Hotel PortoBay Santa Maria

Hotels
•
Porto Bay Hotels & Resorts
9.2 (797 reviews)
Avenida do Mar e das Comunidades, Madeirenses 50, Funchal, 9060-190 , Funchal , PT
351-29-1206700

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Facilities

Free breakfast
Fitness facilities
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Helpful staff
Cons:
Inconsistent service
Food temperature issues

Categories

Cleanliness
9.31
Spotlessly clean, as mentioned in multiple reviews.
Service
9.08
Mixed reviews regarding service, but overall helpful staff noted.
Location
9.82
Excellent location with convenience as highlighted in numerous reviews.
Room Quality
9.27
Rooms were described as comfy and nice.
Amenities
9.3
Great facilities mentioned, with no issues reported.
Value for Money
8.76
Standard quality for this hotel tier.
Food and Beverage
8.81
Some mentions of food temperature issues; overall decent.
Overall Experience
9.28
Overall very positive experiences shared by the guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:22

Property Description

Discover a slice of paradise at Hotel PortoBay Santa Maria, nestled in the vibrant heart of Funchal.

Relaxation and Rejuvenation
Indulge in tranquil onsite massages and rejuvenating facials, or unwind in our outdoor and indoor pools. Our sauna is the perfect escape to soothe your soul.

Culinary Delights
Savor delicious meals at our on-site restaurant, Arsenal, or enjoy room service during limited hours. Join us at one of our two bars/lounges for refreshing drinks, while a complimentary buffet breakfast awaits you each morning.

Convenience and Comfort
Our eco-certified hotel features 146 guestrooms equipped with Smart TVs and complimentary Wi-Fi. Enjoy added amenities like dry cleaning, a 24-hour front desk, and a roundtrip airport shuttle service for your convenience.

Your unforgettable stay in Funchal awaits—come book your getaway today!

Important information:

  • Guests under 16 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 797 reviews
Cleanliness: 9.31
Service: 9.08
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
E
Eva • couple • es
8
Pros:

La ubicación y el personal muy amable. Muy limpio.

Cons:

Faltaba animación. Falta luz en la habitación .

2026-02-13 • via Nuitee
G
Gert • couple • ch
8
Ruhiges Stadthotel direkt am Meer
Pros:

Zentrale und ruhige Lage in der Stadt und am Meer, Busbahnhof und Seilbahn in Gehdistanz, grosszügige Zimmer, sehr gutes Frühstück, Poolanlage gemütlich.

2026-01-31 • via Nuitee
J
Jørgen • couple • dk
9
Pros:

Personalet var imødekommende og professionelle. Beliggenheden må være blandt de allerbedste hoteller i Funchal. Senge var virkelig gode og der var fred og ro om natten.

2026-01-31 • via Nuitee
A
Allison • extended_group • gb
9
2026-01-31 • via Nuitee
V
Verena • couple • ch
8
Es hat uns sehr gut gefallen und wir werden wieder kommen.
Pros:

Die sehr zentrale Lage am Meer mit der Möglichkeit, flach zu spazieren. Die Möglichkeit, in den nahegelegenen Restaurant zu essen und Einkäufe zu machen.

2026-01-28 • via Nuitee
S
Sara-Mia • couple • at
9
Sehr zufrieden, gerne wieder
Pros:

Die Lage, super Betten, nettes Personal, sehr sauber, pool

Cons:

Frühstück wird ein wenig eintönig und ist nicht vom besten Qualität

2026-01-27 • via Nuitee
B
Bryan • couple • gb
9
Loved it. Everything, including the weather, met, or exceeded, our expectations. Thank you.
Pros:

Prime location, lovely staff - very accommodating and every facility you could wish for in the room.

Cons:

Being extremely picky and understanding that it is very difficult to please everyone, but the evening entertainment could be better.

2026-01-27 • via Nuitee
M
Mihaela • couple • de
9
Pros:

Lage sehr gut.

