SureStay Hotel by Best Western Phoenix Airport

Hotels
•
Best Western
8.2 (2128 reviews)
3037 E Van Buren St, Phoenix, Arizona, 85008 , Phoenix , US
1-602-273-1601

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Facilities

Free breakfast
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Continental breakfast
Designated smoking area
Wheelchair accessible
Picnic area
Free airport transportation
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location for airport access
Value for money
Cons:
Noisy area
Limited breakfast options
Inconsistent service quality

Categories

Cleanliness
8.19
Most reviews mentioned clean rooms, but there were maintenance issues like a leaking sink.
Service
8.66
Mixed reviews; some staff were very friendly while others were noted as rude.
Location
7.7
Some comments mentioned the location as sketchy and noisy.
Room Quality
8.15
Rooms were generally clean and comfortable, but some issues were noted.
Amenities
8.68
Amenities like shuttle service were appreciated, though breakfast offerings were minimal.
Value for Money
8.64
Good value noted in several reviews, especially considering proximity to the airport.
Food and Beverage
7.19
Breakfast was criticized for being limited, affecting overall satisfaction.
Overall Experience
8.36
Overall stay was considered satisfactory, especially for a layover.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Experience comfort and convenience at SureStay Hotel by Best Western Phoenix Airport, your ideal getaway in the heart of Phoenix.

Recreational Amenities
Take a dip in our refreshing outdoor pool or unwind on our terrace with stunning views. Enjoy the perfect blend of relaxation and entertainment.

Complimentary Breakfast & Connectivity
Start your day right with a complimentary continental breakfast served daily from 6:00 AM to 9:00 AM. Stay connected with complimentary wireless internet access throughout the hotel.

Convenient Services
With a 24-hour front desk and complimentary airport shuttle service, we ensure that your stay is seamless. Our multilingual staff is here to assist you and make you feel right at home.

Book now to secure your stay at SureStay Hotel by Best Western Phoenix Airport, where comfort meets convenience!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2128 reviews
Cleanliness: 8.19
Service: 8.66
Location: 7.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.36
K
Karen • family_with_children • us
6
Pros:

I appreciate that there were cameras everywhere considering the location. The beds were comfortable.

Cons:

Location. Expensive. Toilet and shower area were very compact. Some of the outlets did not work.

2026-02-14 • via Nuitee
A
Andrew • solo_traveller • us
3
Meh.
Pros:

Close to airport.

Cons:

Pretty beat-up for the price.

2026-02-14 • via Nuitee
A
Andrew • family_with_children • hk
9
2026-02-14 • via Nuitee
P
Patrick • couple • ie
8
Decent place; convenient location
Pros:

Clean room and hotel staff was willing to change our room to 2nd floor due to noise from above. Shuttle was nice service, but would be nice if it ran 2x / hour in the morning when most people need to get to airport.

Cons:

Breakfast was very bargain. Surprised by noise from planes taking off / landing at night despite hotel sitting parallel to runways.

2026-02-14 • via Nuitee
R
Robert • family_with_children • ca
9
Pros:

Closet to airport.

Cons:

Metal bed frames too noisy.

2026-02-13 • via Nuitee
J
Joakim • family_with_children • se
8
2026-02-13 • via Nuitee
M
MICHEL • couple • fr
8
Un motel bien situé
Pros:

Agréable, propre, formule motel et de fait peu d’équipements sauf une petite piscine.

Cons:

Petit déjeuner minimaliste

2026-02-13 • via Nuitee
K
Katerina • couple • au
7
2026-02-12 • via Nuitee
A
Alison • family_with_children • ca
7
Pros:

Room was nice and clean with good air conditioner

Cons:

The bed had a hollow metal base. 1 large pillow for a king bed and 3 small square pillows. No other bedding in the room. No seating area at all.

2026-02-12 • via Nuitee
A
Andrey • couple • us
10
Cons:

The breakfast was poor — there were no scrambled eggs, no sausages or bacon. They only had loose cereal, bananas, coffee, and muffins. It’s better not to get this kind of breakfast and instead eat somewhere that serves proper savory food.

2026-02-12 • via Nuitee
C
Chandler • couple • us
10
Helpful staff and great location.
Pros:

Close to the airport with shuttle service.

2026-02-12 • via Nuitee
E
Efren • couple • us
10
2026-02-12 • via Nuitee
D
Denise • solo_traveller • us
2
Lousy
Cons:

The mattress was like sleeping on springs did the bed was really noisy and I could not sleep. Wanted to change my mind and leave, but I was so tired for my trip decided to stay but woke up in so much. Pain was very dissatisfied.

2026-02-11 • via Nuitee
B
Brigitte • family_with_children • at
8
Das Frühstück könnte besser sein
Pros:

Der gratis Shuttlebus

Cons:

Das Frühstück ohne Eier

2026-02-11 • via Nuitee
A
aditya • solo_traveller • us
1
worse stay . I want refund
Pros:

proximity to PHX

Cons:

worse staff and service. The motel is run by an indian family. Their kids seem to work reception and are extremely rude and unhelpful.
1. I called multiple times for airport shuttle - they kept handing up on me or putting me on hold
2. I asked for blankets - they refused saying it was past housekeeping time
3. I asked for lotion - girl at reception threw bottles on floor and asked me to pick up
4. Bad breakfast
5. Receptionist said - I am alone so cant do anything or help in any way - Lame excuse

2026-02-11 • via Nuitee
A
Ashley • family_with_children • us
9
2026-02-11 • via Nuitee
G
Gastineau • solo_traveller • us
9
2026-02-11 • via Nuitee
E
Elaine • family_with_children • us
1
Pros:

The price was good

Cons:

Couldn't stay because we lived 45 minutes from the hotel☹️ which they didn't mention on the website. So that left us to go find another spot and call to try to get my refund back.

2026-02-11 • via Nuitee
H
Howard • couple • us
9
Pros:

Proximity to airport

Cons:

No elevator or ground floor available

2026-02-10 • via Nuitee
Z
zheng Smith • couple • us
7
Pros:

The bedding is very old, the pillows are so small not comfortable

2026-02-10 • via Nuitee