Mercure Hotel Frankfurt Eschborn Helfmann-Park

Hotels
•
Mercure
7.8 (301 reviews)
Helfmann-Park 1 , Eschborn , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Cleanliness issues
Outdated room amenities
High breakfast cost

Categories

Cleanliness
6.69
Multiple mentions of cleanliness issues including unclean rooms and communal areas.
Service
8.66
Friendly staff noted multiple times, contributing to overall positive sentiment.
Location
8.7
Conveniently located for transit and close to major routes; general positive sentiment.
Room Quality
7.65
Some rooms reported as outdated and issues with beds mentioned.
Amenities
7.18
Basic amenities present, but lacking in fitness and coffee options.
Value for Money
8.14
Gains positive feedback; seen as good value especially for prices mentioned.
Food and Beverage
7.19
Breakfast options received mixed reviews, but presence of breakfast is a positive.
Overall Experience
8.16
Overall customer satisfaction was positive despite cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:24

Property Description

Stunning Views of Frankfurt Skyline
Experience breathtaking views of the iconic Frankfurt skyline from our 4-star hotel in Eschborn. Enjoy the beauty of the city right from your room, making your stay truly unforgettable.

Modern Amenities and Connectivity
Stay connected with high-speed internet and WiFi/wired internet access in all air-conditioned rooms. Whether you're here for business or leisure, our hotel ensures you have everything you need for a comfortable stay.

Convenience and Culinary Delights
Indulge in freshly brewed coffee, a variety of wines, cocktails, and more at the Relax restaurant and bar. And with underground parking available, along with easy access to major motorways, exploring the area is a breeze.

Book your stay at Mercure Hotel Frankfurt Eschborn Helfmann-Park now and make the most of your visit to Frankfurt!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 301 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 7.19
Overall Experience: 8.16
D
Dorien • couple • nl
8
Prima verblijf voor doorreis.
Pros:

Rustige plek, goed bereikbaar vanuit de snelweg en vrij parkeren!

Cons:

Het was super warm in de kamer, zelfs slapen met de airco aan hielp niet. Hierdoor minder uitgerust dan gehoopt.
Ontbijt (scrambled ei) enorm zout, zonde!

2026-07-03 • via Nuitee
J
Jesus • couple • es
10
!!
Pros:

Limpieza y el servicio de la recepción

Cons:

Todo bien

2026-07-03 • via Nuitee
N
Nils • couple • de
8
2026-06-30 • via Nuitee
M
Martin • solo_traveller • de
6
2026-06-29 • via Nuitee
C
Claire • couple • ch
7
2026-06-24 • via Nuitee
M
Michael • solo_traveller • de
8
Pros:

Nettes Personal

Cons:

Hochzeitsveranstaltung und Parkplatzmangel

2026-06-23 • via Nuitee
S
Silvia • extended_group • de
9
2026-06-22 • via Nuitee
A
Ariadni • couple • gr
6
Good breakfast, mediocre stay overall.
Pros:

The breakfast was great. Good selection/variety of food and drink.

Cons:

The room feels small, especially with 2 suitcases that take up space. The comforter on the bed is entirely too small for 2 people. The elevator doors close too soon- you had to hit the 'open door' button 2 or 3 times to allow people to exit the elevator safely. Parking is extra.
Worst of all: Someone tried to enter the room in the evening without announcing themselves adequately, they just unlocked the door claiming they were doing some checks. Huge invasion of privacy.

2026-06-21 • via Nuitee
C
Christine • solo_traveller • de
8
2026-06-20 • via Nuitee
L
Loreen • solo_traveller • de
5
Pros:

Seminar Aufenthalt mit 2 Übernachtungen. Verpflegung während dem Seminar war gut.
Personal war zuvorkommend und nett.

Cons:

Zimmer sind nicht sauber, es wird scheinbar nur auf Augenhöhe geputzt. Türrahmen und Möbel verschmiert und dreckig.
Frühstücksbuffet mittelmäßig. Klimaanlage im Seminarraum ausgefallen, Getränke bei 38 Grad nur auf Nachfrage aufgefüllt. Türen an den Aufzügen schließen so schnell, dass es fast schon gefährlich ist beim einsteigen.

2026-06-20 • via Nuitee
M
Marina • solo_traveller • de
7
Pros:

Das,aussergewöhnlich freundliche und hilfsbereite Personal

Cons:

Eigentlich war alles okay
Im Bad fehlten Utensilien

2026-06-19 • via Nuitee
J
Johanna • couple • de
8
2026-06-16 • via Nuitee
D
Dordi • solo_traveller • de
5
2026-06-10 • via Nuitee
K
Klajdi • couple • al
8
2026-06-07 • via Nuitee
C
Caroline • couple • de
9
2026-06-02 • via Nuitee
C
Carsten • solo_traveller • de
8
Pros:

Sehr nettes Personal, Buffet war gut und reichhaltig

Cons:

Schimmel an der Duschtürdichtung , Duschgel unter der Dusche war leer

2026-05-31 • via Nuitee
M
Marcel • solo_traveller • ro
1
Never again
Pros:

Nothing

Cons:

Dirty.
Super Dirty.

2026-05-29 • via Nuitee
F
Frank • solo_traveller • de
9
Hat mir gefallen!
Pros:

Zimmer sehr ruhig, gut ausgestattet. Sehr freundliches Personal! Gutes und reichliches Frühstück. Aus meiner Sicht ein sehr gutes Preis-/Leistungsverhältnis.

2026-05-28 • via Nuitee
G
Gabriela • couple • de
8
Für uns war alles ok, wir waren zufrieden
Pros:

Besonders hilfsbereite und freundliche Mitarbeiter. Angenehme ruhige Lage.

Cons:

Das Hotel ist etwas in die Jahre gekommen.

2026-05-28 • via Nuitee
A
Anke • solo_traveller • de
9
2026-05-27 • via Nuitee