Cons:

Der Kaffee ist schrecklich. Eine gute Kaffeemaschine wäre gut.

2026-01-26 • via Nuitee
A
Aidan • solo_traveller • ie
7
My stay was fine . Nothing particularly wrong with anything.
Pros:

The location was very good . Just far enough way from Funcahl centre but a very quick walk from everything you would want to do. Restaurants close by .

Cons:

I went over Christmas. The age profile of the guests was very high. The bed was 2 singles pushed togther which I never like. The pool is small but good enough. The breakfast is ok. Varied not spectaular.

2026-01-25 • via Nuitee
P
Patricia • extended_group • gb
10
Excellent
Pros:

Great breakfast and location

Cons:

Nothing

2026-01-24 • via Nuitee
B
Bärbel • couple • de
9
Beste Lage in Funchal
Pros:

Tolle Lage, entspannte Atmosphäre sehr guter Service
Das Frühstück ein Genuss, da man kein Gedränge am Buffet hat und das Personal äußerst
aufmerksam ist.

Cons:

Es gibt nichts zu bemängeln

2026-01-20 • via Nuitee
B
BOGUSLAWA • couple • gb
9
very good holiday
Pros:

very good location

Cons:

all good

2026-01-20 • via Nuitee
J
Jacques • couple • be
10
Un très bon hôtel à Funchal. Localisation magnifique et petit déjeuner super
Pros:

Établissement classe super bien situé avec personnel top

Cons:

Rien

2026-01-19 • via Nuitee
S
Stephen • couple • gb
10
2026-01-19 • via Nuitee
R
Ruth • family_with_children • pt
10
Bare helt topp alt.
Pros:

Veldig bra.

Cons:

Ingenting.

2026-01-19 • via Nuitee
T
Tal • couple • il
8
Outdated hotel in a central location
Pros:

Location is great and very clean.

Cons:

Outdated.
Not a very good quality of food at breakfast.

2026-01-12 • via Nuitee
J
Jürgen • solo_traveller • de
10
Bin immer gerne in diesem Hotel
Pros:

Sehr schöne Anlage direkt am Meer

Cons:

Frühstück war reichhaltig, aber kaum abwechsungsreich, täglich das selbe Angebot

2026-01-11 • via Nuitee
K
Kate • couple • gb
10
Pros:

Lovely indoor pool facility. Spa reception was not manned, so a bit confused about towels etc. reception explained take blue towels and robes from room, could be a bit clearer, but not a problem. Lovely massage and pool/jacuzzi. Great service throughout the hotel and reception staff particularly great. Great location to old town and fort. Bed/pillows, linen all lovely. Loved the hob and ability to self cater with cutlery and plates, pans etc

2026-01-10 • via Nuitee
B
BabsP • couple • de
10
Perfektes Stadthotel
Pros:

Sehr gute Lage an der Promenade, direkt an der Altstadt und dem Fort San Tiago gelegen, wo man auch im Meer baden kann. Das Hotel ist gepflegt, das Frühstück kann im Restaurant oder auf der Terrasse eingenommen werden und ist reichhaltig. Es gibt ein Gym, Sauna, großes Hallenbad, Whirlpool... Das Personal ist freundlich und zuvorkommend.
Die Dachterrasse konnten wir leider nicht nutzen (Unwetter), aber der Blick auf Hafen und Stadt schien sehr schön zu sein.
Die Tiefgarage ist kostenpflichtig.

Cons:

---

2026-01-10 • via Nuitee
L
Lawrence • couple • ca
10
Great resort hotel, best location and amazing staff.
Pros:

Hotel is right on the waterfront and public promenade. Located adjacent to Old Town Funchal with delicious restaurants and unique shops. Fabulous people and felt safe walking in the city. The hotel is very high quality with amazing staff, delicious buffets and nightly music. Would return to this place.

2026-01-09 • via Nuitee