Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good amenities
Cons:
Cleanliness issues noted
Food quality concerns
Room sizes may be small

Categories

Cleanliness
8.6
Some issues noted during check-in regarding cleanliness.
Service
10
Staff was incredibly friendly and professional throughout the stay.
Location
10
Unbeatable location near restaurants, cafés, and shopping.
Room Quality
8.57
Rooms described as comfortable but some mentioned small sizes.
Amenities
8.61
Amenities like gym were noted, but some wished for a pool or sauna.
Value for Money
8.56
Value questioned due to extra charges for certain items.
Food and Beverage
8.09
Mixed reviews on food quality; some found the restaurant subpar.
Overall Experience
9.55
Overall a positive experience with many highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:00

Property Description

Luxurious Accommodation in Polanco District

State-of-the-Art Fitness Center with Breathtaking Views
Experience a workout like never before at the Intercontinental Presidente Mexico City's fitness center, offering panoramic views of Chapultepec Park. Unwind post-workout with an indulgent in-room massage or a refreshing beverage from the room's minibar.

Culinary Delights from Around the World
Indulge in a culinary journey with six on-site restaurants featuring diverse cuisines including French, Italian, Chinese, and local Mexican flavors. After a delicious meal, sip on cocktails and enjoy live music at the elegant Lobby Bar.

Immerse yourself in the vibrant Polanco district and explore nearby attractions such as the National Museum of Anthropology, just minutes away. Book your stay at InterContinental Presidente Mexico City for a truly unforgettable experience.

Important information:

In case you book a rate with breakfast included, keep in mind that due to the current situation and in response to your safety to combat COVID 19, the property offers breakfast à la carte.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10.50 per day.

Location

Guest Reviews

9
Based on 1914 reviews
Cleanliness: 8.6
Service: 10
Location: 10
Room Quality: 8.57
Amenities: 8.61
Value for Money: 8.56
Food and Beverage: 8.09
Overall Experience: 9.55
R
Roberto Sierra lopez • solo_traveller • pa
9
Pros:

Deben tener en el Salón principal al entrar una área con asientos altos para DISCAPACITADOS. No existe uno solo. Solucione eso.

Cons:

Lo que escribí arriba.t

2026-05-14 • via Nuitee
O
Oscar • solo_traveller • mx
10
Pros:

Instalación

2026-05-14 • via Nuitee
M
Maria Jose • couple • es
9
2026-05-11 • via Nuitee
C
cfc4cheggers • Solo travel
6
Don’t get a room near the lifts
Pros:

Lovely hotel however my room by the lifts was so noisy with the whooshing sound as they went past all day and night.
Good location and good eateries around.
Staff were pleasant

2026-05-10 • via Tripadvisor
J
julio • solo_traveller • es
9
2026-05-09 • via Nuitee
J
Jose Aurelio • family_with_children • es
10
2026-05-04 • via Nuitee
A
Arthur Azevedo • solo_traveller • br
8
2026-05-03 • via Nuitee
O
Omar • solo_traveller • mx
10
2026-05-01 • via Nuitee
M
MooshLA • Business • Calabasas, California
6
I would not stay here again
Pros:

I was hoping for so much more from this property after reviewing the materials online; however, overall, I was very disappointed and would never stay here again. It felt like an airport hotel from a more luxurious class/brand (which doesn't mean much). For ease of reading, I've broken my review down into two categories:

THE GOOD:
*The location is prime as Polanco is just a beautiful, well-maintained, and secure area of Mexico City featuring dynamic and fun restaurants, cafes, and shops with in steps of the lobby.
*The view on the higher floors (I'd say over floor 15) is gorgeous as CDMX is fairly flat in the center. You also get a great view of the air quality (which is usually quite poor)

