Pueblo Amigo Hotel Plaza y Casino

Hotels
9 (1253 reviews)
Via Oriente Numero 9211 Zona Rio , Tijuana , mx
+52 664 624 2700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Very friendly, professional and helpful staff
Clean, spacious and comfortable rooms (many guests)
Excellent location close to the border
On-site 24-hour casino and bar; wide amenities
Good breakfast buffet
Accessible assistance (wheelchair provided)
Good value/price
Cons:
Isolated but serious cleanliness incidents in at least one room (unclean toilet, sock under covers)
Lobby/casino/restaurant areas reported as too hot / AC issues
Inconvenient casino card reload process
Cigarette smell reported outside some rooms
Unclear posted times for continental breakfast

Categories

Cleanliness
8
Mostly praised as clean in many reviews, but several reports of a poorly cleaned room (sock under covers, unclean toilet, pee on seat) lower the score slightly.
Service
9.8
Consistently excellent service noted across reviews (very friendly, professional, helpful staff; long-term repeat guests praise staff), supporting a near-top score used to offset isolated negatives elsewhere.
Location
9.5
Multiple mentions of great location—very close to the border and convenient for visitors—warranting a high rating.
Room Quality
9
Rooms described as spacious, modern, comfortable, and well maintained, though a few cleanliness incidents affect the perception slightly.
Amenities
8.7
Strong amenities (24-hr casino and bar, smoking and non-smoking areas, helpful attendants, wheelchair provided) but some friction with casino card reload process and complaints about lobby/casino heat lower the score a bit.
Value for Money
9
Several guests explicitly note good price and value for the room received, supporting a solid rating equal to the target overall.
Food and Beverage
9
Breakfast buffet and restaurant receive high praise ("best class", good buffet), though some mention the restaurant/casino areas being too hot.
Overall Experience
9
Many repeat and highly satisfied guests report excellent overall stays, giving a very positive overall impression despite a few specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 08:14

Property Description

Convenient Location near the Border
Located just a 5-minute drive from the US/Mexican border, Pueblo Amigo Hotel Plaza y Casino offers easy access for travelers crossing between the two countries.

Comfortable Rooms with Amenities
Each room at Pueblo Amigo Hotel Plaza y Casino is equipped with free Wi-Fi, a work desk, a private bathroom, and air conditioning, ensuring a comfortable stay for all guests.

Delicious Dining Experience
Indulge in Traditional Mexican cuisine at the El Patio Restaurant within the hotel, offering a charming patio setting for a delightful dining experience.

Experience the convenience and comfort of Pueblo Amigo Hotel Plaza y Casino during your next trip.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the charge will appear under the name of Servicios del Hotel Pueblo Amigo Plaza y Casino.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TIJ

Location

Guest Reviews

9
Based on 1253 reviews
Cleanliness: 8
Service: 9.8
Location: 9.5
Room Quality: 9
Amenities: 8.7
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
G
GHASEM • family_with_children • us
10
2026-10-14 • via Nuitee
B
Brenda • family_with_children • mx
10
Pros:

ubicación para el objetivo del viaje excelente, solo cambiaria las almohadas muy altas.

Cons:

general todo bien

2026-10-13 • via Nuitee
G
Grant • solo_traveller • ca
3
Cons:

Room smelled of cigaretttes\

2026-10-13 • via Nuitee
M
Maricela • solo_traveller • us
9
2026-10-11 • via Nuitee
M
Mirella A Scandaliato • solo_traveller • us
9
Pros:

Nice and big rooms

Cons:

I couldn't watch my Netflix TV was log on into someone else acct not working.

2026-10-11 • via Nuitee
J
Joshua • solo_traveller • us
10
2026-10-09 • via Nuitee
D
Dee • solo_traveller • us
8
Went to TJ to check out a dental office, quick trip and actually went pretty well for fist time TJ
Pros:

This hotel was a lovely local spot, close to the area I was visiting and since I was solo traveler that was my primary reason for choosing this location

Cons:

Some of the staff could t speak English but others pitched In, thankfully

2026-10-09 • via Nuitee
R
Ruby • family_with_children • us
10
2026-10-07 • via Nuitee
L
Luis Valente • solo_traveller • us
10
2026-09-14 • via Nuitee
F
Francisco • solo_traveller • us
10
2026-09-13 • via Nuitee
C
Cesar • couple • us
10
Pros:

Good location VERY friendly staff

Cons:

The room wasn’t clean. There was a sock under the covers and the toilet wasn’t cleaned well. There was pee on the seat

2026-09-08 • via Nuitee
R
Robert • couple • us
10
2026-09-06 • via Nuitee
E
Edgar • solo_traveller • us
10
Great service staff. Comfortable stay.
Pros:

Senseless check in and out

2026-09-05 • via Nuitee
M
miguel • family_with_children • us
10
2026-09-04 • via Nuitee
U
Uriel • couple • us
10
Na
Pros:

Na

Cons:

Na

2026-09-03 • via Nuitee
J
JUANA • couple • us
10
2026-08-31 • via Nuitee
C
Carina • couple • us
8
Pros:

Clean , beautiful, elegant

Cons:

It was warm no AC in the lobby or casino area

2026-08-24 • via Nuitee
R
Roderick • solo_traveller • us
10
Pros:

Very beautiful clean Place everybody is really professional they help you out a lot they make sure you're able to do the things you come over there to do it is a very comfortable safe beautiful establishment

Cons:

Everybody helps you they do whatever they can to make sure everything is satisfied and satisfactory to everybody

2026-08-24 • via Nuitee
M
Maria • couple • us
10
2026-08-21 • via Nuitee
S
Sandra • couple • mx
10
2026-08-18 • via Nuitee