Kimpton Hotel Monaco Washington DC by IHG

How close it was to the Capitol One Arena

So close to Arena

Love that the rooms are so quiet, and the location is the best if you visiting the Capital One Arena for a show or event.

Convenient to Capital Arena

We stayed 2/20-2/22 - had requested a 1 King Studio Suite Dining Area room.
The room had high vaulted ceilings, and absolutely no soundproofing. The hotel boasts itself to be a wedding venue which means loud music, on Saturday this went until 2 am - keeping us up for most of the night.

Our neighboring room had an infant with them - the lack of soundproofing was readily apparent as we woke up with each cry. Not the guests fault!
But our nice weekend trip left us with little to no sleep due to the hotel.

The toilets would not flush, when you (or any neighboring room) turned on the shower the pipes sang loudly - which was lovely to wake up to.

The dirty habit was fine - the breakfast was heavily salted and looked and tasted like it was pulled out of a buffet line. We could not get a waiter over to refill waters or coffees - despite being “unlimited”.

If you are staying there with the hopes of taking an Uber/Taxi anywhere - check with the Capital One Arena schedule - as an event got out as we were leaving - cars could not get through the traffic and we chose to walk to our dinner as it would take less time (15 min) than wait for the uber to get to us and wait through traffic.

The hotel is also tired - could use updating. The bathroom had masking tape holding the shutters closed.

For the price we paid- we were sorely disappointed. We would rather stay at the Fairmont or the Sofitel.

The room was cramped and the bathroom was very small which I was willing to overlook because the Kimpton is usually known for its excellent customer service.

However, the customer service was woefully inadequate to say the least. I accidentally left behind some small personal items. I first called housekeeping who never returned my calls. Next I emailed, and a staff person responded saying they have my stuff at the front desk. I emailed twice asking if they could mail it to me. I received no response so I called and asked to speak with that same person. She was very unhelpful and rude. Also she told me I have to go to a third-party website and register and pay to get my stuff sent to me. This was not good customer service for such a supposedly high quality hotel that they claim to be. Plus the lack of courtesy is inexcusable.

The location is great, atmosphere is amazing and the people are very warm and friendly. Our room was absolutely amazing, dining was good and they were very accommodating for my picky kids. We had a great stay and will be back. We loved it here!

Impressive historical building in the heart of Washington.
Clean , spacious room and great service
We had the 5 o’clock complementary glasses of wine and a delicious breakfast at the restaurant

Great location. Fabulous room. Decor of property is beautiful.

Perfectly situated in close proximity to everything we wanted to do & see

This Kimpton property is gorgeous and the location is excellent. Housed in the historic former U.S. General Post Office (first opened in 1839) designed by Robert Mills who was also the architect for the Washington Monument and other iconic buildings. Kimpton transformed it into this luxury boutique hotel. Kudos to them for preserving it. Hotel is beautifully maintained, our room was very clean, and staff were very friendly and helpful. Location is great--across from Smithsonian American Art/National Portrait Gallery, near Gallery Place Metro and lots of great restaurants, including Jose Andres' Zaytinya. We look forward to returning.