Best Western Manchester

Hotels
•
Best Western
6.8 (503 reviews)
20 Taylor Street , Manchester , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good breakfast
Cons:
Poor bathroom cleanliness
Staff unhelpfulness
Dated rooms
Noise issues

Categories

Cleanliness
5.41
Numerous complaints about cleanliness in bathrooms and overall hotel cleanliness.
Service
6.88
Some positive sentiments about staff friendliness, but notable mentions of unhelpfulness.
Location
7.92
Great location mentioned in several reviews.
Room Quality
6.37
Mixed feelings about room conditions; some dated and small rooms mentioned.
Amenities
5.9
Facilities and amenities received criticism for being insufficient.
Value for Money
7.36
Rates a fair value for the quality offered, but expectations were higher.
Food and Beverage
7.41
Breakfast received positive feedback, but some concerns about variety.
Overall Experience
7.18
Overall, guests were moderately satisfied, noting small issues could improve stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:58

Property Description

Convenient Location in Manchester, Connecticut
Located in Manchester, Connecticut, Manchester Inn & Suites offers on-site fitness facilities and free Wi-Fi access for guests' convenience.

Comfortable Rooms with Essential Amenities
Each room at the hotel includes a cable TV, air conditioning, microwave, and refrigerator. Guests can also enjoy the complimentary toiletries provided in the private bathrooms.

24-Hour Front Desk and Shared Lounge
The hotel features a 24-hour front desk and a terrace for guests to relax. Additionally, there is a shared lounge area for socializing and unwinding.

Experience comfort and convenience at Manchester Inn & Suites. Book your stay now for a memorable experience in Manchester, Connecticut.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 503 reviews
Cleanliness: 5.41
Service: 6.88
Location: 7.92
Room Quality: 6.37
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 7.41
Overall Experience: 7.18
J
Joseph • couple • us
8
Convenient, perfect for our activities
Pros:

Convenient
Excellent staff

Cons:

nothing

2026-05-13 • via Nuitee
M
miller • solo_traveller • us
3
Pros:

The suite was very spacious and fairly comfortable, aside from only having 1 single small trash bin in the whole room, not even the bathroom.

Cons:

We were in CT for one my kids fence competitions, and had to leave the hotel by 6:30am... We paid $218 just to sleep there so we were closer to the venue. Between 6:15-6:30 when we left, we got 3 phone calls from the front desk about a noise complaint from the room under us. I apologized and explained that nobody was jumping around or anything, it is just the sounds of a family of 5 walking around trying to get out of the hotel. On the 3rd phone call, the manager or whoever was at the front desk screamed into the phone "I FUCKING TOLD YOU PEOPLE TO KEEP IT DOWN". Absolutely unprofessional.

2026-05-12 • via Nuitee
L
Leticia • family_with_children • us
8
Pros:

Clean, accessible

Cons:

Only room service after 3rd night

2026-05-11 • via Nuitee
E
Eisenberg • family_with_children • us
5
Decent but underwelming.
Pros:

Reasonable price for a stay close to UConn. Managers were friendly and responsive to requests. Parking was ample.

Cons:

Farther than I thought from UCONN, which is no one's fault but my own. The facility had a decent lobby--the rest felt like the minimum for a decent place. It was not run down. It was basic, like the breakfast, and the room. But, the price was reasonable, and I got what I paid for.

2026-05-09 • via Nuitee
D
Daniela • solo_traveller • us
10
Pros:

The hotel rooms are always clean, the staff is helpful, and the hotel has a gym available for guests. The rates are also very affordable, especially considering that breakfast is included.

Cons:

The AC wasn't working well and was very loud.

2026-05-06 • via Nuitee
M
Matthew • couple • us
4
A mediocre chain motel, with a view of a busy road and a Toyota dealership across the street.
Pros:

The staff were welcoming and the room was clean.

Cons:

the walls were paper thin, and every noise from the hallway or the room next door was audible.

The cost of the room, about $200 for one night in Manchester CT, seemed high.

2026-05-04 • via Nuitee
A
Ayani • couple • us
10
2026-05-04 • via Nuitee
K
Kimberly • couple • us
10
2026-05-04 • via Nuitee
B
brian • family_with_children • us
7
2026-05-03 • via Nuitee
T
Trevon • couple • us
10
2026-05-01 • via Nuitee
J
juan • solo_traveller • co
8
2026-05-01 • via Nuitee
M
Matthew • couple • us
10
2026-04-28 • via Nuitee
S
sheryl1279 • solo_traveller • us
10
Nice hotel. Would stay there again
Pros:

Clean hotel. Friendly staff. Nicely updated. Would stay here again if I traveled this way in the future. They are also dog friendly.

Cons:

I had 2 dogs and we were put on thr 3rd floor. No biggie. We just ran a little bit to get then out to potty.

2026-04-18 • via Nuitee
S
Silva • couple • us
10
2026-04-18 • via Nuitee
S
Stephen • solo_traveller • us
5
It offered a comfortable bed and the room itself was clean.
Pros:

Location and cost.

Cons:

The building is in disrepair. It does not smell clean.

2026-04-17 • via Nuitee
T
Tanya • couple • us
10
2026-04-15 • via Nuitee
A
alissa • solo_traveller • us
10
2026-04-06 • via Nuitee
L
Light • family_with_children • us
9
Pros:

Price

Cons:

Beds and pillows

2026-04-05 • via Nuitee
S
Sentapua • family_with_children • us
7
Pros:

Updated room

Cons:

Staff could smile once in awhile

2026-03-28 • via Nuitee
N
Nicolette • family_with_children • us
8
2026-03-25 • via Nuitee