M Star Hotel Covington

This was a sister motel but there were rooms at the main hotel that was not listed but said totally booked via booking.com.. This overflow motel was not safe and I was going to walk away. Luckily the main hotel had rooms.

The room was dirty and smelled very bad. The door latch was broken. The remote for the television was missing. I couldn't stay in the room, so I turned around and checked out. I didn't even unpack.

There was a pill 💊 found in the room and then the last 2 nights there where niddles found in the room my small children found all of this and the rooms are not in good shape and they are nasty

There was no breakfast there at the hotel.. I would like to report the first nights stay I found a ill in the floor next to the bed the second nights stay there was a niddle that you take your blood suguar with and my 5 year old find both of these and give them to me and they where turned into the front desk and the cops where also called do to the niddle being found and the guy that was staying there was poked with the niddle was taken to the hospital and had blood work run and he now he has to follow up in 4 weeks for more blood work to be done do to the fact of the niddle going in his finger throuhg the skin..

The first room I was given the bed wasn’t made. I had to get a second room.

The price wasn't as agreed. I had to pay and extra $17.00. The room was not clean upon arrival and we had to wait and additional 2 hours before we could enter the room. The online site said the rooms would be ready by 4:00 pm and we didn't arrive until 5:00, we also were moved to a different location and had to go inside the city instead of being by the interstate as we expected. The location was very scary to stay at and the night life around the area kept us up all night with loud music. My great granddaughter and her family experienced the same as we did. I believed that booking.com made sure the sites that they had on their list were reputable but after enduring this horror story I will never use you again. I will also be telling others what they may experience through your site and to use others for their safety.

Has not been updated in ages. Disgusting. Walls were filthy and floor is peeling away from the wall in the bathroom. Shower had mold in the seam of the wall. No shampoo or soap in the dispensers. The carpet was sticky and had a urine smell to the entire place. Hair in the sheets and didn't look cleaned. Had some people living in some of the rooms, one being extremely load throughout the night (playing music or video games). Was first given a room that didn't even have a bed and was in the process of being reconstructed. No management on site, just a webcam to have a live chat with owners to tell you to go the hotel up the road for check in and key card.