Hotel PortoBay Santa Maria

Hotels
•
Porto Bay Hotels & Resorts
9.2 (797 reviews)
Avenida do Mar e das Comunidades, Madeirenses 50, Funchal, 9060-190 , Funchal , PT
351-29-1206700

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Facilities

Free breakfast
Fitness facilities
Comprehensive recycling policy
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Helpful staff
Cons:
Inconsistent service
Food temperature issues

Categories

Cleanliness
9.31
Spotlessly clean, as mentioned in multiple reviews.
Service
9.08
Mixed reviews regarding service, but overall helpful staff noted.
Location
9.82
Excellent location with convenience as highlighted in numerous reviews.
Room Quality
9.27
Rooms were described as comfy and nice.
Amenities
9.3
Great facilities mentioned, with no issues reported.
Value for Money
8.76
Standard quality for this hotel tier.
Food and Beverage
8.81
Some mentions of food temperature issues; overall decent.
Overall Experience
9.28
Overall very positive experiences shared by the guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:22

Property Description

Discover a slice of paradise at Hotel PortoBay Santa Maria, nestled in the vibrant heart of Funchal.

Relaxation and Rejuvenation
Indulge in tranquil onsite massages and rejuvenating facials, or unwind in our outdoor and indoor pools. Our sauna is the perfect escape to soothe your soul.

Culinary Delights
Savor delicious meals at our on-site restaurant, Arsenal, or enjoy room service during limited hours. Join us at one of our two bars/lounges for refreshing drinks, while a complimentary buffet breakfast awaits you each morning.

Convenience and Comfort
Our eco-certified hotel features 146 guestrooms equipped with Smart TVs and complimentary Wi-Fi. Enjoy added amenities like dry cleaning, a 24-hour front desk, and a roundtrip airport shuttle service for your convenience.

Your unforgettable stay in Funchal awaits—come book your getaway today!

Important information:

  • Guests under 16 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 797 reviews
Cleanliness: 9.31
Service: 9.08
Location: 9.82
Room Quality: 9.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 8.81
Overall Experience: 9.28
C
Christiane • solo_traveller • be
10
2026-05-22 • via Nuitee
B
Beate • solo_traveller • de
9
Pros:

Das Hotel hat eine sehr gute Lage. Vorne raus ist man gleich am Wasser und hinten raus gleich in der Altstadt. Trotzdem ist es ruhig gelegen.

2026-05-14 • via Nuitee
K
Krzysiek • family_with_children • pl
9
2026-05-10 • via Nuitee
V
ViorelMC • family_with_children • ro
10
Pros:

Choosing this hotel turned out to be a very inspired decision. The rooms were very good, the bathroom was spacious, everything was clean, and the breakfast was diverse. It is also very close to the old town and the port.
The staff were amazing and helped us when our flight was canceled by quickly arranging a room where we could stay. Fortunately, we found another flight on the same day, and the fact that they did not charge us was an extraordinary gesture of empathy.

2026-05-07 • via Nuitee
J
Jean-Luc • family_with_children • fr
9
Hotel très bien situé, tout en étant au calme , nous sommes très content de notre séjour.
Pros:

Hotel très bien situé , tout en étant au calme
Parking dans la résidence
Restaurant de l'hotel très bien
Propreté parfaite.
Le Jacuzzi du Roof Top au Top !
A 1 minutes des rues touristiques avec petit restau !

Cons:

Piscine moyenne

2026-05-06 • via Nuitee
J
Jean-Luc • family_with_children • fr
9
Hôtel très propre, très bien situé tout en étant au calme, nous sommes très content de notre séjour.
Pros:

Emplacement de l'hôtel parfait
Dispose d'un garage souterrain dans la résidence
Le restaurant de l'hotel est très bien
A 1 minute à pied des rues touristiques, très proche de petits restau !
Jackuzzi du Roof top au top !

Cons:

Piscine moyenne

2026-05-06 • via Nuitee
D
Diamantino • couple • pt
10
Pros:

Chef Antonio service is excellent. We had 2 meals in the restaurant and were top of the shelf!

2026-05-03 • via Nuitee
Y
Yahtzee22 • solo_traveller • nl
10
Pros:

Mooi hotel met goede faciliteiten op een geweldige locatie (in het oude centrum, praktisch naast de kabelbaan)

Cons:

Niets

2026-04-30 • via Nuitee
• couple • us
10
2026-04-30 • via Nuitee
S
Syse • extended_group • no
10
Behagelig sted som jeg anbefaler.
Pros:

Rolig, god mat og god service. Fin beliggenhet med utsikt til Atlanterhavet.

2026-04-26 • via Nuitee
D
Dirk • couple • be
8
Pros:

De ligging

Cons:

Geen bediening meer buiten na 18h

2026-04-26 • via Nuitee
M
Marianna • couple • hu
9
2026-04-24 • via Nuitee
M
Miguel Ángel • family_with_children • es
10
Sorpresa muy positiva
Pros:

Me ha parecido genial, buenas instalaciones, y todas disponibles. Bufet de desayuno estupendo, parking y todas las facilidades por parte del personal.

Cons:

Todo perfecto, ellos no pueden mejorar el tiempo, que no tuvimos mucha suerte.

2026-04-14 • via Nuitee
P
Pawlikowska • couple • pl
9
2026-04-13 • via Nuitee
E
Elad • solo_traveller • il
8
2026-04-12 • via Nuitee
A
Andrea • solo_traveller • hu
10
2026-04-10 • via Nuitee
S
Sophie • solo_traveller • ch
8
2026-04-09 • via Nuitee
S
Skogberg • couple • fi
9
Kaikki toimi ja palvelu oli erinomaista.
Pros:

Rauhallinen tunnelma. Allasalueen kahvila/ravintola oli hyvä ja palvelu erinomaista. Iltaravintolassa oli joka ilta live musiikkia ja esiintyjät olivat hyviä.

Cons:

Välillä viemärin tuoksu huoneistossa.

2026-04-07 • via Nuitee
B
Baiba • couple • lv
9
2026-04-05 • via Nuitee
J
Justyna • couple • pl
10
2026-04-03 • via Nuitee