Quality Inn Branson - Hwy 76 Central

Tv did not work and the outside could have been a little more cleaner, there was trash all around the elevator

The first room they put us in 1208 smelled like cigarettes.
The second room they put us in 1125. We couldn’t get into it because the battery on the door was dead.
The third room they moved us to was 1121 and the air conditioner had fallen apart and wouldn’t even turn on. The room smelled like dog pee ready bad. (Took pic)
The fourth room they put us in was 2214 and there was blood on the floor by the bed. (Took pic)
The parking lot smells like a weed farm, and the person next door is probably the one smoking.
Hot tub at the pool is permanently closed.
The waterfall was so gross and moldy. (Took pic)
Had carpet beetles. (Took video)
There was no hot breakfast either day and when we asked the first day, they said it was off-season, the second day they said they were going to make more but never did.
When I talked to the GM when we checked out, she said she would have it all fixed and this was unacceptable. That’s it, no I’m sorry, no discount, no nothing. And then they charged me a $4 hotel service fee for use of the parking lot (I did not have a car there) and cleaning (this place was so gross, did I mention blood on the floor).

Pool was too cold

No ice machine and we paid 10 dollars a day extra which wasn't for our room to be cleaned and they only made the bed but didnt vacuum at all.

Bed bugs. Rude staff. Tv didn’t work. Shower was broke. No vending machines was working

Asked for room close to the pool. Our room was forth for the pool. Was not told where it was
Not enough towels for 3 people. Staff knocking on door before ck out time.

The pool was freezing for being an indoor pool… the hot tub is permanently closed and that was a selling point. The housekeeping staff banged on the door so loud it terrified our kids

Our room floor had a lot of stains, we could hear the neighbors from every side, there were a lot of cops and fire trucks in and out throughout our stay and we were double charged. When we brought up that we were double charged the manager told us she could not see what happened. She said to call our bank because there was nothing on her end that said they double charged us.

The bed in my room was lumpy and seem to sag in certain places so you felt like you wanted to roll to the middle.
We had a pet and so paid the pet fee… When we decided to stay a second day, we had to pay the fee again. Most motels only charge for the first day and that’s all for the entire stay.

Hot Tub was permanently closed (though it was listed as a feature on Booking.com and was a big reason why I chose the property) - the staff refused to let me cancel since I did not give them "enough" advance notice. We also found a roach in the room, they had buckets outside of each room for cigarette butts which were disgusting, the staff misfiled my reservation and took forever to find it and the room had one roll of toilet paper that was down to a fourth of a roll when we arrived They also kept asking whether I had any pets with me which I told them repeatedly I did not - yet they charged me the Pet Deposit Fee.

The pool was not as pictured (the picture of the pool was one of the reasons I booked) and the water was salty. The hot tub was down. Had to go to a whole different building for ice. Tvs could be a little bigger but that's just my opinion.