Staybridge Suites Chicago-Oakbrook Terrace by IHG

Hotels
•
IHG
7.3 (162 reviews)
200 Royce Blvd., Villa Park, Illinois, 60181 , Villa Park , US
1-630-953-9393

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Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Golfing nearby
Fireplace in lobby
Television in common areas
Library
Free breakfast
See all facilities

Review Highlights

Pros:
Rooms often reported clean
Friendly/helpful staff frequently noted
Good breakfast with many options
Spacious rooms and kitchenettes in some units
Comfortable beds
Pet-friendly option available
Cons:
Frequent elevator outages and last-minute notifications
Maintenance issues: stained showers, torn carpet, defective bathroom door
HVAC problems in some rooms (no heat or AC)
Old TVs and dated furniture in places
Parking tight or insufficient
Occasional unpleasant plumbing smell in hallways
Smoke alarm repeatedly triggered during stays
At least one report of feeling unsafe

Categories

Cleanliness
7.1
Mixed: many guests reported rooms and lobby as clean and newly renovated, but recurring comments about stained showers, carpet tearing, hallway smells and areas needing deep cleaning.
Service
7.7
Generally positive: staff frequently described as friendly and helpful, with a few instances of rude service and a last-minute notification about elevator problems that impacted guests.
Location
7.3
Mentioned as conveniently located for some guests; no widespread location complaints reported.
Room Quality
6.5
Mixed to below average: comfortable beds and spacious kitchenettes reported, but many issues with dated TVs, defective bathroom door, AC/heat failures, worn furniture, stained showers and other maintenance concerns.
Amenities
7.2
Mixed: breakfast received consistently positive remarks, while key amenities like elevators and parking had multiple complaints; pet-friendly noted positively.
Value for Money
7.7
Generally positive for the area according to some guests, though value is tempered by maintenance and amenity issues for others.
Food and Beverage
8
Strong: breakfast described multiple times as good, well worth it, and with a variety of hot and cold options.
Overall Experience
6.9
Mixed overall: friendly staff, good breakfast and clean rooms for many, but significant negative experiences reported (safety concerns, smoke alarms, elevator failures, plumbing smells and broken fixtures) that lowered overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Recreational Amenities and Stunning Views
Indulge in our 24-hour fitness center and terrace while enjoying the panoramic views. Don't miss the fireplace in our cozy lobby.

Food and Beverage Delights
Sip on your favorite drink at the bar/lounge and relish a complimentary buffet breakfast every morning.

Convenience and Comfort
Stay connected with complimentary wired and wireless internet access, take advantage of our business center, and enjoy a peaceful night in one of our 112 guestrooms with fully-equipped kitchens.

Book your stay at Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel now and experience the ideal blend of relaxation and productivity in Villa Park!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • The property is professionally cleaned.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.3
Based on 162 reviews
Cleanliness: 7.1
Service: 7.7
Location: 7.3
Room Quality: 6.5
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 8
Overall Experience: 6.9
L
Lorraine
6
Pros:

The room was clean but I only slept for 3 hours. The room had no heat and I was cold. She offered me a blanket. Some cosmetic things could really use a good work on but it was clean in side. The lobby is nice and breakfast was nice

2025-10-12 • via Nuitee
P
Perla • partner
10
Pros:

Everything was super clean and all the staff was very friendly.

2025-10-11 • via Nuitee
S
Sharon • friends
8
Pros:

I found the kitchen set up to be satisfactory.

2025-10-11 • via Nuitee
A
Alan M
10
Very nice value for the area
Pros:

Staff was very friendly and helpful. Breakfast buffet was well worth it with lots of choices of both hot and cold options.

2025-10-05 • via Nuitee
E
Erick A
6
Pros:

Wont stay there again

2025-10-01 • via Nuitee
H
Heather
8
Pros:

All was good

2025-09-30 • via Nuitee
S
SABRINA
10
Pros:

Cozy and comfortable
Very clean
Noise free
Didn't hear any pets barking
Nice experience
Love the newly renovations

2025-09-30 • via Nuitee
V
Vanessa
8
Pros:

I saw someone with a dog. At this place in time it would wise to replace the carpet in rooms with laminate flooring. This is a more ideal solution to maintain cleanliness and comfortably.

2025-09-29 • via Nuitee
V
VERONICA
2
Last minute notification unacceptable
Pros:

I spent my day trying to find another hotel because seven minutes before check-in. I was contacted advising that their elevator was broken and the only rooms they had available were on the fourth floor. I asked when did you find this out? They claimed 20 minutes ago I have a 84-year-old mother that was traveling with me and you expect me to climb four flights of stairs with luggage and a elderly woman You contacted me seven minutes before check-in and we were parking in the parking lot

2025-09-29 • via Nuitee
K
Kitty
6
Pros:

Great staff, great breakers, clean and modern but the air conditioning in the room did not work.

2025-09-28 • via Nuitee
D
Denaeja
4
Pros:

The staff is very rude

2025-09-28 • via Nuitee
K
Kitty • family
6
Pros:

Plumbing issues. You can still smell it in the hall way even though they are trying to mask it. Very friendly staff, breakfast was great!

2025-09-28 • via Nuitee
P
Patrick
8
Pros:

Parking was an issue - got pretty tight at night time. Overall a decent experience. Hotel is aging and it shows

2025-09-26 • via Nuitee
N
Natasha
10
Pros:

Everything was ok except the Elevator went out

2025-09-21 • via Nuitee
R
Ruquaiyah
10
Pros:

The hotel was very nice and clean. Everything I needed was conveniently located near the hotel.

2025-09-19 • via Nuitee
L
LOURDES • family
2
Pros:

The elevator was not working and we were in the 3rd floor. We were told it was going to be repaired but it never happened.

2025-09-15 • via Nuitee
K
Kimberly • partner
10
Pros:

The breakfast was really good, spacious rooms and clean rooms. The carpet in the stairwells needs a really good deep cleaning.

2025-09-14 • via Nuitee
M
Michael
10
Pros:

family

2025-09-11 • via Nuitee
R
Rosalyn • family
10
Pros:

Spacious rooms and kitchenette.

2025-09-09 • via Nuitee
E
Edward
10
Pros:

Room was clean. They could update tv’s since they are pretty old. Also they need more parking. People have to park on the street when the lot feels up.

2025-09-08 • via Nuitee