SureStay Hotel by Best Western Phoenix Airport

Hotels
•
Best Western
8.2 (2128 reviews)
3037 E Van Buren St, Phoenix, Arizona, 85008 , Phoenix , US
1-602-273-1601

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Facilities

Free breakfast
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Continental breakfast
Designated smoking area
Wheelchair accessible
Picnic area
Free airport transportation
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location for airport access
Value for money
Cons:
Noisy area
Limited breakfast options
Inconsistent service quality

Categories

Cleanliness
8.19
Most reviews mentioned clean rooms, but there were maintenance issues like a leaking sink.
Service
8.66
Mixed reviews; some staff were very friendly while others were noted as rude.
Location
7.7
Some comments mentioned the location as sketchy and noisy.
Room Quality
8.15
Rooms were generally clean and comfortable, but some issues were noted.
Amenities
8.68
Amenities like shuttle service were appreciated, though breakfast offerings were minimal.
Value for Money
8.64
Good value noted in several reviews, especially considering proximity to the airport.
Food and Beverage
7.19
Breakfast was criticized for being limited, affecting overall satisfaction.
Overall Experience
8.36
Overall stay was considered satisfactory, especially for a layover.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Experience comfort and convenience at SureStay Hotel by Best Western Phoenix Airport, your ideal getaway in the heart of Phoenix.

Recreational Amenities
Take a dip in our refreshing outdoor pool or unwind on our terrace with stunning views. Enjoy the perfect blend of relaxation and entertainment.

Complimentary Breakfast & Connectivity
Start your day right with a complimentary continental breakfast served daily from 6:00 AM to 9:00 AM. Stay connected with complimentary wireless internet access throughout the hotel.

Convenient Services
With a 24-hour front desk and complimentary airport shuttle service, we ensure that your stay is seamless. Our multilingual staff is here to assist you and make you feel right at home.

Book now to secure your stay at SureStay Hotel by Best Western Phoenix Airport, where comfort meets convenience!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2128 reviews
Cleanliness: 8.19
Service: 8.66
Location: 7.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.36
M
Michelle • couple • us
8
Good stay for an easy trip to the airport
Pros:

Extremely close to the airport.

Cons:

There are some questionable characters hanging around the area.

2026-03-07 • via Nuitee
C
Christy • couple • us
10
Fabulous
Pros:

Clean and well cared for .

Cons:

The area

2026-03-07 • via Nuitee
J
JEAN-HUGUES • family_with_children • fr
8
2026-03-07 • via Nuitee
L
Leathia • couple • us
5
It was only for one night
Pros:

I didn’t like how it was advertised on the internet and once we made it, it was totally different. It was clean, but the surrounding area is sketchy.

Cons:

It wasn’t a Hotel it was a Motel

2026-03-07 • via Nuitee
T
T • family_with_children • us
8
Get past the location
Pros:

Top notch for the price

Cons:

Located in the back alleys

2026-03-07 • via Nuitee
B
Bibiana • family_with_children • us
10
Pros:

La persona que nos hizo la entrada fue muy amable el cuarto estuvo a tiempo y nos contestó correctamente nuestras dudas,el cuarto estaba muy limpio y comodo

2026-03-06 • via Nuitee
D
Dabrow • solo_traveller • us
7
It was advertised as a hotel and not a motel.
Pros:

Clean

Cons:

Metallic Bedframe was very noisy (squeaky)!

2026-03-06 • via Nuitee
K
Kenneth • couple • us
7
Good value for a quick stay before morning flight.
Pros:

Location.

Cons:

Noise Air Conditioning.

2026-03-06 • via Nuitee
P
Peter • solo_traveller • gb
8
2026-03-06 • via Nuitee
C
Cathy • couple • us
7
Good sleep
Pros:

Room was clean and had all that we needed. Breakfast was adequate. Night staff was patient with my many calls for shuttle directions. Slept well.

Cons:

Gap in door between door and floor visible. Evening shuttle driver was short-tempered and late. Took nearly an hour to get to our room from the first time we called for the shuttle ( shared shuttle service)

2026-03-06 • via Nuitee
C
Christopher • family_with_children • us
8
Pros:

It was very clean.

Cons:

Was not able to get breakfast

2026-03-06 • via Nuitee
J
Jean • solo_traveller • us
6
I was only there for a quick overnight. Did not venture from my room. The room was big, clean, and comfortable.
Pros:

Close to airport and provided transport to and from

Cons:

Stark

2026-03-05 • via Nuitee
D
Dan • family_with_children • us
6
No shuttle from terminal 3
Pros:

Rooms were nice and clean. Breakfast was adequate. .

Cons:

The airport shuttle does not currently pick up at Terminal 3 due to construction, contrary to the directions that were sent after booking. Ended up spending 20 minutes waiting for a shuttle that won't come. Called the hotel and they told me I had to catch the sky train to terminal 4 to catch the shuttle. It was late so I ended up spending $20 to get a taxi.

2026-03-05 • via Nuitee
M
Marti • solo_traveller • us
6
It was adequate for a one night stay before an early flight but I would not choose it a second time.
Pros:

The location is on an industrial street, no close places to eat.

Cons:

Noisy air conditioner

2026-03-05 • via Nuitee
T
Terrance • family_with_children • us
10
Good stop over 🙂
Pros:

This hotel is a good value, close to the airport and has a free shuttle. It was newly remodeled and clean.

Cons:

There isn't anything right close, kind of a commercial area. Still a great place to stay if you're flying.

2026-03-04 • via Nuitee
F
Frank • couple • nl
10
Uitstekend
Pros:

Dicht bij vliegveld, vriendelijk personeel, schone en ruime kamer.

Cons:

Niets.

2026-03-04 • via Nuitee
B
Beate • solo_traveller • de
9
Pros:

War sehr central der Flughafenshuttle war sehr gut

2026-03-04 • via Nuitee
T
Timothy • solo_traveller • us
6
2026-03-03 • via Nuitee
B
Beerman • family_with_children • nl
7
Oke
Pros:

Net hotel en alles verliep soepel. Fijn dat het zo dicht bij het vliegveld was

Cons:

Het ontbijt was matig. Plastic borden en bestek en weinig keuze. Hoewel het fijn is dat het hotel naast de lichthaven ligt, is de wijk verder wel heel armoedig. Het is zeker niet onveilig maar je gaat ‘s avonds niet even rustig een wandelingetje maken daar.

2026-03-03 • via Nuitee
V
Victor Moises • couple • us
9
2026-03-03 • via Nuitee