Comfort Suites McKinney-Allen

Hotels
•
Comfort Suites
6.8 (224 reviews)
1590 North Central Expressway , McKinney , US
+1 469-452-2804

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location
Clean and comfortable rooms (reported by several guests)
Breakfast good every morning
Easy accessible parking
Cons:
Stained/very dirty carpets (room and hallways)
Bathtub and some rooms reported dirty/gross
Sofa bed missing linen/needed extra blankets
Television outage for a day with refused compensation
Hotel Wi‑Fi unavailable for some days
Elevators and carpets need renovation
Loose toilet seat / maintenance issues

Categories

Cleanliness
4.5
Multiple guests reported stained/very dirty carpets (room and hallways), a loose toilet seat, dirty bathtub and at least one guest called the room 'gross' — overall cleanliness is a clear negative in reviews.
Service
8.8
Staff repeatedly described as friendly and fantastic, with excellent customer service and helpful front desk; one incident where billing adjustment was refused slightly dampens an otherwise strong service record.
Location
8.5
Location mentioned positively several times (described as fantastic and listed as a pro), so location is a strong point.
Room Quality
5.5
Mixed room quality: reports of missing linen on a sofa bed, bathtub dirt, stained carpet and a day-long TV outage indicate below-average room condition and maintenance issues.
Amenities
6.2
Amenities are mixed: easy accessible parking noted positively, but hotel Wi-Fi was unavailable for some days and Portuguese review noted elevators and carpets need renovation.
Value for Money
6
Guests raised concerns about lack of compensation for a full day without TV and denied bill adjustments; combined with maintenance issues this lowers perceived value.
Food and Beverage
7.5
Breakfast described as good every morning by at least one guest; no other F&B complaints reported, so this area is mildly positive.
Overall Experience
7.4
Overall impressions are mixed: many praise staff, cleanliness in some rooms and comfort, while several guests experienced significant cleanliness/maintenance issues and service shortfalls (billing refusal), resulting in a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location and Nearby Attractions
Comfort Suites McKinney-Allen is perfectly situated near Downtown McKinney, the Collin County Courthouse, and Collin County Community College. Explore the area's attractions easily with the Mickey Mantle World Series nearby and shopping at Allen Premium Outlets and Stone Briar Mall just minutes away.

Full-Service Amenities
Enjoy a range of complimentary amenities including free high-speed internet, hot breakfast with various options, a seasonal outdoor pool, and a well-equipped fitness center. Business travelers will find the hotel's business center and meeting rooms convenient for their needs.

Comfortable Rooms and Suites
Relax in rooms equipped with convenient amenities like refrigerators, microwaves, and coffee makers. Upgrade to a spacious two-bedroom suite with a full kitchen or indulge in a suite with a soothing whirlpool tub.

Book now to experience the perfect blend of convenience and comfort at Comfort Suites McKinney-Allen.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

6.8
Based on 224 reviews
Cleanliness: 4.5
Service: 8.8
Location: 8.5
Room Quality: 5.5
Amenities: 6.2
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 7.4
D
Daniel • family_with_children • us
8
Pros:

The location as well as the staff were fantastic! Breakfast was good every morning.

2026-10-18 • via Nuitee
T
Tyler • solo_traveller • us
7
2026-10-14 • via Nuitee
J
Janderic • family_with_children • us
6
It was an ok stay. Good for the night
Pros:

The staff were kind

Cons:

Our sofa bed didnt have linen and we needed to ask for extra blankets. Also the bathtub was a bit dirty.

2026-10-12 • via Nuitee
J
James • couple • us
2
Don't walk on the carpet with bare feet or the bottoms of your feet will be black!!!!!!!!!!
Pros:

housekeeper seemed friendly.

Cons:

The carpet in our room was stained and very dirty. Also, the carpet in the hallway was very stained and dirty.
It doesn't appear the carpet has never been stem cleaned.
The toilet lid/seat was very loose, I'm not sure if they perform routine maintenance in the rooms.

2026-10-07 • via Nuitee
K
Katie • couple • us
7
2026-10-07 • via Nuitee
T
Terrance • solo_traveller • us
6
They stay was decent except for the day that my television went out for the whole day without any compensation.
Pros:

Location

Cons:

My Television did not work for 1 whole day and I asked for an adjustment to be made on my final bill and they refused to accommodate me.

2026-09-10 • via Nuitee
S
Sergio • couple • br
6
Hotel que precisa de uma reforma, principalmente nos elevadores e carpete dos quartos
Pros:

Localização

Cons:

Fiquei 2 dias e o hotel não tinha sinal de internet, após o terceiro dia a internet do hotel funcionou.

2026-09-09 • via Nuitee
T
turwonnda • couple • us
8
2026-09-08 • via Nuitee
H
Heather • solo_traveller • us
10
Excellent customer service, friendly staf and clean, comfortable rooms.
Pros:

Clean with easy accessible parking.

Cons:

No complaints

2026-09-08 • via Nuitee
L
Lou Taylor • extended_group • us
8
2026-09-06 • via Nuitee
E
Erica • couple • us
1
2026-08-20 • via Nuitee
K
Kira • couple • us
10
2026-08-16 • via Nuitee
K
Kira • couple • us
10
2026-08-16 • via Nuitee
K
Keith • solo_traveller • br
8
2026-08-02 • via Nuitee
D
Damanique • couple • us
10
2026-07-16 • via Nuitee
L
Lisa • couple • us
10
Clean, comfortable
Pros:

Clean, comfortable

2026-06-23 • via Nuitee
L
Lawrence • family_with_children • us
10
2026-06-10 • via Nuitee
R
Robert • family_with_children • us
8
2026-06-01 • via Nuitee
G
Graciela • couple • us
10
Great place to stay comfortably and get some good rest!
Pros:

Very clean and comfortable! Front desk staff was great.

2026-05-17 • via Nuitee
L
lakorsha • solo_traveller • us
5
2026-05-17 • via Nuitee