Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Hotels
•
Holiday Inn Express
7.8 (257 reviews)
358 River Ridge Drive Northwest , Grand Rapids , US
+1 616-647-4100

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Very clean property and pool area
Very comfortable beds and pillows
Convenient location near shops/restaurants and highway
Helpful/kind front desk staff (in many cases)
Pool and jacuzzi available
Cons:
Breakfast frequently understocked or ran out
Occasional rude or slow front desk/check-in experiences
Some room problems reported (broken AC, toilet, weak shower head)
Unexpected security deposit charge at check-in
Noise disturbances at night for some guests

Categories

Cleanliness
8.6
Multiple reviews repeatedly note the property, rooms and pool area were very clean; one review mentioned large bugs in a first room but staff quickly moved guests to a different room.
Service
7.6
Front desk staff frequently described as kind and helpful, though a few reports of bored/rude clerks and slow early check-in handling reduced the score slightly.
Location
8.5
Many guests praised the convenient location near stores, restaurants and highway access; location routinely described as a plus for visiting family and downtown access.
Room Quality
8.7
Beds and pillows are repeatedly praised as very comfortable; rooms described as pleasant overall though a few mentions of weak shower head and occasional broken fixtures (toilet, AC).
Amenities
8
Pool and jacuzzi receive positive mentions and are in good condition for several guests; breakfast service/stock issues affect perceived amenity reliability but pool/jacuzzi remain valued.
Value for Money
6.9
Mixed value perception: comfortable rooms and location noted, but unexpected security deposit charge, broken AC, toilet issues and noise incidents lowered perceived value.
Food and Beverage
6
Breakfast quality is inconsistent: some guests found it good and fresh, but many reports of items running out, empty pans and inadequate restocking indicate recurring problems.
Overall Experience
8.1
Majority of stays described as positive with comfortable beds, clean property and helpful staff; several notable negatives (breakfast, occasional room problems) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Indulge in Sports and Entertainment
Located just a short drive from Fifth Third Ballpark, home to the West Michigan Whitecaps, our hotel is the perfect choice for sports enthusiasts. Enjoy the convenience of catching a game or exploring the nearby Van Andel Arena for entertainment.

Relax and Unwind
Take a dip in our inviting indoor pool or kick back in one of our spacious rooms featuring complimentary Wi-Fi. Each room is thoughtfully furnished with wood furniture, ensuring a comfortable stay. Need to catch up on work? Utilize the work desk in your room.

Convenience at Your Fingertips
Stay on top of your fitness routine at our on-site gym, or take care of business at our business center. For added convenience, we offer laundry facilities so you can pack light for your trip to attractions like Frederik Meijer Gardens, just a short drive away.

Book now for an unforgettable stay at the Holiday Inn Express Hotel & Suites Grand Rapids-North.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that an incidental fee will be charged at check-in and is refundable unless the room is damaged. Contact the hotel for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 257 reviews
Cleanliness: 8.6
Service: 7.6
Location: 8.5
Room Quality: 8.7
Amenities: 8
Value for Money: 6.9
Food and Beverage: 6
Overall Experience: 8.1
V
Victoria • family_with_children • us
10
2026-10-23 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Beds very comfy very nice very clean

Cons:

Nothing

2026-10-21 • via Nuitee
N
Nicole • couple • us
9
2026-10-21 • via Nuitee
W
Willis • couple • us
7
Great place to spend the night
Pros:

Very clean, nice staff, I’m all about the comfy bed and nice pillows.. they had both.
Regular hot breakfast you get everywhere.

2026-10-20 • via Nuitee
E
Esther • couple • us
10
Highly recommended
Pros:

Property was very clean at all times, convient location

Cons:

No complaints

2026-10-14 • via Nuitee
R
Reed • family_with_children • us
9
Pros:

The breakfast was exceptionally good and fresh, and the bed was comfortable with remarkable pillows that I am interested in purchasing. The pool area was also clean. Overall, it was a positive experience.

2026-10-13 • via Nuitee
C
Caitlin • couple • us
10
The front desk people were so kind. And the beds were so beyond comfortable
Pros:

The beds were so comfortable

2026-10-10 • via Nuitee
S
Shelby • couple • us
8
Pros:

The location to stores and restaurants with a short drive to the downtown area is a plus.

Cons:

Our first room had several large bugs in the window, but they quickly switched us to a new room after we notified the front desk.

2026-10-10 • via Nuitee
A
Amber • family_with_children • us
9
2026-10-07 • via Nuitee
S
Shelly • solo_traveller • us
10
2026-09-12 • via Nuitee
K
Kimberly • family_with_children • us
3
Did not like stay, will not return
Pros:

Lovatio

Cons:

Air conditioner did not work, hotel ran out of breakfast

2026-09-11 • via Nuitee
Y
Yvette • extended_group • us
10
2026-09-08 • via Nuitee
J
Jonah • solo_traveller • us
3
2026-08-27 • via Nuitee
A
Ann • family_with_children • us
9
The location was good for us and the rooms were pleasant
Pros:

breakfast was good -- staff was very nice and helpful

Cons:

Desk staff at check in was bored/rude/out of sorts/grumpy

2026-08-25 • via Nuitee
T
Thomas • couple • us
10
Very pleasant beautiful location
Pros:

Everything

2026-08-23 • via Nuitee
D
David • couple • us
10
2026-08-20 • via Nuitee
R
Rita • couple • us
9
We would stay here again depending on the price.
Pros:

Comfortable bed. Close to my family. It's in an area near other hotels, not too close to the highway. We used the pool.

Cons:

The toilet was broken, and we were moved to another room, but it was not too inconvenient. Noisy people about 2 am.

2026-08-18 • via Nuitee
K
Karen • couple • us
7
Pleasant hotel
Pros:

Good location. Front counter attendant was friendly and helpful. Pool and jacuzzi were nice.

Cons:

The breakfast could have been very nice since there was a good selection. Unfortunately most items were not in supply. Everything kept running out of stock and lines were forming. If you didn't want to stand in line it may run out before you made it back

2026-08-15 • via Nuitee
M
Morrison • solo_traveller • us
9
2026-08-13 • via Nuitee
D
Destiny • family_with_children • us
6
It was good great food but not the best service
Pros:

The pool

Cons:

They said I could check in early but had to wait two hours for my room past the check in time

2026-08-10 • via Nuitee