Best Western Manchester

Hotels
•
Best Western
6.8 (475 reviews)
20 Taylor Street , Manchester , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good breakfast
Cons:
Poor bathroom cleanliness
Staff unhelpfulness
Dated rooms
Noise issues

Categories

Cleanliness
5.41
Numerous complaints about cleanliness in bathrooms and overall hotel cleanliness.
Service
6.88
Some positive sentiments about staff friendliness, but notable mentions of unhelpfulness.
Location
7.92
Great location mentioned in several reviews.
Room Quality
6.37
Mixed feelings about room conditions; some dated and small rooms mentioned.
Amenities
5.9
Facilities and amenities received criticism for being insufficient.
Value for Money
7.36
Rates a fair value for the quality offered, but expectations were higher.
Food and Beverage
7.41
Breakfast received positive feedback, but some concerns about variety.
Overall Experience
7.18
Overall, guests were moderately satisfied, noting small issues could improve stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Convenient Location in Manchester, Connecticut
Located in Manchester, Connecticut, Manchester Inn & Suites offers on-site fitness facilities and free Wi-Fi access for guests' convenience.

Comfortable Rooms with Essential Amenities
Each room at the hotel includes a cable TV, air conditioning, microwave, and refrigerator. Guests can also enjoy the complimentary toiletries provided in the private bathrooms.

24-Hour Front Desk and Shared Lounge
The hotel features a 24-hour front desk and a terrace for guests to relax. Additionally, there is a shared lounge area for socializing and unwinding.

Experience comfort and convenience at Manchester Inn & Suites. Book your stay now for a memorable experience in Manchester, Connecticut.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 475 reviews
Cleanliness: 5.41
Service: 6.88
Location: 7.92
Room Quality: 6.37
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 7.41
Overall Experience: 7.18
A
Amari • couple • us
10
2026-02-13 • via Nuitee
N
Nicolas • couple • us
10
2026-02-12 • via Nuitee
R
Robert Foster • family_with_children • us
10
2026-02-11 • via Nuitee
R
Ray • couple • us
10
2026-01-26 • via Nuitee
M
Michael • couple • us
7
2026-01-26 • via Nuitee
J
Johnny • family_with_children • us
10
Pros:

The breakfast amd the neat amd clean rooms

Cons:

The snow outside. Lol

2026-01-23 • via Nuitee
M
Mark • solo_traveller • ca
3
There is not communication for customers to anyone higher up than poor staff.
Pros:

Breakfast was fine.

Cons:

Staff were awful. Not helpful at all. The elevator is all banged up. The cleanliness of the overall hotel was poor. Room was fine.

2026-01-20 • via Nuitee
F
Frank B • couple • us
10
A Great Place to Stay-Particularly With a Pet!!
Pros:

Nice room, pet friendly at a reasonable fee, great area to walk the dog, substantial breakfast!!

Cons:

NA

2026-01-12 • via Nuitee
J
Jedediah • couple • us
10
Pros:

The staff was extremely helpful and accommodating will always stay here .

2026-01-06 • via Nuitee
L
Lewis • family_with_children • us
10
2026-01-04 • via Nuitee
L
Lewis • family_with_children • us
10
2026-01-04 • via Nuitee
C
Carlos • couple • us
10
2026-01-03 • via Nuitee
J
Justine • couple • us
9
2025-12-25 • via Nuitee
L
Loral • family_with_children • us
9
2025-12-22 • via Nuitee
M
Michael • family_with_children • us
8
2025-12-17 • via Nuitee
V
Villanueva • couple • us
8
All in all it was a good stay,great location and nice staff
Pros:

Clean and convenient

Cons:

A dog in another room kept barking

2025-12-15 • via Nuitee
J
John • solo_traveller • us
1
Terrible
Pros:

Nothing

Cons:

Everything

2025-11-25 • via Nuitee
D
Daniela Carolina Avelino • solo_traveller • us
10
Great value!
Pros:

The property is clean, have good location, and good breakfast.

Cons:

The water at the gym taste bad.

2025-11-21 • via Nuitee
E
Eva • solo_traveller • us
8
2025-11-12 • via Nuitee
M
MIN KYUNG • family_with_children • us
8
The noise level was too high
Cons:

Some guests were extremely loud and watching tv until very late with loud sound on

2025-11-10 • via Nuitee