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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Room service
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Business center
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Heating
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Dry cleaning
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Wheelchair accessible
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ATM/cash machine on site
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Heated pool
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Outdoor furniture
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
Review Highlights
Categories
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Property Description
Modern Comfort in Novi
Convenient Location: Nestled in the suburb of Novi, just a short drive from Detroit, The Country Inn & Suites offers easy access to key attractions like the Novi Expo Centre and Compuware Sports Arena.
Cozy Accommodations: Relax in rooms with inviting décor, plush carpeting, and modern amenities including cable TV, free Wi-Fi, and coffee makers.
Relax and Unwind: Enjoy complimentary hot buffet breakfast, access to the fitness center, and unwind in the hot tub. Plus, take advantage of services like laundry facilities and dry cleaning during your stay.
Book your stay at The Country Inn & Suites By Radisson - Novi now for a memorable and comfortable experience!
Upon check-in, photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The location. Room was good size. Comfortable bed and pillows.
Our room had mold around the bathroom fixtures.
It was clean and quiet. Breakfast buffet was great.
There were no premium channels available.
The location is the only thing I enjoyed about the hotel simply because it is close to my office.
The breakfast was good in the first morning (omelet with cheese, wedge potatoes and sausage links) but disappointing in the second morning (grainy scrambled eggs, burger patties, slices of French toast).
There are 3 things we didn't like:
1. The gym, which was very hot inside, I couldn't turn the AC on, and there is not a single dumbbell.
2. The room. Even with the AC on, you could feel the humidity and the mold in the air. Also, The toilet seat is old, with cracks in the plastic, and needs to be replaced.
3. The front desk guy (which I was told to be the actual owner of the hotel by another guest) needs to learn about customer service.
Here is the context: my wife and I arrived at the hotel 9 am in a Monday morning, and the regular check-in time is at 3 pm. Understandably, he said there was an early check-in fee of $60, which we declined and decided to wait. Even though the room was available at least since noon, he did not let us check in until the regular time. When we were checking out, we asked if there would be a possibility of checking out at 1 pm instead of noon, given that I had an important meeting from 12 to 1, which then he replied: "Yes, absolutely, but there is a $20 fee". When insisting on asking for an exception, he added: "Well, I have already let you guys check-in early at 2:50 pm".
Congrats, front desk guy. For being so restrict with the rules and trying to squeeze the most out of your investment, you lost a client and earned a bad review.
I had booked an extra night so i can check in as early as possible and i have sent a message to the property when i booked that i was coming early morning of the next day of the booking, when i arrived my reservation was cancelled which was understandable somehow, but then it took them 2 hours and multiple phone calls and emails from booking.com just to undo that !!!!!
There should’ve been an easier way than making me just stand there after a long night of driving to give me my room
Bathroom towels had a long strands of hair on them & had stains. Sink water smelled horrible. Bugs inside the cabinet where mini fridge was stored & was filthy.
Day shift courteous, professional . Night shift, not so much
Very very good value for money. Breakfast included. And a waffle station. Excellent
Gym is very small
Affordable, relatively clean, convenient location
We arrived a couple hours before the check-in time and the manager wanted to charge me $40, half of the nightly rate, for an early check-in. There was smelly mildew on the shower curtain. Had some wires sticking out of the wall. The liquid soap and lotion in the bathroom was empty upon arrival. The breakfast was just okay.
Very nice
It was nice no problem
Tienen buen desayuno, es fácil para llegar, tiene suficientes parqueaderos, las hab son comodas y la piscina aun que no la usamos se veía bastante bien. Es la segunda vez que nos hospedamos allí.
Todo estuvo muy bien.
Not worth the cost
Remodeling while visit
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