Comfort Inn Charlotte

Hotels
•
Comfort
6.8 (174 reviews)
1302 East Packard Highway , Charlotte , US
+1 704-525-2626

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location / close to fairgrounds
Affordable / cheap pricing
Some staff were very good and pleasant
Occasional positive breakfast and comfortable bed reports
Quiet rooms reported by some guests
Cons:
Severe cleanliness issues (bed bugs, stains, mold, water damage)
Room problems: AC failures, leaks, uncomfortable beds, damaged walls
Amenity failures (broken ice machine, dryer, pool door) and pool area needing repair
Poor or inconsistent breakfast (limited selection, empty trays)
Front desk unresponsive at times; noisy hallways and restless guests

Categories

Cleanliness
3.8
Multiple reports of bed bugs, blood and brown stains on sheets, stained blankets, mold and water damage; several guests explicitly cited cleanliness problems.
Service
8.5
Mixed but generally positive: a review states staff were 'very good and pleasant to deal with,' though others report unresponsive front desk, owner not present and housekeeping issues; overall service is credited enough to be rated above average.
Location
9
Several guests praised the location and convenience (including proximity to Eaton fairgrounds); location consistently reported as a strong point.
Room Quality
5
Frequent room issues: AC failures or poor cooling, water leakage near AC units, pitted/damaged walls, uncomfortable beds and missing/faulty bathroom fixtures—room quality is below average but varies by room.
Amenities
6
Amenities show reliability problems: ice machines and dryers broken, pool area needing repair, noisy/badly functioning lobby/breakfast AC; some amenities exist but maintenance is inconsistent.
Value for Money
8
Several guests note the hotel is cheap or a fair price; despite quality and service problems, price point was perceived positively by multiple reviewers.
Food and Beverage
5.5
Breakfast quality is inconsistent: multiple complaints about empty or poor breakfast items and limited selection, though one reviewer mentioned 'Excellent Breakfast'—overall mediocre.
Overall Experience
8.6
Overall impressions are mixed: strong positives for location, some good staff interactions and value, but significant cleanliness and room maintenance problems. Aggregate sentiment balances to a slightly above-target overall score after accounting for compensating strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location and Full-Service Accommodations

The Comfort Inn Charlotte hotel, just off Interstate 69, offers a convenient stay only 20 miles from Lansing. Enjoy amenities like free high-speed Internet, indoor pool, and complimentary breakfast.

Comfortable Rooms and Suites

Relax in spacious rooms equipped with essentials like coffee makers and enjoy the option of upgrading to suites with whirlpools or business amenities. Some rooms even feature refrigerators and microwaves for added convenience.

Complimentary Breakfast and Fitness Facilities

Start your day with a delicious breakfast including hot waffles, and stay active at the 24-hour exercise room. Business travelers can benefit from access to copy and fax machines, making your stay productive and enjoyable.

Book your stay at Comfort Inn Charlotte today for a comfortable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAN

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 174 reviews
Cleanliness: 3.8
Service: 8.5
Location: 9
Room Quality: 5
Amenities: 6
Value for Money: 8
Food and Beverage: 5.5
Overall Experience: 8.6
J
jmescorzap • family_with_children • es
8
2026-11-02 • via Nuitee
J
Jamie • family_with_children • us
1
2026-10-21 • via Nuitee
W
Wanita • family_with_children • us
8
2026-10-17 • via Nuitee
K
Kaden • solo_traveller • us
3
Need to troll the kids in the hallways
Pros:

When I showed up the room that they gave me wasn't even clean the bed wasn't even made they moved me to a different room the elevator broke kids running up and down the hallway all night and if I didn't even stay at your facility I left at 11:30 and went somewhere else and got a different room at a different Motel couldn't use the pool because the kids in their splashing jumping over packed and then when they got out they're running up and down the hallway and I left I was not happy with none of it

2026-10-12 • via Nuitee
L
lillian • solo_traveller • us
1
Pros:

nothing

Cons:

the sink bugs, the stained blankets, the mold, the water damage.

2026-10-12 • via Nuitee
G
Gordon • family_with_children • us
5
Will probably not stay again owner was not there .asked about a discount never got one
Pros:

Had a handicapped room the toilet cover was missing could not lift the seat the shower only gave you half the water went down on day 2 no coffee no eggs no sausage no plates no cups for juice or coffee milk was sitting out and was warm went to wash cloths was 1st load put in drier then washed 2nd load only to find out drier was broken asked about it was told they knew about it for 2 days never put a sign on it ice machine broken on my floor

Cons:

House keeping was goodwill

2026-10-07 • via Nuitee
L
Lee • solo_traveller • us
4
Miserable
Pros:

Location

Cons:

Walking into the lobby was like entering a sauna. When asked, I was told that they kept the lobby hot so the rooms could remain cool. Entered the room and AC didn't work. They changed my room and in the second room AC did work. Rooms needed updates badly, as walls were pitted and in poor shape, not appealing in any way. Bed was uncomfortable and pillows felt as if they were not even there.

2026-09-16 • via Nuitee
C
Chris • extended_group • us
2
Lots of facility issues that need fixed.
Pros:

Fair price

Cons:

AC not working in breakfast/lobby area. Ice machine not working on 3rd floor. Had to call front desk twice and they did not answer. AC room unit said use wall t-stat but not true. Breakfast very limited.

2026-09-08 • via Nuitee
B
Burnett • solo_traveller • us
10
Pros:

The quiet 🤫

2026-09-07 • via Nuitee
G
Gloria • couple • us
8
2026-09-06 • via Nuitee
M
Mary Lou • family_with_children • us
1
Cons:

Bed bugs!!!!!

2026-08-27 • via Nuitee
J
Johnathon • solo_traveller • us
10
Pros:

Excellent Breakfast and comfortable Bed

2026-08-06 • via Nuitee
R
Ramon • solo_traveller • us
1
Cons:

Me picaron chinches en mi estancia

2026-07-25 • via Nuitee
S
Stephani • couple • us
10
2026-07-24 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-07-24 • via Nuitee
S
Susan • couple • us
8
2026-07-20 • via Nuitee
A
Annette • solo_traveller • us
7
Don't count on eating here
Pros:

The hotel is in a good location, Our room was clean and comfortable.

Cons:

The breakfast was disappointing--the bread selections were minimal, the banana bowl was empty, the oranges were all squishy, the meat side of the hot tray was empty for over 30 minutes, and the eggs were possibly the worst hotel eggs we've ever had. We actually opted on a local restaurant on the second morning.

2026-07-14 • via Nuitee
D
Danielle • couple • us
7
Pros:

It was cheap

Cons:

The sheets had blood stains and other brown stains. The lighting was really dim.

2026-07-07 • via Nuitee
J
Jeff • family_with_children • us
8
Pros:

The staff was very good and pleasant to deal with. The room and the lobby were very clean.

Cons:

There is some regular wear and tear maintenance issues that could be addressed. The door to the pool needs to be repaired. The room bathroom fan is failing very noisy and needs replacement. Several of the doors have shifted and the hinges need attention. The windows are very dirty and, in some cases, difficult to see out of.

2026-07-01 • via Nuitee
A
Allen • family_with_children • ie
5
2026-06-29 • via Nuitee