Hampton By Hilton London City

Hotels
•
Hampton Inn
9.8 (6354 reviews)
12-20 Osborn Street , London , gb

listing image 1
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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Excellent service
Clean and comfortable rooms
Cons:
Breakfast options
Room assigned issues

Categories

Cleanliness
9.8
Generally clean but issues mentioned with the condition of the bathroom.
Service
10
Staff were consistently polite, attentive, and efficient, with standout mentions for several staff members.
Location
10
Location is convenient, close to transportation and city sights despite some areas being scruffy.
Room Quality
9.8
Room comfort mentioned positively, but there were complaints about specific room assigned.
Amenities
10
Good amenities offered, although breakfast quality was noted as inconsistent.
Value for Money
10
Good value relative to comfort and service, not typically classed as a budget hotel.
Food and Beverage
8.8
Breakfast was considered below expectations, with limited options.
Overall Experience
10
Overall a very positive experience with intentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:59

Property Description

Convenient Location
Located just a minute’s walk from Aldgate East Tube Station, Hampton By Hilton London City is the perfect gateway to Brick Lane and the Whitechapel Art Gallery.

Modern Amenities
Enjoy air-conditioned rooms with a plasma TV, safe, and en suite bathroom. Stay connected with free Wi-Fi and indulge in 24-hour room service for ultimate convenience.

Dining Options
Start your day with a delicious Hot Buffet Breakfast or savor a selection of Pizzas and Sandwiches at the Hotel Restaurant. Explore nearby Spitalfields Market and its array of eateries just a short walk away.

Book now and be among the first guests to experience our welcoming hospitality starting May 2023.

Important information:

Guests must show a valid photo ID and credit card upon check-in. Guests using another person's credit card will be required to fill in a 3rd party payment form.

Please note that the hotel does not accept Diners Club.

Dinner is a set menu - 3 course meal (drinks not included).

A full English breakfast can be purchased at the property for an additional cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for £45 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9.8
Based on 6354 reviews
Cleanliness: 9.8
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 10
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 10
S
stephane • family_with_children • fr
9
2026-05-23 • via Nuitee
K
Karin • family_with_children • at
9
Alles bestens
Pros:

Lage war perfekt, sehr sauber und bequeme Betten
Das Frühstück war ok, leider gab es keine Brötchen oder Brot, sondern nur Toastbrot. Für wenige Tage aber durchaus zum Aushalten.

2026-05-23 • via Nuitee
M
Monoshri • solo_traveller • in
8
Pros:

Staff behavior
Breakfast
Clean

2026-05-23 • via Nuitee
A
Agnieszka • solo_traveller • pl
8
Pros:

Czysto, cicho, dobre spanie, wygodna łazienka

Cons:

Śniadania, brak produktów bezglutenowych, maly wybór, brak zwykłego pieczywa.

2026-05-23 • via Nuitee
E
Elisa • family_with_children • it
9
Pros:

Pulizia dell’hotel, gentilezza del personale

Cons:

Dovendo essere puntigliosi, la qualità del cibo a colazione, per esempio di uova e salsiccia, potrebbe essere migliorata, ma niente di cui lamentarsi

2026-05-22 • via Nuitee
E
Emilie • family_with_children • fr
9
Hôtel super
Pros:

Le métro était juste à côté, et tower bridge pas loin à pied. Le petit déjeuner était très bon.

Cons:

Rien

2026-05-22 • via Nuitee
N
Natasa • solo_traveller • rs
9
2026-05-21 • via Nuitee
A
Annabelle • family_with_children • de
8
Für uns als Familie richtig gut!
Pros:

Wir sind als Familie mit zwei Teenagern angereist und hatten insgesamt einen sehr schönen Aufenthalt. Das Zimmer war sauber, ruhig und großzügig geschnitten. Zum Aufladen von digitalen Geräten gab es sowohl deren gängigen Steckdosen als auch USB-Anschlüsse, so dass nicht unbedingt ein Adapter mitgenommen werden muss. Das Frühstück war ausreichend und hat für den Start in den Tag auf jeden Fall gepasst. Kaffee/Tee/Wasser/Saft/Obstsalat - alles da. Die Lage des Hotels ist hervorragend – ein idealer Ausgangspunkt für Sightseeing. Auch das Personal war durchweg freundlich.

Insgesamt würden wir das Hotel zu 100 % weiterempfehlen und jederzeit wieder buchen.

Cons:

Einziger kleiner Kritikpunkt ist das Frühstück: Bei einem Aufenthalt von fünf Tagen wird es etwas eintönig, da es kaum Abwechslung gibt. Die Auswahl ist recht einfach gehalten (z. B. Toastbrot als Grundlage für Aufschnitt (weiß/vollkorn, kleine Croissants und Schokobrötchen - kein Brot, keine Brötchen oder anderes Gebäck).

2026-05-20 • via Nuitee
E
Ewelina • family_with_children • pl
5
Nie polecam
Pros:

Czystość pokoju bez zarzutu.

Cons:

The room I received was completely different from the one in the photo. It was very small and, most importantly, had a window covered with plastic. There was also no way to open the window. I asked for a room change, but was told it wasn't possible. Being in such a small and constantly dark room was very unpleasant.
Pokój, który otrzymałam całkowicie różnił się od pokoju na zdjęciu. Był bardzo mały i przede wszystkim miał okno zaklejone folią. Nie było też możliwości otworzenia okna. Prosiłam o wymianę pokoju ale otrzymałam odpowiedź że to niemożliwe. Przebywanie w tak małym i ciągle ciemnym pokoju było bardzo nieprzyjemne.

2026-05-20 • via Nuitee
S
Sofie • family_with_children • se
9
Mycket fint rum med bra sängar för 4 personer. Hotellet ligger på en tyst gata.
Pros:

Bra, som förväntat. Det mesta fanns. Mycket trevlig personal vid frukosten som gärna hjälpte till eller bara frågade hur det var.

2026-05-20 • via Nuitee
L
Liliya • family_with_children • fr
7
Cons:

La salle du petit déjeuner est juste à côté de la réception qui perd tout son charme. De plus, petit déjeuner est médiocre, la qualité laisse à désirer

2026-05-20 • via Nuitee
A
Ambra • family_with_children • it
10
2026-05-20 • via Nuitee
G
Gonçalo • solo_traveller • pt
10
Pros:

De tudo

Cons:

De nada

2026-05-19 • via Nuitee
J
Jessica • family_with_children • it
7
2026-05-19 • via Nuitee
G
Giulia • family_with_children • it
9
Ottimo soggiorno, children friendly
Pros:

Personale super accogliente, camera spaziosa, silenziosa e pulita

2026-05-19 • via Nuitee
A
Ana • solo_traveller • es
8
2026-05-19 • via Nuitee
A
Anita • extended_group • at
7
2026-05-19 • via Nuitee
J
Jacek • couple • ie
10
Pros:

Breakfast was good. Location is very good. Comfortable stay in the room.

Cons:

Maybe just the frosted glass windows in the room with no view. Not really a problem.

2026-05-19 • via Nuitee
A
Ana • solo_traveller • es
8
2026-05-19 • via Nuitee
S
sally • couple • gb
8
We would very much book again but not include breakfast.
Pros:

Its location and the room. We stayed for four nights and the room was kept spotless and was available for our early arrival.
Staff were very friendly and keen to help.
We made use of the ‘keep luggage’ service which was very helpful and easy to use.

Cons:

We found the breakfast too noisy as it was very busy most of the time. The quality of the food meant we just had cereal. We were aware on booking that this was likely to happen.

2026-05-19 • via Nuitee