Quality Inn Moses Lake

Hotels
•
Choice Hotels International
5.8 (168 reviews)
449 Melva Lane, I-90 & Exit 176, Moses Lake, Washington, 98837 , Moses Lake , US
+1 509-350-2013

listing image 1
Show all photos

Facilities

Golfing nearby
Free breakfast
Safe-deposit box at front desk
Grocery/convenience store
Wheelchair accessible parking
Braille or raised signage
RV, bus, truck parking
Free self parking
Pool sun loungers
Free RV, bus, truck parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Some clean rooms reported
Pool praised by at least one guest
Convenient location (close to I-90 / the Gorge)
Safe parking reported by some guests
Cons:
Widespread cleanliness issues (dirty sheets, moldy smell, stained items)
Property and rooms are run-down (peeling walls, scuffed furniture, broken fixtures)
Breakfast often poor or not refilled
Missing or broken in-room amenities (hair dryer, fridge dial, safe, dispensers)
Noise and occasional safety concerns (road noise, exterior doors not locking)

Categories

Cleanliness
2.8
Multiple reviews report dirty sheets, stained washcloths, moldy smell, filthy upholstery and general unclean rooms—cleanliness is a major negative.
Service
10
Numerous comments praise staff as wonderful, friendly, helpful and attentive (including manager named Joann); staff consistently described positively despite property issues.
Location
9.1
Several guests note convenience (close to I-90, near the Gorge) and feeling safe leaving cars in the lot, though a few mention road noise and isolated safety incidents.
Room Quality
3.5
Rooms and building described as old and run-down: cracked/peeling walls, scuffed furniture, broken window, loud/old AC, lumpy beds and other wear-and-tear issues.
Amenities
5.2
Mixed: pool praised by one guest, but missing or broken items reported (no hair dryer in room, no dispensers initially, broken fridge dial, non-working safes/exterior door locks).
Value for Money
4.5
Multiple guests feel the rooms do not match the price (compared unfavorably to cheaper options across the street) and cite neglected upkeep.
Food and Beverage
4.8
Breakfast described as poor or mediocre and often not refilled by several guests; a small number reported acceptable breakfast offerings.
Overall Experience
6.5
Mixed overall: outstanding staff and isolated positives (pool, some clean rooms) are outweighed by pervasive cleanliness and property condition problems, yielding a below-average overall stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Indulge in Relaxation in the Indoor Pool

Make the most of your stay at Quality Inn and take a dip in the inviting indoor pool. Whether unwinding after a long day of sightseeing or starting your morning with a refreshing swim, the pool offers a perfect retreat for guests of all ages.

Convenient Amenities for a Comfortable Stay

Enjoy complimentary wireless internet access throughout the property, allowing you to stay connected with ease. Additionally, take advantage of the picnic area, barbecue grills, and vending machine for added convenience during your visit.

Start Your Day Right with a Complimentary Breakfast

Begin your morning with a delicious start by indulging in the complimentary continental breakfast served at the hotel. Fuel up for the day ahead with a variety of breakfast options to suit every taste.

Embark on a delightful stay at Quality Inn in Moses Lake, just minutes away from key attractions and offering a range of amenities for a pleasant and memorable experience. Book your stay now for a relaxing getaway!

Important information:

  • Pool access available from 8 AM to 10 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MWH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.8
Based on 168 reviews
Cleanliness: 2.8
Service: 10
Location: 9.1
Room Quality: 3.5
Amenities: 5.2
Value for Money: 4.5
Food and Beverage: 4.8
Overall Experience: 6.5
B
Brent • family
2
Pros:

Bed wasn’t even clean when I got there from previous guest

2025-10-12 • via Nuitee
E
Eric • family
10
Pros:

Clean and quiet

2025-10-07 • via Nuitee
M
Maria • family
2
Pros:

Really, Ugly, place Never Stay, There Never, The Room Smell, So Bad

2025-10-01 • via Nuitee
J
Joey
6
Pros:

Everything was nice and proper

2025-09-30 • via Nuitee
Y
Yuliya • friends
2
Pros:

Guys you need more pay attention for your cleaning services, this place terrible has service
Thank you

2025-09-29 • via Nuitee
S
Shelley
4
Staff is Great…Property, not so much!
Pros:

The staff were wonderful and they all seem to be proud to work there. Everyone wanted to add to our stay. That being said, the property is in very poor condition. The rooms are clean but the walls are cracked and peeling, the furniture is badly scuffed. Our room did not have a hair dryer and staff was not able to supply one (although they offered to allow us to use another room to dry our hair…certainly inconvenient the gesture was nice). After purchasing our own hair dryer, there was no shampoo or conditioner dispensers or small bottles. Housekeeping was kind enough to provide some finally.

2025-09-28 • via Nuitee
R
Racheal
6
Pros:

Staff were friendly, knowledgeable, and very helpful. You can tell the building and rooms were old which makes it challenging to keep a clean appearance. I felt safe in my room and safe leaving my car in the parking lot.

2025-09-27 • via Nuitee
J
Jubin
4
Pros:

Building needs a remodeling

2025-09-24 • via Nuitee
D
Davin
6
Pros:

I booked Quality inn instead of the cheaper places for one night as we were only in town to purchase something and then leave ....their brand usually has good QUALITY....not here...the breakfast was poor tasting...the bed..I was fine but the rooms need w major update.....not my type of workmanship...the staff was fine.vert friendly...for a 120 per night the room was like the 70 per night across the street

2025-09-22 • via Nuitee
R
Robert
4
Definity not a "Quality" Inn
Pros:

The window had a large crack in it. The upholstered chair and stool were so incredibly dirty that we absolutely could not use them. The refrigerator dial was broken and it froze our drinks so that they exploded when opened.

2025-09-20 • via Nuitee
B
brittany
10
Pros:

Pool was great room was good.

2025-09-10 • via Nuitee
J
Jesse • partner
4
Pros:

Staff was very friendly including the manager Joann, but the room wasn’t clean and smelled like mold. Bad! Breakfast food was mediocre and not refilled.

2025-09-06 • via Nuitee
V
Verna
6
Pros:

We just needed a place to sleep after a show at the Gorge. Pros: clean, easy check in, friendly staff, bed was okay. Cons: one very beat up night stand (it was bad) stained wash cloth, rusty bathroom fixtures, pretty old and worn out hotel. Owner is being neglectful.

2025-08-31 • via Nuitee
D
Dorothy • family_with_children
6
Pros:

property is very run down

2025-08-29 • via Nuitee
M
maria • family_with_children
2
Pros:

It was very dirty. The sheets were dirty and bad area

2025-08-21 • via Nuitee
J
Joseph
8
Pros:

Great staff. Very nice and clean rooms

2025-08-07 • via Nuitee
K
Kate
10
Pros:

Good breakfast

2025-08-06 • via Nuitee
K
Kerry
2
Pros:

I had to step over people sleeping in front of my door the

2025-07-31 • via Nuitee
B
Byron • family
8
Pros:

Close to I-90

2025-07-31 • via Nuitee
R
Rebecca
2
Run, don't do it.
Pros:

I will never stay here again. I got zero sleep and the room was disgusting. They tried to say it was clean but absolutely not. Room didn't even have towels. Oh and the safe you are supposed to leave your values in was non existent in my room. Why they even have this room in rotation I don't know.

2025-07-25 • via Nuitee