Holiday Inn Memphis-University of Memphis, an IHG Hotel

Hotels
Holiday Inn Hotels & Resorts
8 (381 reviews)
3700 Central Avenue , Memphis , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services
Lazy staff
Maintenance issues
Poor cleanliness standards

Categories

Cleanliness
6.5
Mixed reviews regarding cleanliness, with some guests mentioning issues such as dusty vents and dirty curtains.
Service
6.9
Service received mixed feedback, with some guests reporting lazy staff and long wait times for assistance.
Location
8.1
The hotel's central location received positive comments across most reviews.
Room Quality
7.6
Rooms were generally comfortable and well-equipped, but some guests expressed concerns about maintenance issues.
Amenities
7.2
Guests appreciated the amenities provided, with some highlighting the convenience of in-room facilities.
Value for Money
6.9
Mixed feedback on the value for money, with some guests feeling the price was too high for the overall experience.
Food and Beverage
7.3
Food and beverage services were generally satisfactory, although some guests desired higher quality toiletries.
Overall Experience
6.8
Reviews were polarized, with some guests having a positive experience while others expressed disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:56

Property Description

Convenient Shuttle Service
Enjoy the convenience of a free shuttle service to nearby attractions within a 3-mile radius, making exploration easy and stress-free.

Comfortable Suites
Each guest suite at Holiday Inn Memphis-University of Memphis is equipped with a microwave, refrigerator, work desk, and TV, ensuring a comfortable stay for all guests.

On-Site Amenities
Take advantage of the on-site fitness center, gift shop, and business center with fax and photocopying facilities, adding ease and enjoyment to your stay.

Experience the best of Memphis at Holiday Inn Memphis-University of Memphis. Book now for a memorable stay!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Room rates that offer breakfast are for breakfast for a maximum of 2 guests.

Please note that renovation work is done on 23rd September to 30th November from 8AM to 7PM daily.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 381 reviews
Cleanliness: 6.5
Service: 6.9
Location: 8.1
Room Quality: 7.6
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 6.8
A
Andrea family with young children de
7
Nice stay for the value
Pros:

Clean , friendly staff , location

2025-07-24 via Nuitee
M
Moore family with young children us
1
Received phone call at 4 pm that the hotel was closing and that my reservation was cancelled.
Pros:

Reservation cancelled by HI hotel staff.

Cons:

Same as above.

2025-06-30 via Nuitee
L
Ladonna review category business travellers us
10
Exceptional
2025-06-28 via Nuitee
A
Ashley family with young children us
7
Good
2025-06-26 via Nuitee
N
Nanette family with young children us
10
Great location and central to everything.
Pros:

The beds and the bedding were very comfortable. The hotel was quiet and the check in process was effortless which is important when you are checking in late at night.

Cons:

Please provide better quality soaps and shampoos.

2025-06-19 via Nuitee
D
Dennis young couple us
10
Exceptional
2025-06-06 via Nuitee
C
Christopher young couple us
1
My stay was horrible. And wasn’t worth the money I paid.
Pros:

The area it was in was very nice

Cons:

The staff was lazy. The air in my room didn’t work. For the price I paid the shower was terrible. And plus my key car wouldn’t let me back in my room. And I had to wait 6 hours for someone to let me back in with the master key. Which the maintance man hand to do. Just over all the worst experience I’ve ever had .

2025-06-05 via Nuitee
C
Clay young couple us
7
Good
2025-05-29 via Nuitee
N
Nancy review category business travellers us
10
It was a pleasant stay.
Pros:

Great location

Cons:

No complaints

2025-05-18 via Nuitee
T
Terry review category business travellers us
8
Good location, nice sized rooms.
Pros:

The property was a good fit since the conference I attended was located on one of the floors. The room itself was quite nice with a separate sitting room, sink, microwave, and refrigerator. While the main part had two beds, a nice TV, a nice desk and the bathroom, which was a decent size for one person. All the necessary lotions were provided for including shampoo and conditioner. 

Cons:

The only thing I can say is, I was a little worried about the vents, pushing out the air up near the ceiling, which is the popcorn ceiling, is full of dust and dirt from the air being pushed through the ducts. So little concerned, whether or not the ducts have been cleaned on a regular basis. I noticed that I was sneezing a lot.

2025-05-04 via Nuitee
A
Andrea family with young children us
9
We will not be back at that hotel
Pros:

The air did not work in the room. It was horrible. Hair was on my sheets order food from the restaurant and it took an hour for it to be done. I talked to one of the housekeepers she had an attitude.

Cons:

We had somewhere to sleep for that night

2025-04-24 via Nuitee
L
Larry review category business travellers us
3
See above
Pros:

So run down and out dated. The door lock mechanism was loose. I thought I had it closed but someone walked right in. They have the fire alarm off. Exposed wires showing. The shower curtain was ripped leaving 1/3 not covered. Water all on the floor. Dry food all over the wall in front of kitchenette sink. Nasty

Cons:

See above

2025-04-21 via Nuitee
L
Linda family with young children us
10
Exceptional
2025-04-14 via Nuitee
G
gina partner
10
Pros:

I liked the gym, and 2 room suite with kitchen. I didn’t like that there are no fans in the rooms and the carpet needs replacing throughout the property. The gym was too hot , again no thermostat, or fans. My room only cooled to an about 72 degrees.

2025-04-12 via Nuitee
N
Nelson
10
Pros:

Nice hotel

2025-04-10 via Nuitee
C
Carol partner
6
Pros:

The room was very dated and needed attention. The drapes had holes all in them, bathroom door at the bottom was shabbily cut and all uneven like a child altered it; shampoo, conditioner, and shower gel was not attached to the wall in the shower. Not convenient at all to use. Bathroom had only two towels and washcloths with no hair dryer. Inquired with front desk attendant that night of arrival and he said he would locate me one. Never heard back from him and did complain at checkout about lack of hair dryer. I was told oh its back here. Attendant never bothered to call or have someone bring it to our room. Paid extra for breakfast via expedia
App. No one greeted us; tables were sticky; would have liked to have had access to some ice water! We booked with Holiday Inn as we have never had a bad experience at one; however this one definitely needs attention!

2025-04-02 via Nuitee
R
Robert
10
Consistently Great!
Pros:

Wonderful room layout. Perfect for business or for families. Excellent food!

2025-04-02 via Nuitee
H
Henry family
6
Pros:

A few things need to be fixed in the room we were in. The A/C did not operate properly. It was not cold or cool at all. The toilet barely flushed. The room we were in seemed a little outdated. They really should offer free breakfast as well.

2025-03-30 via Nuitee
K
Kerri friends
10
Pros:

Right beside the Univ. of Memphis.

2025-03-30 via Nuitee
M
Megan
8
Pros:

The Holiday Inn at University of Memphis is the perfect location for all the great things Memphis has to offer! It’s an easy drive to downtown, the Edge district, and activities in east Memphis like the Botanic Garden. There are lots of great food options like RP Tracks and Brother Juniper’s an easy walk across campus. Or hop onto Poplar or Central and be at some of the best restaurants in Memphis in under 10 minutes.

Hotel staff were so friendly and helpful. Even though the rooms are a bit run down (our shower curtain was torn in a couple places,) it’s a great place to stay for the price. Safe and very convenient.

2025-03-25 via Nuitee