Mercure Hotel Frankfurt Eschborn Helfmann-Park

Hotels
•
Mercure
7.8 (220 reviews)
Helfmann-Park 1 , Eschborn , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Cleanliness issues
Outdated room amenities
High breakfast cost

Categories

Cleanliness
6.69
Multiple mentions of cleanliness issues including unclean rooms and communal areas.
Service
8.66
Friendly staff noted multiple times, contributing to overall positive sentiment.
Location
8.7
Conveniently located for transit and close to major routes; general positive sentiment.
Room Quality
7.65
Some rooms reported as outdated and issues with beds mentioned.
Amenities
7.18
Basic amenities present, but lacking in fitness and coffee options.
Value for Money
8.14
Gains positive feedback; seen as good value especially for prices mentioned.
Food and Beverage
7.19
Breakfast options received mixed reviews, but presence of breakfast is a positive.
Overall Experience
8.16
Overall customer satisfaction was positive despite cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:24

Property Description

Stunning Views of Frankfurt Skyline
Experience breathtaking views of the iconic Frankfurt skyline from our 4-star hotel in Eschborn. Enjoy the beauty of the city right from your room, making your stay truly unforgettable.

Modern Amenities and Connectivity
Stay connected with high-speed internet and WiFi/wired internet access in all air-conditioned rooms. Whether you're here for business or leisure, our hotel ensures you have everything you need for a comfortable stay.

Convenience and Culinary Delights
Indulge in freshly brewed coffee, a variety of wines, cocktails, and more at the Relax restaurant and bar. And with underground parking available, along with easy access to major motorways, exploring the area is a breeze.

Book your stay at Mercure Hotel Frankfurt Eschborn Helfmann-Park now and make the most of your visit to Frankfurt!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 220 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 7.19
Overall Experience: 8.16
A
Anja • solo_traveller • de
10
2026-03-21 • via Nuitee
H
Helen Marie • family_with_children • se
10
Pros:

Personale gentile e disponibile. Per friendly.
Sia a cena che a colazione il personale si è preoccupato di dare da bere ai nostri 2 cani.
La colazione è molto varia e fresca.
Camera molto pulita, letto comodo.
Posso raccomandare vivamente questo hotel

Cons:

Niente

2026-03-17 • via Nuitee
F
Fanny • couple • ch
8
2026-03-15 • via Nuitee
D
Dietmar • family_with_children • de
10
2026-03-13 • via Nuitee
R
Reinhold • family_with_children • de
9
2026-03-09 • via Nuitee
M
Manuela • couple • de
8
Für ein oder zwei Nächte auf jeden Fall in Ordnung.
Pros:

Das Personal am Empfang war sehr freundlich und hilfsbereit. Beim Check In haben wir alle wichtigen Informationen bekommen. Das Zimmer war sauber und gut ausgestattet, u.a. waren eine Kaffeemaschine und entsprechende Kapseln sowie ein Wasserkocher und versch. Teesorten vorhanden. Des weiteren war eine Flasche Mineralwasser und etwas zum Knabbern kostenfrei im Zimmer. Das Frühstück war gut und von der Auswahl her ausreichend. Parken konnten wir an der Straße. Das Restaurant hatte abends geöffnet.

Cons:

Im Zimmer war, auf dem Bett, nur eine Bettdecke vorbereitet und Handtücher lagen nur für eine Person bereit. Nach Rücksprache mit der Rezeption haben wir noch ein Set Handtücher bekommen und eine Bettdecke war aus einer Tasche in der Garderobe zu entnehmen. Das Essen am Abend im Restaurant war nicht ganz so zufriedenstellend. Es war nicht richtig heiß und der Kellner wirkte eher lustlos.

2026-03-09 • via Nuitee
C
Carsten • solo_traveller • de
4
2026-03-06 • via Nuitee
D
Doreen • couple • de
10
2026-03-05 • via Nuitee
R
r • couple • it
10
2026-03-02 • via Nuitee
T
Tamara • couple • de
8
2026-03-01 • via Nuitee
O
Olga • couple • de
9
2026-03-01 • via Nuitee
S
Stefan • couple • de
8
2026-03-01 • via Nuitee
A
André • family_with_children • de
10
2026-02-24 • via Nuitee
M
Mike • family_with_children • de
8
2026-02-22 • via Nuitee
P
Piotr • family_with_children • se
7
Pros:

Dobra lokalizacja w pobliżu węzła autostradowego. Dostępny darmowy parking przy ulicy - nie było problemu z zaparkowaniem; dostępny również płatny hotelowy parking podziemny. Bardzo czysto w hotelu i pokojach.

Cons:

Obsługa nieco sztywna, ale profesjonalna. Hotel ma lata świetności za sobą - przydałaby się renowacja. Wygłuszenie w pokojach raczej słabe - czasami słychać chrapanie z pokoju obok.

2026-02-22 • via Nuitee
M
Maciej • couple • ie
8
2026-02-08 • via Nuitee
K
Kerstin • solo_traveller • de
9
2026-01-29 • via Nuitee
A
Apel • family_with_children • de
10
2026-01-27 • via Nuitee
K
Karim • couple • de
10
2026-01-25 • via Nuitee
N
Nicole • couple • de
5
Pros:

Frühstück war gut, viel Auswahl

Cons:

Der Boden war nicht richtig gesaugt, der Klodeckel schmutzig und die Klobürste voller Rückstände. Eine Ersatzdecke und ein weiteres Kissen haben wir problemlos bekommen, das fanden wir gut.

2026-01-24 • via Nuitee