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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Car hire
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Wheelchair accessible
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Fence around pool
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Access to nearby outdoor pool
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Swimming nearby
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Bicycle-friendly property
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Modern Comforts and Convenient Amenities
This Winston-Salem hotel offers a perfect blend of modern comforts and convenient amenities. Each room at the Fairfield Inn & Suites by Marriott Winston Salem/Hanes is equipped with a refrigerator, free WiFi, and cable TV with HBO. Guests can enjoy a refreshing dip in the outdoor pool or stay active at the fitness center. The on-site business center and laundry facilities add to the convenience of your stay.
Prime Location
Conveniently located just 9 km from Winston-Salem city center, this hotel provides easy access to popular attractions such as Old Salem Museums & Gardens and the Reynolda House Museum of American Art, both just 8 km away.
Book Your Stay Today
Experience comfort, convenience, and a prime location at Fairfield Inn & Suites Winston-Salem Hanes Mall. Book your stay now for a memorable visit.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that there is a per stay pet fee charged for pet-friendly rooms. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Mon, May 25, 2026
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
Wired internet is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Very Clean
Parking spaces were small
This is actually the first negative review I’ve ever posted, and notably our first bad experience at a Marriott-owned hotel. We have consistently had positive stays in the past, which is why this was especially disappointing. However, after being disregarded in person, over the phone, and now by email, I feel it’s important to share this experience.
We booked a room for five people based on the listing, but it only had two beds and no additional sleeping arrangements. When we raised this immediately upon entering the room, management’s response was dismissive and essentially shifted the responsibility back to us for booking the room, rather than addressing the issue.
Beyond that, the room was not properly cleaned (wrappers on the floor), and there were only enough towels for three guests. We brought these concerns up right away and followed up by phone, but nothing was done to resolve them.
The most disappointing part was not just the room—it was the lack of accountability and how our concerns were handled at every step.
As a frequent Marriott guest, I hope this feedback is taken seriously and leads to better communication and guest service moving forward.
The breakfast was good. The variety of food was sufficient. What I selected (eggs and oatmeal) was enjoyable. The server was very attentive to the patrons and the appearance of everything.
The only thing I don't like about the room is the smoke detector's flashing light. Why is that necessary? Some of the lights are so bright, they make getting to sleep difficult.
Breakfast was poor
Couldn't close curtains, light shining in window all night, breakfast was a quiche egg in cellophane.
Reme, the manager, is one of the best hotel managers I have ever experienced. Nothing was too much trouble
Offered help with multiple questions
Personable!!
Will be sure to come back again and again.
Don Klaiber
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Full breakfast was good - kept stocked and everything was orderly and clean.
Pool was not open
Chris at the front desk is amazing. I love staying here!
Clean
Clean, pleasant facility. Nice breakfast area. The personnel were fabulous. Great experience. Would definitely recommend
Amazing stay.
Immaculately clean hotel, good complimentary breakfast, attentive to any needs we had and centrally located. One of the best Fairfield’s I have ever stayed at.
Clean enough, comfortable environment, friendly and professional staffs
Couple ants are actively working in the room
I had a week long stay for a work trip the staff was excellent and rooms were very clean. Breakfast was delicious. Would highly recommend.
We had a great stay while visiting the area for a football game. The staff at check in were pleasant. Our room upgrade based on our Bonvoy status exceeded expectations with a fridge and microwave in the room. Overall a great experience.
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