-01-07 • via Nuitee
J
Janetta • couple • us
10
Short but sweet ! Would stay again
Pros:

Close to my family’s house . Clean , spacious

Cons:

Na

2025-12-26 • via Nuitee
T
Thomas • extended_group • us
9
2025-12-16 • via Nuitee
R
Robert • couple • us
7
Good stay. Could use a little more attention to detail.
Pros:

Nice location close to restaurants and the highways. Decent breakfast in a nice area. Nice fitness room and friendly staff. Comfortable bed.

Cons:

There were a few areas of our room that could have been cleaner. Food crumbs around the nightstands. The tub and toilet were very clean but the baseboard across the front of the tub was in need of vacuuming and a wipedown.

2025-12-15 • via Nuitee
E
Emmanuel • family_with_children • us
10
2025-12-06 • via Nuitee
F
Fadia • couple • us
8
2025-12-01 • via Nuitee
M
Maelyn • extended_group • us
10
Pros:

Friendly staff and everything was exceptional

Cons:

No complaints

2025-11-16 • via Nuitee
M
Madison • couple • us
10
2025-11-16 • via Nuitee
R
Rivera • family_with_children • us
10
2025-11-15 • via Nuitee