Grand Mercure Kuala Lumpur Bukit Bintang

Hotels
•
Grand Mercure
8.4 (1706 reviews)
117 Jalan Pudu , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean
Good Location
Friendly Staff
Good Breakfast
Cons:
Renovations
Cleanliness Issues
Confusion with Amenities

Categories

Cleanliness
7.4
Some reviewers noted cleanliness issues, such as needing better maintenance in rooms and concerns about dustiness.
Service
9.4
Many guests praised the staff's friendliness and helpfulness.
Location
8.9
Location received praise for being convenient and easy to access nearby restaurants.
Room Quality
7.9
There were comments about mixed experiences with room quality due to renovations.
Amenities
7.9
Amenities like the breakfast buffet were noted positively but were impacted by renovations.
Value for Money
8.4
The pricing was considered decent compared to the room quality.
Food and Beverage
8.4
Breakfast was often mentioned positively, though some noted inconsistencies.
Overall Experience
8.9
Despite some issues, many guests noted they would return, indicating a generally positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:46

Property Description

Central Location
Strategically situated between Bukit Bintang and Chinatown.

Comfortable Rooms
Modern rooms with flat-screen TVs and stylish decor.

Convenience and Hospitality
Enjoy a range of amenities from dining options to a fitness centre.

To experience a perfect blend of convenience and comfort in Kuala Lumpur, book your stay at Swiss-Garden Hotel Bukit Bintang today.

Important information:

As part of our exciting rebranding journey to become Grand Mercure Kuala Lumpur Bukit Bintang by
Accor, renovation works are currently in progress and are expected to continue until 30th September
2025.

Temporary Arrangements:

1.Hotel Entrance
Guest access will be temporarily redirected to Swiss-Garden Hotel Temporary Lobby, located at the
back of the hotel building. Directional signage will be provided to guide all arrivals.

2. Reception
The Lobby (Reception) will be relocated to Casuarina, Level 1, Swiss-Garden Hotel Bukit Bintang.

3. Coffee House
The Coffee House will be relocated to Level 6, Swiss-Garden Residences (South Tower).
Operating Hours : 6:30 AM – 10:00 PM

4. Parking Information
Guests arriving by car are advised to park at Swiss-Garden Residences, located next to the temporary
lobby. Clear signage will be in place to assist you with directions to both the parking and the check-in
area.

Ongoing improvements include exterior wall repainting and the installation of architectural façade
lighting to enhance the hotel's appearance and ambiance. Kindly note that the swimming pool will be temporarily closed until further notice for upgrading works .

We are making every effort to minimize any inconvenience during this period. Your comfort remains
our top priority, and we truly appreciate your patience and understanding as we work to elevate your
future experience with us.

Thank you for your continued support during this exciting transformation. Should you require further
information, please do not hesitate to contact us.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: KUL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for MYR 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1706 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 8.9
K
Kasni • family_with_children • bn
8
2026-02-14 • via Nuitee
S
Steve Marsh • couple • gb
8
Pros:

Room size, location, staff, value for money

Cons:

WIFI could be better

2026-02-13 • via Nuitee
S
Shomatov • solo_traveller • my
10
2026-02-12 • via Nuitee
V
Vahagn • family_with_children • cn
5
not bad
Pros:

The location was decent.

Cons:

Unfortunately, the room was not cleaned properly. We placed used bottles on the floor so they could be taken away, but housekeeping only removed the hotel’s own bottles. Other empty bottles were left in the room and not cleared.
This level of cleaning does not feel very professional and was disappointing, especially as we were staying with a child and expected a higher standard of cleanliness.

2026-02-11 • via Nuitee
N
NICUSOR MARIUS • couple • ro
6
Pros:

AMABILITATEA PERSONALULUI

POZITIA HOTELULUI

Cons:

CURATENIA LASA DE DORIT

LIPSA DE ORGANIZARE

S-AU INTAMPLAT DE MAI MULTE ORI SA SUNAM SA NE ADUCA PROSOAPE

NU MERITA 5 STELE

2026-02-10 • via Nuitee
P
Pascal • couple • ch
9
Pros:

Personnel notamment SALLY, une perle pour tout le séjour

Chambre

Cons:

Minibar

2026-02-10 • via Nuitee
E
Esther • solo_traveller • ke
9
Would highly recommend!
Pros:

It was clean, staff were professional, the rooms were awesome and breakfast was so good!

Cons:

Can’t think of anything!

2026-02-09 • via Nuitee
R
Rabica • couple • bn
9
Pros:

Breakfast was so good.. Everything was nice..

Cons:

You need to go up by stairs to reach the hotel lobby if u park ur car at hotel parking area. Unless u dropoff ur luggage bag first at the lobby..

2026-01-21 • via Nuitee
A
ANGÈLE • couple • fr
10
2026-01-20 • via Nuitee
S
Seng Yan • couple • sg
6
2026-01-19 • via Nuitee
N
Nuriddin • extended_group • uz
10
2026-01-18 • via Nuitee
A
Asma • couple • au
5
Pros:

Great breakfast .

Cons:

Rooms need proper deep cleaning 🧼 and the smell of rooms need to be looked into as a chemical odor is quite strong

2026-01-18 • via Nuitee
E
Ermawati • family_with_children • my
10
2026-01-11 • via Nuitee
J
James • solo_traveller • au
8
Comfortable. Good location. Happy.
Pros:

Good hotel.

Cons:

Gym was average. Pool area small. Still very good though.

2026-01-09 • via Nuitee
S
Shahriar • family_with_children • bd
10
2026-01-08 • via Nuitee
D
Deenmahomed • family_with_children • mu
10
Pros:

Recently renovated.. Great choice of food at breakfast..Room was clean and comfy..

2026-01-08 • via Nuitee
N
NICUSOR MARIUS • family_with_children • ro
5
frumos
Pros:

pozitia hotelului
ambilitatea personalului

Cons:

cu multa indulgenta si respect fata de personal , pot spune ca hotelul abia se apropie de 4 stele

2026-01-08 • via Nuitee
E
Ermawati • couple • my
10
2026-01-08 • via Nuitee
A
ANGÈLE • couple • fr
10
2026-01-07 • via Nuitee
A
Ammaarah • extended_group • gb
10
Loved this hotel, no negatives!
Pros:

I loved my room, it was spacious, has a space to work, a sofa, iron & ironing board which is a must for me. The breakfast had a great variety to accommodate everyone and the staff were always hospitable! Great location, walking distance to central area but away from the busy crowds. Convenience shops nearby. Great pool & gym which were both quiet.

Cons:

N/A

2026-01-07 • via Nuitee