THE NEEDS ATTENTION/NOT SO GOOD:
*The hotel seems quite old - it really begs for a full refurbishment, and you can see this throughout the property on most levels.
*There is ZERO follow-through on any service needs. I had a running toilet (24x7) and called down, and I was told it would be taken care of - not only was it not, but they never communicated back with any update. I had other maintenance needs that were not followed up on, even though the special check-in desk for members assured me they would be handled. Again, zero follow-up or communication, and every time I discussed it, it was as if it were new. None were ever fixed, which is not acceptable.
*The HVAC unit is locked for your usage. You can adjust the temperature, but that's it - no control of the fan or anything else, which is an absolute first time I experienced at a hotel. They seemed clueless.
*The guest rooms are quite small and appointed with older furnishings.
*Noise is a major issue here. The guest room walls are super thin - no joke, I heard 100% of everything from both sides of my room as if the people were in MY room. I'm a deep sleeper, but I continually got woken up by noise from adjacent rooms and from the street level, even though I was in the high 30's.
*The bathroom is tiny and unfortunately has mold in key areas, which makes me wonder how clean and well-maintained things are kept.
*The Do Not Disturb sign apparently means nothing - even on my check out day, I received knocks as early as 8A asking when I would be checking out (I guess), even though the check out is at 12noon and everyone should know this on staff. Then, an hour later, I get another knock with someone trying to open the door to service the HVAC unit. Totally bizarre.
*The breakfast - it's a buffet in a very small dining room, therefore guests are literally sitting within 2' of the food, which had no coverings. I witnessed guests coughing and sneezing near or over the food, which is why I didn't return after the second morning. The options are very sparse and low quality, and the food itself was not flavorful at all. Above all, when I asked for a latte (a standard at any hotel breakfast), I was told there would be an additional charge. I ordered it the first morning and wound up tossing it out and walking x to Starbucks.
*The concierge level lounge on 39 was fairly small, and again, with people sitting right next to uncovered food. No thanks.
*The room's Wi-Fi was a joke - you couldn't remain connected if in bed. This was tried with multiple devices, by the way, with the same results.
*The staff didn't really seem to care about my experience - and I'm a top-tier IHG member. They were not very welcoming at the start - not even a 'welcome' was mentioned. They sent me a text survey to rate how my stay was going, to which I responded with a 3 (out of 5), and nobody followed up to even care why not a 5 (which is what they should strive for), and lastly, when I checked out, there was not even a question about how I enjoyed my stay. Epic fail for a hotel team, and it's pretty clear they need to train their staff - especially front desk!

I think they need to give this property some legit attention, as it really needs it.

2026-04-27 • via Tripadvisor
M
Max • family_with_children • ch
8
2026-04-26 • via Nuitee
R
Rita • couple • pa
9
Vuelvo a México y a el Hotel Presidente
Pros:

Las instalaciones variedad de restaurantes bares diferentes opciones en la comida del desayuno habitaciones limpias y cómodas personal atento

Cons:

Muchísimo regresaría

2026-04-24 • via Nuitee
R
Roberto Sierra lopez • solo_traveller • pa
8
Pros:

No hay sillas adecuadas para los discapacitados en el looby que es grande. La luz en el baño es poca.e

Cons:

Lo escrito arriba.

2026-04-23 • via Nuitee
E
Evandro • solo_traveller • br
9
2026-04-23 • via Nuitee
Z
zapata • couple • us
10
Comfortable, nice and clean
Pros:

Good location

Cons:

They don’t do the bathroom unless you ask everyday

2026-04-23 • via Nuitee
I
Isabel • family_with_children • es
8
Pros:

Todo correcto

Cons:

El personal de recepción poco servicial. Lugar del desayuno pequeño e incómodo para la cantidad de clientes

2026-04-23 • via Nuitee
I
Ivanovsky • Business • Las Cruces, New Mexico
10
Great choice
Pros:

Very nice room
Location is great in Polanco area
Many restaurants and things to do close
Always a good option for Polanco

2026-04-22 • via Tripadvisor
M
Mounaim • couple • nl
10
Pros:

All superb super hitel

2026-04-22 • via Nuitee
M
Mounaim • solo_traveller • nl
10
Recommended top restaurants and service
Pros:

Perfect service

2026-04-22 • via Nuitee
M
Maria • family_with_children • us
10
2026-04-22 • via Nuitee
P
Podrid • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-04-21 • via Nuitee