NH Collection Mexico City Reforma

Hotels
•
NH Hotels
8.4 (1860 reviews)
Liverpool 155, Zona Rosa , Mexico City , mx

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean common areas
Cons:
Dirty rooms
Noisy environment
Unsatisfactory food

Categories

Cleanliness
5.6
Several reviews highlight dirtiness and unclean conditions in the rooms.
Service
9.6
Many reviews praised the friendly and accommodating staff, although some experiences were negative.
Location
9.6
The location is frequently mentioned as a strong point, near many attractions and amenities.
Room Quality
8.1
Rooms are generally clean but reports of construction issues affect the perceived quality.
Amenities
8.6
Decent amenities provided, but there were some complaints about noise and other factors.
Value for Money
9.1
Value appears to be decent given the areas mentioned, despite some setbacks.
Food and Beverage
7.6
Some complaints about food not meeting expectations.
Overall Experience
9
Overall mixed experience with positives and negatives influencing the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:31

Property Description

Luxurious Amenities

Indulge in a stay at NH Mexico City Reforma, where every room is equipped with top-notch features such as Nespresso machines, rain showers, and 48-inch TVs.

Convenient Location

Located in the heart of Zona Rosa district, one block from Insurgentes Subway Station, our hotel offers easy access to popular attractions like Reforma 222 Shopping Mall and Paseo de La Reforma.

Dining Excellence

Savor international cuisine at Restaurant NH and start your day with a delightful breakfast buffet. With room service available, enjoy delicious meals at your convenience.

Book now to experience the perfect blend of luxury and convenience at NH Mexico City Reforma!

Important information:

Upon check-in photo identification and credit card is required for incidental charges. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the use of the theater has an extra cost. Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 25kg. A charge of 630 MXN per pet, per night will be applied (max of 2 pets per room). Guide dogs stay free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 2 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1860 reviews
Cleanliness: 5.6
Service: 9.6
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9
M
manuel • solo_traveller • mx
7
decepción de una cadena hotelera
Pros:

solamente la ubicación y el esfuerzo de algunos trabajadores por su atención

Cons:

increíblemente el cuarto de baño no tenia puerta ,pregunte y me dijeron que así funciona ese hotel ,el hotel tiene aspecto de descuido y envejecimiento sin dignidad

2026-03-21 • via Nuitee
L
LAERCIO • couple • br
10
2026-03-20 • via Nuitee
F
Fatema • extended_group • ca
5
Convenient location with poorly designed washrooms.
Pros:

The best thing about this hotel was the location and how there were lots of food options very near the hotel. The staff were incredibly friendly and helpful.

Cons:

Honestly, the washroom was awful and the lack of privacy when sharing the room with your friends was very concerning. The aesthetic of the hotel was trying to be modern, but they really need to take a look at their washrooms. It was very disappointing to say the least.

2026-03-19 • via Nuitee
J
josh • couple • us
6
Cons:

The ac never turned off even though I completely turned it off from the thermostat

2026-03-19 • via Nuitee
M
Marleby • couple • mx
6
falta de atención de las recepcionistas que no me envían la factura del hotel
Pros:

en general

Cons:

no me han mandado la factura, llevo dias detrás de ellos

2026-03-17 • via Nuitee
H
Ha • couple • mx
5
숙소의 시설이 조금 아쉬워요
Pros:

수영장과 처음에 들어올때 직원분의 설명들은 너무 좋았습니다

Cons:

스마트 티비가 없어서 넷플릭스를 볼수없는게 힘들었습니다
호캉스를 위해 예약을 한것인데 너무 아쉬웠습니다

2026-03-17 • via Nuitee
E
Esper • solo_traveller • br
8
Razoável, muito barulho pelo show noturno na piscina. Impensável num NH europeu
Pros:

Boa localização

Cons:

NH já foi mais luxuoso

2026-03-16 • via Nuitee
H
Hilary • solo_traveller • us
1
Impossible to sleep. The room was vibrating with the music and I felt I was in the disco, it was so loud.
Pros:

Location

Cons:

Outrageously loud disco meant impossible to sleep on 9th floor.

2026-03-16 • via Nuitee
J
jaidymars • Friends getaway
10
Amazing hotel
Pros:

The hotel was absolutely amazing! Clean, and very comfortable! The staff is also very friendly and helpful.

2026-03-13 • via Tripadvisor
I
Isaac • couple • es
9
2026-03-13 • via Nuitee
J
Justyn • solo_traveller • gb
9
Pros:

Hotel in a great location - clean bright rooms and very helpful staff. Looking forward to staying with you again!

Cons:

Nothing to complain about.

2026-03-12 • via Nuitee
M
Moises • solo_traveller • es
9
2026-03-11 • via Nuitee
D
Detlef • couple • de
3
The hotel and rooms are damaged a lot, it’s not a comfortable place to stay
Pros:

The Hotel is in a nice location with bars and restaurants

Cons:

The rooms and bathrooms are very old and ugly, renovating is very necessary. Doors are broken and walls are damaged, not acceptable for this prices you need to pay. The service in the breakfast is very bad, waiters don’t care about the guests, they only stay in groups together and talking. Unfortunately I can’t recommend this hotel…

2026-03-08 • via Nuitee
F
Francesca • solo_traveller • it
5
2026-03-07 • via Nuitee
A
Alina • couple • de
6
Not worth the money.
Pros:

The location is good. Internet good enough for working.

Cons:

The room itself doesn’t have any heating. Because the days were colder when we were there, we had to request an electrical heater. But it was a very unprofessional solution. We didn’t want to leave it plugged in the whole night out of fear it would cause a fire. The windows are also very thin, the building itself felt unsafe. For what we paid, we expected a lot more.

2026-03-07 • via Nuitee
E
Eva-Maria • couple • at
6
Solides Hotel mit perfekter Lage, allerdings abgewohnt
Pros:

Perfekte Lage

Cons:

Klimaanlage im Zimmer extrem laut, Personal nicht unbedingt freundlich, teilweise sehr abgewohnt

2026-03-07 • via Nuitee
P
Paula Andrea • couple • co
7
2026-03-07 • via Nuitee
S
Sandra • family_with_children • cr
2
Decepcion con la estadia por los servicios del hotel
Pros:

La ubicacion esta bien, y el desayuno normal.

Cons:

La habitacion tiene muy poca luz y aunque pedi dos veces que trajeran una lampara, no fue asi. La habitacion tiene malos acabados como que la puerta del ba;o no tiene cierre, y la limpieza los primeros dias no fue buena. He estado en hoteles del la cadena NH en otros lugares del mundo y este no parece de los mismos, tiene mal servicios y sus habitaciones no son buenas, la cama no es comoda.

2026-03-06 • via Nuitee
F
FRANCES • solo_traveller • mx
10
2026-03-06 • via Nuitee
H
Hakan • couple • tr
5
Suit odada kalmamıza rağmen ısıtma ile ilgili problem geç çözüldü. En üst katta kalmamıza rağmen bütün gece haftaiçi ve
Pros:

Konumu

Cons:

Gece kluplerine yakın, ses izolasyonu berbat, uykusuz kalmak istemiyorsanız asla tercih etmeyin!

2026-03-05 • via Nuitee