Courtyard by Marriott Norfolk Downtown

Hotels
•
Courtyard by Marriott
8.2 (716 reviews)
520 Plume Street , Norfolk , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good valet service
Cons:
Cleanliness
Food quality issues

Categories

Cleanliness
6.89
The hotel was described as dirty and not well maintained with issues like food under cushions and smelly carpets.
Service
10
Most reviews praised the staff, particularly valet Mark Jones and the front desk staff, for their excellent customer service.
Location
9.86
The hotel is conveniently located near areas of interest, which was positively noted by some guests.
Room Quality
7.9
Several reviews mentioned old furniture and maintenance issues, indicating a need for renovation.
Amenities
8.85
While some amenities were mentioned, issues with cleanliness and functioning facilities negatively impacted this score.
Value for Money
6.88
Guests questioned the overall value, especially concerning the advertised amenities versus actual offerings.
Food and Beverage
5.84
Negative feedback about the food quality and lack of options was highlighted, indicating dissatisfaction.
Overall Experience
9.39
Generally, despite service praises, many guests highlighted various issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:19

Property Description

Indulge in Comfort and Convenience

Luxurious Rooms with Stunning Views
Experience breathtaking panoramic views of downtown Norfolk from the comfort of your room. Each room is equipped with modern amenities including a refrigerator, cable TV, and coffee maker for your convenience.

Relax and Unwind in Style
Take a dip in the indoor pool, unwind in the whirlpool, or stay active in the fitness centre. Enjoy a delicious meal at the on-site Bistro offering healthy options and Starbucks items. End your day with a cocktail during dinner service.

Explore and Shop Nearby
Conveniently located near Norfolk State University and attractions like the Chrysler Museum of Art and MacArthur Center Mall, Courtyard by Marriott Norfolk Downtown is the perfect choice for your stay in Norfolk.

Book your stay now and elevate your travel experience at Courtyard by Marriott Norfolk Downtown!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 716 reviews
Cleanliness: 6.89
Service: 10
Location: 9.86
Room Quality: 7.9
Amenities: 8.85
Value for Money: 6.88
Food and Beverage: 5.84
Overall Experience: 9.39
L
leighs475 • Friends getaway
4
Not up to Marriott's standards
Pros:

At the present time this hotel isn't up to Marriott 's standards. It's my understanding new management came in 6 months ago & is working to improve things, but they've still got a ways to go. We were there seven nights. Our room was supposed to be refreshed daily but wasn't. The food at the buffet provided to our tour group was mediocre & often lukewarm. One elevator was out of service the entire time we were there, leaving just one elevator to service an 8-story hotel. Worst of all, items of personal property were stolen from our room. While management responded appropriately when we reported the theft, the incident ended our stay on a sour note.

2026-04-22 • via Tripadvisor
I
I5669KYdebras • Friends getaway
10
Amazing
Pros:

Mark was courteous and professional. Very nice and explained everything. Definitely an asset to your business.

2026-04-20 • via Tripadvisor
Y
Y8060JWdavidj • Family
10
Wonderful Trip
Pros:

Great time, fantastic staff. Mark was our valet

2026-04-17 • via Tripadvisor
P
Passenger712187 • Friends getaway
10
Mark was Awesome
Pros:

Mark in valet was excellent. He took great care of my car and the other valets did a great job offering great food suggestions. They're the best.

2026-04-15 • via Tripadvisor
D
danielyZ7584FB • Business • Fort Worth, Texas
10
Great Valet
Pros:

Mark the valet was fantastic. Quick and friendly service.

2026-04-15 • via Tripadvisor
R
richardrO4237OL • Business
10
Valet
Pros:

Mark was fantastic at the valet. Very help.

2026-04-12 • via Tripadvisor
F
Freedom753764 • Family
10
Mark was fantastic!
Pros:

Courtyard Downtown Norfolk - got in late with two tired kids and Mark at the valet was fantastic. Really appreciated the help

2026-04-09 • via Tripadvisor
S
sheygoodie • Family • Piscataway, New Jersey
10
Would not stay here again
Pros:

I know it seems weird to comment about the valet and not the hotel but Nadiya was awesome! So helpful. She went above and beyond to make sure our vehicle was taken care of and we received it promptly when we needed it. She also was a wealth of info for great food and activities in the area. Sadly the hotel itself sucked pretty badly. The pictures online are misleading and if you are used to staying in Marriott hotels you will quickly see that this one is probably the worse one you’ve stayed in. I say skip it atleast until they renovate as I was told they are in the process of doing.

2026-04-06 • via Tripadvisor
R
rong831207 • Business • Doylestown, Pennsylvania
10
Great Valet Mark
Pros:

Mark was great a great valet. would use them again

2026-03-29 • via Tripadvisor
N
nickijones0184 • Couples • Whitwell, Tennessee
10
Best stay in Norfolk
Pros:

The hotel is amazing. The valet staff was incredible helped us with recommendations and directions around town. Gave us the best advise on restaurant and where to go.

2026-03-27 • via Tripadvisor
C
carolbM5360SQ • Family
10
Smiling start to our trip
Pros:

Mark was very kind and helpful with suggestions about travel during our stay.

2026-03-20 • via Tripadvisor
K
K4204ZMdavidv • Business
10
Five stars
Pros:

Fantastic service and very courteous

2026-03-16 • via Tripadvisor
M
mimib955 • Business • Glen Allen, Virginia
10
Wonderful valet service
Pros:

Na’ Diya was so helpful!! I really appreciate her kindness

2026-03-15 • via Tripadvisor
X
X5821IHchristopherw • Couples
10
Great service
Pros:

Jermaine was very pleasant to work with, need more like him period.

2026-03-15 • via Tripadvisor
B
bethhY1080YF • Couples
10
Great valet in Norfolk
Pros:

Jermaine was excellent!! Careful and professional valet and very friendly to boot.

2026-03-15 • via Tripadvisor
S
S7141TLstevec • Family
8
Courtyard parking
Pros:

Ricardo was very helpful — great experience

2026-03-13 • via Tripadvisor
3
357tuckerk • Family
10
Valet Dream Team
Pros:

From the instant we walked into the hotel, it was a great experience. Na’Diya in the Valet is FANTASTIC. She listened to my need and concerns, processed them, and then literally walked with me to execute the services. She was very accommodating to our needs with an oversized vehicle and made sure it was a smooth process along the way. She turned a very stressful situation into a seamless encounter. We need more Na’diya’s around! Can’t give her enough praise

2026-03-13 • via Tripadvisor
6
628breem • Couples
10
Absolutely amazing services
Pros:

Ask for MARK! Valet worker
Great service, he is very careful with what really matters to you. Please ask for him.

2026-03-11 • via Tripadvisor
M
myniah2026 • Couples
10
Mark is the best Valet ever!!!
Pros:

Mark is so professional and considerate. He kept us in the loop of everything that is going on with my vehicle and everything so smooth and expedient

2026-03-11 • via Tripadvisor
6
696tawneeg • Couples
10
Great from start to finish
Pros:

Mark at valet was wonderful, quick, kind & efficient

2026-03-07 • via Tripadvisor