Hilton Garden Inn Houston Northwest

Hotels
•
Hilton Garden Inn
7.3 (230 reviews)
7979 Willow Chase Boulevard , Houston , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good service
Convenient location
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
6.13
Multiple instances of unclean rooms, hairs found in showers, and dirty curtains were noted.
Service
8.6
Friendly staff interactions were mentioned, but overall service was diminished by issues.
Location
8.64
Location was convenient for hospital visits, appreciated by guests.
Room Quality
5.59
Rooms had issues such as musty smells, not well cleaned, and poor plumbing.
Amenities
6.62
Lack of access to working amenities like the hot tub and pool was disappointing.
Value for Money
7.58
Guests felt the quality did not match the price paid, particularly compared to expectations from Hilton.
Food and Beverage
7.63
Satisfied with the restaurant staff; specific food quality wasn't discussed.
Overall Experience
7.6
Despite some positive aspects such as service and location, significant issues with cleanliness and room quality detracted overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 06:07

Property Description

Convenient Location
Located just 19 miles from downtown Houston, Hilton Garden Inn Houston Northwest offers easy access to city attractions while providing a peaceful retreat.

Modern Amenities
Guests can enjoy free Wi-Fi, cable TV with HBO, an outdoor pool, hot tub, 24-hour gym, and business center. The rooms are well-equipped with seating areas, desks, refrigerators, microwaves, coffee makers, and ironing facilities. Suites even come with comfortable sofa beds.

Dining and Entertainment
Indulge in delicious meals at the on-site restaurant, unwind at the bar, or grab snacks at the 24-hour market. With meeting rooms, laundry facilities, and proximity to Willowbrook Mall and various entertainment venues, this hotel caters to all your needs.

Book now for a delightful stay at Hilton Garden Inn Houston Northwest!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.3
Based on 230 reviews
Cleanliness: 6.13
Service: 8.6
Location: 8.64
Room Quality: 5.59
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 7.63
Overall Experience: 7.6
A
Alba • family_with_children • us
10
Pros:

Clean place the whole place smelled very pleasant.

Cons:

The only thing the whole floor we stayed on felt warm tried adjusting the temperature but it seemed to be controlled by the hotel and it would change on its own. It was a very warm night.

2026-04-06 • via Nuitee
N
NYDRBARBIE • solo_traveller • us
8
2026-04-01 • via Nuitee
A
altman • couple • us
10
Its was fun
Pros:

Everything

Cons:

Nothing

2026-03-19 • via Nuitee
R
Ronneshia • couple • us
10
2026-03-18 • via Nuitee
G
Grigsby • couple • us
10
2026-03-16 • via Nuitee
B
Brenda • solo_traveller • us
10
I’m very satisfied.
Pros:

Very pleasant stay and experience.

2026-01-27 • via Nuitee
M
Michelle • extended_group • us
10
2026-01-24 • via Nuitee
V
Victor • couple • us
9
Pros:

Estuvo excelente,buena calidad y atención.

Cons:

Creo que todo está bien

2026-01-19 • via Nuitee
L
Lorenzo • couple • us
7
Pros:

Clean room

Cons:

Cleaning lady knocking on the door trying to come in a hour before check out

2026-01-15 • via Nuitee
J
Jessica • couple • us
10
2025-12-27 • via Nuitee
J
Jessica • couple • us
10
2025-12-27 • via Nuitee
J
Jessica • couple • us
10
2025-11-25 • via Nuitee
J
Joshua • couple • us
7
2025-10-28 • via Nuitee
M
Michael • couple • us
2
We only stayed one night because of no hot water
Pros:

Location and people and breakfast

Cons:

No hot water in room so no shower and we had to leave before our second night there. And no one could tell us when the hot water would be back on

2025-10-20 • via Nuitee
M
Mariesha • couple • us
10
2025-10-19 • via Nuitee
P
Patricia • couple • us
1
Cons:

There was no hot water and pubic hairs (someone else’s) in my cold shower. It was disgusting

2025-10-17 • via Nuitee
W
Wendy • couple • us
10
2025-10-17 • via Nuitee
C
Carmen • couple • us
6
Cons:

Que no se podían tomar ahí directo lq habitación si no que se tenía que hacer en línea solamente

2025-10-13 • via Nuitee
S
Shawn • couple • us
1
Awful I had $18,000 worth of vandalism done to my Mercedes-Benz. They’re on the property with nothing done about it.
Pros:

Nothing

Cons:

No security

2025-10-07 • via Nuitee
A
Asia
4
Pros:

Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.

2025-10-06 • via Nuitee