SureStay Hotel by Best Western Phoenix Airport

Hotels
•
Best Western
8.2 (2128 reviews)
3037 E Van Buren St, Phoenix, Arizona, 85008 , Phoenix , US
1-602-273-1601

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Facilities

Free breakfast
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Continental breakfast
Designated smoking area
Wheelchair accessible
Picnic area
Free airport transportation
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location for airport access
Value for money
Cons:
Noisy area
Limited breakfast options
Inconsistent service quality

Categories

Cleanliness
8.19
Most reviews mentioned clean rooms, but there were maintenance issues like a leaking sink.
Service
8.66
Mixed reviews; some staff were very friendly while others were noted as rude.
Location
7.7
Some comments mentioned the location as sketchy and noisy.
Room Quality
8.15
Rooms were generally clean and comfortable, but some issues were noted.
Amenities
8.68
Amenities like shuttle service were appreciated, though breakfast offerings were minimal.
Value for Money
8.64
Good value noted in several reviews, especially considering proximity to the airport.
Food and Beverage
7.19
Breakfast was criticized for being limited, affecting overall satisfaction.
Overall Experience
8.36
Overall stay was considered satisfactory, especially for a layover.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:51

Property Description

Experience comfort and convenience at SureStay Hotel by Best Western Phoenix Airport, your ideal getaway in the heart of Phoenix.

Recreational Amenities
Take a dip in our refreshing outdoor pool or unwind on our terrace with stunning views. Enjoy the perfect blend of relaxation and entertainment.

Complimentary Breakfast & Connectivity
Start your day right with a complimentary continental breakfast served daily from 6:00 AM to 9:00 AM. Stay connected with complimentary wireless internet access throughout the hotel.

Convenient Services
With a 24-hour front desk and complimentary airport shuttle service, we ensure that your stay is seamless. Our multilingual staff is here to assist you and make you feel right at home.

Book now to secure your stay at SureStay Hotel by Best Western Phoenix Airport, where comfort meets convenience!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2128 reviews
Cleanliness: 8.19
Service: 8.66
Location: 7.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.36
L
Linjing • couple • us
10
Great experience!
Pros:

Very nice service!

Cons:

Excellent location

2026-04-18 • via Nuitee
M
Marie • solo_traveller • us
9
Nice clean room.
Pros:

Room was great. Clean with coffee and fridge for my food. Breakfast was ok. Only boiled eggs which are not to my liking. Bagels and toast. I was hoping for peanut butter but not any available. I asked if they would think about adding that. Luckily I brought my own. Coffee was good.

Cons:

Breakfast could have been better. They said they were working on improving.

2026-04-18 • via Nuitee
B
Baukje • family_with_children • nl
8
Pros:

Nette schone kamer.

Cons:

Niks

2026-04-18 • via Nuitee
S
Sergio Ignacio • solo_traveller • fr
10
Very good option for my 1-night layover
Pros:

Short ride from the airport, free shuttle, very clean (feels it was recently renovated) and great option for a 1-night stay in between flights.

Cons:

The walls in my room were particularly thin so I coukd hear ppl next door and above, but it wasn't an issue after as I am a heavy sleeper.
Feels as if it could've been cheaper as I got there shortly before midnight and left in the morning but overall it is good value for money.

2026-04-18 • via Nuitee
J
Jennie • couple • us
10
2026-04-17 • via Nuitee
S
Steven • solo_traveller • us
10
2026-04-17 • via Nuitee
K
Kayla • family_with_children • us
8
Pros:

Very clean and well maintained.

Cons:

The location was near the airport which is very convenient but it is not in the best part of town.

2026-04-16 • via Nuitee
K
Kane • solo_traveller • us
8
2026-04-15 • via Nuitee
E
Ellen • solo_traveller • us
6
Pros:

The interior of the room was updated, looked nice and was clean. Also the airport shuttle was on time and convenient.

Cons:

The location was in a somewhat rundown industrial area. The rooms opened directly outside and there was no apparent security. I am not sure what can be done to remedy this, . Possibly a walled entrance could be added and an interior courtyard area could be created. Also the checkin building and rhe pool were across a large parking lot

2026-04-15 • via Nuitee
M
Michelle • couple • au
6
2026-04-15 • via Nuitee
C
Cynthia • family_with_children • us
9
2026-04-15 • via Nuitee
J
Jacob • family_with_children • nl
10
Pros:

Alles

Cons:

Niets

2026-04-14 • via Nuitee
J
John • couple • us
7
Pros:

Clean rooms

Cons:

TV and remote were an issue, guide did not match what was on the tv. Wish we were farther from the stairs and ice machine

2026-04-14 • via Nuitee
S
SUZANNE • couple • us
8
Decent place for airport access at a reasonable price.
Pros:

It was close to the airport. The continental breakfast was fairly good.

Cons:

The area around the property is very sketchy, but it felt fairly safe. Bed was too firm for me.

2026-04-14 • via Nuitee
M
Melanie • solo_traveller • gb
8
Pros:

Ideal for a short stay-fridge, microwave, hangers, hot drinks, comfy super king bed and good shower.

Cons:

The lock on the bathroom door was very sharp and ripped the skin on my forearm. Reception man seemed a bit grumpy or tired.

2026-04-14 • via Nuitee
D
Dan • couple • us
8
Pros:

Nice, newly renovated

Cons:

Walked to a dollar store very near at dusk, it was a little scary

2026-04-14 • via Nuitee
• solo_traveller • au
8
2026-04-13 • via Nuitee
S
Sandra • couple • us
7
Everything went smoothly upon arrival and departure. It was clean and comfortable. The breakfast was good for continenta
Pros:

It was clean, comfortable, convenient.

Cons:

The location wasn’t in a great neighborhood.

2026-04-13 • via Nuitee
V
Valeria • couple • mx
10
2026-04-13 • via Nuitee
徐遠志 • solo_traveller • tw
10
Pros:

The airport shuttle helps tremendously. The room is clean.

Cons:

The breakfast is simple.

2026-04-13 • via Nuitee