Hotel PortoBay Santa Maria

Hotels
•
Porto Bay Hotels & Resorts
9.2 (797 reviews)
Avenida do Mar e das Comunidades, Madeirenses 50, Funchal, 9060-190 , Funchal , PT
351-29-1206700

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Facilities

Free breakfast
Fitness facilities
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Helpful staff
Cons:
Inconsistent service
Food temperature issues

Categories

Cleanliness
9.31
Spotlessly clean, as mentioned in multiple reviews.
Service
9.08
Mixed reviews regarding service, but overall helpful staff noted.
Location
9.82
Excellent location with convenience as highlighted in numerous reviews.
Room Quality
9.27
Rooms were described as comfy and nice.
Amenities
9.3
Great facilities mentioned, with no issues reported.
Value for Money
8.76
Standard quality for this hotel tier.
Food and Beverage
8.81
Some mentions of food temperature issues; overall decent.
Overall Experience
9.28
Overall very positive experiences shared by the guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:22

Property Description

Discover a slice of paradise at Hotel PortoBay Santa Maria, nestled in the vibrant heart of Funchal.

Relaxation and Rejuvenation
Indulge in tranquil onsite massages and rejuvenating facials, or unwind in our outdoor and indoor pools. Our sauna is the perfect escape to soothe your soul.

Culinary Delights
Savor delicious meals at our on-site restaurant, Arsenal, or enjoy room service during limited hours. Join us at one of our two bars/lounges for refreshing drinks, while a complimentary buffet breakfast awaits you each morning.

Convenience and Comfort
Our eco-certified hotel features 146 guestrooms equipped with Smart TVs and complimentary Wi-Fi. Enjoy added amenities like dry cleaning, a 24-hour front desk, and a roundtrip airport shuttle service for your convenience.

Your unforgettable stay in Funchal awaits—come book your getaway today!

Important information:

  • Guests under 16 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 797 reviews
Cleanliness: 9.31
Service: 9.08
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
H
Helmut • couple • at
8
Pros:

Die Lage ist optimal, sehr freundliches Personal.
Frühstück ist mangelhaft - einfallslos und immer gleich. Dosenfrüchte, Stangenkäse und billigster Toastschinken sollte es bei einem Haus dieser Klasse nicht geben. Die Wellnessanlage im Keller haben wir nicht benützt da sie uns trotz Schlechtwetter nicht angesprochen hat..

2026-03-26 • via Nuitee
J
Jutta • extended_group • de
9
2026-03-24 • via Nuitee
K
Kenneth • couple • gb
9
2026-03-19 • via Nuitee
G
Gernot • couple • at
10
Best hotel in Madeira
Pros:

Best choice of hotel with respect to location. The old town is a few steps away with plenty of restaurants. Rooms are very comfortable with a balcony and sea view.
The room had even a small nook for making tea and coffee with a coffee maker and even included a small cooking top with cutlery for preparing basic meals. Staff were pleasant and made you feel at home. Good shuttle service to the airport.

Cons:

The restaurant was a disappointment. We only went one time for a seafood night. Two seafood dishes to choose from with dry fish nuggets and tasteless sauce. Would recommend to eat at some of the restaurants nearby instead. We enjoyed exquisite sea food at the Marisqueria restaurant only a few steps from the hotel.

2026-03-16 • via Nuitee
R
ROSELINE • solo_traveller • fr
9
un plaisir
Pros:

- l'emplacement parfait, on est au centre ville en 5 minutes
- la qualité des équipements
- l'accueil et la gentillesse du personne
- l'effort pour nous satisfaire à tout instant

Cons:

rien

2026-03-15 • via Nuitee
H
Hugo • solo_traveller • pt
6
Pros:

Localização

Cons:

Hotel bastante desactualizado

2026-03-14 • via Nuitee
D
David • couple • gb
9
Pros:

Position
Excellent food
Good service

Cons:

Drinks prices
Ground floor room

2026-03-07 • via Nuitee
M
May • couple • gb
9
Lovely hotel, friendly staff.
Pros:

Great location, nice rooms, food was delicious and varied.

Cons:

Too much maintenance going on throughout a four week stay.

2026-03-06 • via Nuitee
M
Manfred • couple • gb
7
Beautiful appointed Hotel, TV WORST experience
Pros:

Friendly Staff

Cons:

TV very poor, no English Channels
Overall the worst we ever experienced
Will stop us from going again Beautiful

2026-02-27 • via Nuitee
J
jane • couple • gb
10
2026-02-25 • via Nuitee
R
Rimvydas • couple • lt
10
Perfect.
Pros:

Perfect location. Thank you for the wonderfull staying.

2026-02-22 • via Nuitee
P
Peter • couple • de
10
2026-02-22 • via Nuitee
E
Eva • couple • es
8
Pros:

La ubicación y el personal muy amable. Muy limpio.

Cons:

Faltaba animación. Falta luz en la habitación .

2026-02-13 • via Nuitee
J
Jørgen • couple • dk
9
Pros:

Personalet var imødekommende og professionelle. Beliggenheden må være blandt de allerbedste hoteller i Funchal. Senge var virkelig gode og der var fred og ro om natten.

2026-01-31 • via Nuitee
A
Allison • extended_group • gb
9
2026-01-31 • via Nuitee
G
Gert • couple • ch
8
Ruhiges Stadthotel direkt am Meer
Pros:

Zentrale und ruhige Lage in der Stadt und am Meer, Busbahnhof und Seilbahn in Gehdistanz, grosszügige Zimmer, sehr gutes Frühstück, Poolanlage gemütlich.

2026-01-31 • via Nuitee
V
Verena • couple • ch
8
Es hat uns sehr gut gefallen und wir werden wieder kommen.
Pros:

Die sehr zentrale Lage am Meer mit der Möglichkeit, flach zu spazieren. Die Möglichkeit, in den nahegelegenen Restaurant zu essen und Einkäufe zu machen.

2026-01-28 • via Nuitee
S
Sara-Mia • couple • at
9
Sehr zufrieden, gerne wieder
Pros:

Die Lage, super Betten, nettes Personal, sehr sauber, pool

Cons:

Frühstück wird ein wenig eintönig und ist nicht vom besten Qualität

2026-01-27 • via Nuitee
B
Bryan • couple • gb
9
Loved it. Everything, including the weather, met, or exceeded, our expectations. Thank you.
Pros:

Prime location, lovely staff - very accommodating and every facility you could wish for in the room.

Cons:

Being extremely picky and understanding that it is very difficult to please everyone, but the evening entertainment could be better.

2026-01-27 • via Nuitee
M
Mihaela • couple • de
9
Pros:

Lage sehr gut.

Cons:

Der Kaffee ist schrecklich. Eine gute Kaffeemaschine wäre gut.

2026-01-26 • via Nuitee