Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Hotels
•
Holiday Inn Express
8 (359 reviews)
358 River Ridge Drive Northwest , Grand Rapids , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Clean and comfortable rooms
Family-friendly amenities
Cons:
Noisy environments
Inconsistent cleanliness
Food options not meeting expectations

Categories

Cleanliness
7
Mixed reviews on cleanliness; some rooms were clean, while others had issues such as crumbs and unpleasant odors.
Service
8.5
Several positive mentions of service, though there was a notable complaint about front desk handling.
Location
9
Consistently praised for its good location and easy access.
Room Quality
7.5
Mixed quality; reports of noise disturbances, yet some rooms were well maintained.
Amenities
8.5
Amenities like the pool were enjoyed by families; positive feedback on breakfast.
Value for Money
8
Generally viewed as a reasonable value, although some were expecting more for their investment.
Food and Beverage
7.5
Food offerings were appreciated, but some were disappointed by the lack of certain items like biscuits.
Overall Experience
8
General satisfaction with a few notable complaints regarding specific experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:12

Property Description

Indulge in Sports and Entertainment
Located just a short drive from Fifth Third Ballpark, home to the West Michigan Whitecaps, our hotel is the perfect choice for sports enthusiasts. Enjoy the convenience of catching a game or exploring the nearby Van Andel Arena for entertainment.

Relax and Unwind
Take a dip in our inviting indoor pool or kick back in one of our spacious rooms featuring complimentary Wi-Fi. Each room is thoughtfully furnished with wood furniture, ensuring a comfortable stay. Need to catch up on work? Utilize the work desk in your room.

Convenience at Your Fingertips
Stay on top of your fitness routine at our on-site gym, or take care of business at our business center. For added convenience, we offer laundry facilities so you can pack light for your trip to attractions like Frederik Meijer Gardens, just a short drive away.

Book now for an unforgettable stay at the Holiday Inn Express Hotel & Suites Grand Rapids-North.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that an incidental fee will be charged at check-in and is refundable unless the room is damaged. Contact the hotel for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    No parking available.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 359 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
C
Cynthia • solo_traveller • us
9
I would stay here again.
Pros:

The room was great. Comfy bed, big bathroom. The room had nice amenities with the TV, fridge, microwave, coffee pot, and comfy reading nook. Lots of ports for charging devices. Breakfast was good. I really enjoyed the hot tub.

Cons:

The room attendant forgot to put a bathmat in the bathroom. It happens. The in-room phone wasn't working right, and when I tried to call the front desk from my personal phone, no one answered. I thought about using a hand towel, but then I didn't want to get charged for a missing bathmat when they do the towel inventory. I ended up going downstairs in my bathrobe to get a bathmat. The second night, the person above me had trouble sleeping and kept pacing the room with a heavy step. But again, the phone wasn't working.

2026-03-24 • via Nuitee
C
Conner • family_with_children • us
7
Pros:

Staff was friendly and polite.
Beds were super comfy.
Biscuits and gravy breakfast was really good

Cons:

Needed bacon and waffles with the variety of options.
Pool could have been warm.

2026-03-23 • via Nuitee
A
Ashley • family_with_children • us
9
Definitely recommend, clean, nice pool and hot tub, nice staff, breakfast could have more
Pros:

Everything was clean, designated smoking area right outside the door

Cons:

Front desk received a call saying we were being loud/heard kids running and it was not us.

2026-03-22 • via Nuitee
K
Kaitlyn • solo_traveller • us
10
2026-03-19 • via Nuitee
J
Jen • couple • us
8
It’s was great!!
Pros:

Very nice
Breakfast was good

Cons:

Beds were soft. But I like hard things haha

2026-03-17 • via Nuitee
Z
Zachary • solo_traveller • us
4
2026-03-10 • via Nuitee
D
Dan • couple • us
10
Great night in Grand Rapids!
Pros:

Very helpful staff.

2026-03-09 • via Nuitee
J
Jeffrey • extended_group • us
9
2026-03-03 • via Nuitee
E
Elizabeth • family_with_children • us
8
Pros:

The beds were very comfortable, the room was clean, and it was really close to a lot of stores and food

2026-03-02 • via Nuitee
W
Wendy • couple • us
8
Clean & Nice but not pet friendly!
Pros:

Pool/hot tub, bed, clean

Cons:

Booking.com lists this as pet friendly, however it’s not and only service animals are allowed, for an additional $250

2026-02-11 • via Nuitee
C
Christina • family_with_children • us
1
2026-01-26 • via Nuitee
C
Chris • solo_traveller • us
9
2026-01-20 • via Nuitee
R
Rebecca • extended_group • us
9
2026-01-20 • via Nuitee
A
Anthony • extended_group • us
10
It was overall excellent stay for a track team and school event!
Pros:

The staff was friendly and helpful, great customer service!

Cons:

It was pricey, I under the supply was low and the demand was high.

2026-01-19 • via Nuitee
F
Fred • solo_traveller • us
9
2026-01-19 • via Nuitee
D
David • couple • us
10
Our rooms were very clean and well maintained, perfect for a relaxing vacation.
Pros:

The location felt safe and the grounds and building was clean and well maintained.

Cons:

NA

2026-01-19 • via Nuitee
M
Martha • couple • us
9
We will stay there again if we need to. It was great
Pros:

We enjoyed breakfast.
Great location to where we were going.

Cons:

Nothing

2026-01-19 • via Nuitee
J
Jeffrey • family_with_children • us
9
Very well, kept clean property enjoyed my stay
Pros:

The property was well-maintained, clean the fit and finish on Everything was nice. Nothing was sloppy, even the pool and hot tub area was nice, towels were available. Tables and chairs were neat.

Cons:

The only real issue I had with the property was the amount of fabric softener that they used on the sheets and comforters. You could actually feel it on your skin and smell it after you were out of the bed other than that I had no issues.

2026-01-19 • via Nuitee
K
Kathleen • family_with_children • us
10
2026-01-15 • via Nuitee
A
Amanda • family_with_children • us
7
Okay I guess
Pros:

It was clean

Cons:

Staff wasn't very friendly. I couldnt pay cash for my room even with my card just being on file if needed, I just wanted to pay for my room with cash and was told no.

2026-01-11 • via Nuitee