Best Western Manchester

Hotels
•
Best Western
6.8 (475 reviews)
20 Taylor Street , Manchester , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good breakfast
Cons:
Poor bathroom cleanliness
Staff unhelpfulness
Dated rooms
Noise issues

Categories

Cleanliness
5.41
Numerous complaints about cleanliness in bathrooms and overall hotel cleanliness.
Service
6.88
Some positive sentiments about staff friendliness, but notable mentions of unhelpfulness.
Location
7.92
Great location mentioned in several reviews.
Room Quality
6.37
Mixed feelings about room conditions; some dated and small rooms mentioned.
Amenities
5.9
Facilities and amenities received criticism for being insufficient.
Value for Money
7.36
Rates a fair value for the quality offered, but expectations were higher.
Food and Beverage
7.41
Breakfast received positive feedback, but some concerns about variety.
Overall Experience
7.18
Overall, guests were moderately satisfied, noting small issues could improve stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Convenient Location in Manchester, Connecticut
Located in Manchester, Connecticut, Manchester Inn & Suites offers on-site fitness facilities and free Wi-Fi access for guests' convenience.

Comfortable Rooms with Essential Amenities
Each room at the hotel includes a cable TV, air conditioning, microwave, and refrigerator. Guests can also enjoy the complimentary toiletries provided in the private bathrooms.

24-Hour Front Desk and Shared Lounge
The hotel features a 24-hour front desk and a terrace for guests to relax. Additionally, there is a shared lounge area for socializing and unwinding.

Experience comfort and convenience at Manchester Inn & Suites. Book your stay now for a memorable experience in Manchester, Connecticut.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 475 reviews
Cleanliness: 5.41
Service: 6.88
Location: 7.92
Room Quality: 6.37
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 7.41
Overall Experience: 7.18
S
Silva • couple • us
10
2026-04-18 • via Nuitee
S
sheryl1279 • solo_traveller • us
10
Nice hotel. Would stay there again
Pros:

Clean hotel. Friendly staff. Nicely updated. Would stay here again if I traveled this way in the future. They are also dog friendly.

Cons:

I had 2 dogs and we were put on thr 3rd floor. No biggie. We just ran a little bit to get then out to potty.

2026-04-18 • via Nuitee
S
Stephen • solo_traveller • us
5
It offered a comfortable bed and the room itself was clean.
Pros:

Location and cost.

Cons:

The building is in disrepair. It does not smell clean.

2026-04-17 • via Nuitee
T
Tanya • couple • us
10
2026-04-15 • via Nuitee
A
alissa • solo_traveller • us
10
2026-04-06 • via Nuitee
L
Light • family_with_children • us
9
Pros:

Price

Cons:

Beds and pillows

2026-04-05 • via Nuitee
S
Sentapua • family_with_children • us
7
Pros:

Updated room

Cons:

Staff could smile once in awhile

2026-03-28 • via Nuitee
N
Nicolette • family_with_children • us
8
2026-03-25 • via Nuitee
S
Sarah • solo_traveller • us
9
I would stay here again.
Pros:

The room and bathroom were newly renovated and clean and comfortable. The breakfast was hot and fresh. The coffee was strong.

Cons:

Elevator was dirty. A garbage can next to the elevator was overflowing.

2026-03-17 • via Nuitee
N
Nicolas • couple • us
10
Pros:

I like the hotel thank you

2026-03-07 • via Nuitee
S
Steve • solo_traveller • us
9
Cons:

A little more attention to detail in keeping the floors clean would have been appreciated.

2026-03-06 • via Nuitee
R
Ray • couple • us
10
2026-02-24 • via Nuitee
R
Robert Foster • family_with_children • us
10
2026-02-23 • via Nuitee
A
Amari • couple • us
10
2026-02-13 • via Nuitee
N
Nicolas • couple • us
10
2026-02-12 • via Nuitee
R
Robert Foster • family_with_children • us
10
2026-02-11 • via Nuitee
R
Ray • couple • us
10
2026-01-26 • via Nuitee
M
Michael • couple • us
7
2026-01-26 • via Nuitee
J
Johnny • family_with_children • us
10
Pros:

The breakfast amd the neat amd clean rooms

Cons:

The snow outside. Lol

2026-01-23 • via Nuitee
M
Mark • solo_traveller • ca
3
There is not communication for customers to anyone higher up than poor staff.
Pros:

Breakfast was fine.

Cons:

Staff were awful. Not helpful at all. The elevator is all banged up. The cleanliness of the overall hotel was poor. Room was fine.

2026-01-20 • via Nuitee