Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Hotels
•
Holiday Inn Express
8 (388 reviews)
358 River Ridge Drive Northwest , Grand Rapids , us
+1 616-647-4100

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good location
Clean and comfortable rooms
Family-friendly amenities
Cons:
Noisy environments
Inconsistent cleanliness
Food options not meeting expectations

Categories

Cleanliness
7
Mixed reviews on cleanliness; some rooms were clean, while others had issues such as crumbs and unpleasant odors.
Service
8.5
Several positive mentions of service, though there was a notable complaint about front desk handling.
Location
9
Consistently praised for its good location and easy access.
Room Quality
7.5
Mixed quality; reports of noise disturbances, yet some rooms were well maintained.
Amenities
8.5
Amenities like the pool were enjoyed by families; positive feedback on breakfast.
Value for Money
8
Generally viewed as a reasonable value, although some were expecting more for their investment.
Food and Beverage
7.5
Food offerings were appreciated, but some were disappointed by the lack of certain items like biscuits.
Overall Experience
8
General satisfaction with a few notable complaints regarding specific experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:12

Property Description

Indulge in Sports and Entertainment
Located just a short drive from Fifth Third Ballpark, home to the West Michigan Whitecaps, our hotel is the perfect choice for sports enthusiasts. Enjoy the convenience of catching a game or exploring the nearby Van Andel Arena for entertainment.

Relax and Unwind
Take a dip in our inviting indoor pool or kick back in one of our spacious rooms featuring complimentary Wi-Fi. Each room is thoughtfully furnished with wood furniture, ensuring a comfortable stay. Need to catch up on work? Utilize the work desk in your room.

Convenience at Your Fingertips
Stay on top of your fitness routine at our on-site gym, or take care of business at our business center. For added convenience, we offer laundry facilities so you can pack light for your trip to attractions like Frederik Meijer Gardens, just a short drive away.

Book now for an unforgettable stay at the Holiday Inn Express Hotel & Suites Grand Rapids-North.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that an incidental fee will be charged at check-in and is refundable unless the room is damaged. Contact the hotel for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 388 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
H
Henry Husemann • family_with_children • us
8
2026-07-23 • via Nuitee
A
Ashley • couple • us
10
2026-07-22 • via Nuitee
S
Stephen • solo_traveller • us
10
Pros:

Everything was very clean, nice pool, rooms etc. - One of the better hotels we stayed in. Definitely would stay again if ever in the area again.

Cons:

Only thing I would change would be shower head was ok for me but a female with longer/thicker hair would definitely have a hard time with the weak, not powerful shower head, it can be adjusted for a more powerful massage type of setting but it then limits the water to just a few jets. I was also not happy with pre paying for my 3 night stay, upon check in the front desk clerk wanted me to pay another $50.00 fee for security deposit, which I had no knowledge of the charge, should include it in the price of the reservation, or state the fee will need to be paid in visible site instead of small writing at bottom of page.

2026-07-20 • via Nuitee
A
Adriana • family_with_children • us
9
La estancia muy buena solo no pasaron a limpiar la habitación
Pros:

Muy buen lugar

Cons:

Que no limpiaron la habitación

2026-07-20 • via Nuitee
J
Jan • solo_traveller • ca
10
Pros:

Clean, good breakfast

2026-07-14 • via Nuitee
C
ChrisDives • Family • Dayton, Ohio
4
The complementary breakfast may or may not be available
Pros:

Decent hotel but their breakfast is broken. Stayed three nights and each morning several of the food items were actually empty pans. It is apparent (from conversations with the lady working that area) that they do not order or stack to occupancy numbers. Statements like "these are the last 8 biscuits, or that's all the potatoes we have or there is no more bacon made it clear that "it's broken".

2026-07-12 • via Tripadvisor
D
David • family_with_children • us
10
I’m really impressed and would like to come next time great place to stay for sometime.
Pros:

Very clean looking and the location is near the highway also to the shopping center and restaurants, very nice located.

Cons:

Nothing

2026-07-06 • via Nuitee
M
Maser • solo_traveller • us
10
GR Stay
Pros:

Excellent, staff Excellent, lighting in the room is poor.

Cons:

Inadequate room lighting

2026-07-03 • via Nuitee
K
Kyle • solo_traveller • us
7
2026-06-28 • via Nuitee
R
Randi • solo_traveller • us
9
2026-06-23 • via Nuitee
O
Obney • family_with_children • us
10
It was a great stay.
Pros:

Everything was wonderful

Cons:

Nothing

2026-06-19 • via Nuitee
J
James • couple • us
10
Pleasant.
Pros:

Very clean. A nice breakfast. Friendly staff. It was a pleasant stay.

Cons:

The fan on the air conditioning unit was quite loud.

2026-06-12 • via Nuitee
O
Obney • solo_traveller • us
9
2026-05-22 • via Nuitee
L
LaTrena • extended_group • us
9
Good stay would stay again
Pros:

Room

Cons:

Food wasn’t that hot

2026-05-17 • via Nuitee
S
Scott Diosy • solo_traveller • us
9
2026-05-03 • via Nuitee
K
Kara • extended_group • us
10
Pros:

Very clean, nice hotel in a great location. The breakfast wasn't as good as it was in the past stays. Everything was empty, and dried up and the pancake machine was not working.

2026-05-03 • via Nuitee
L
lisa • solo_traveller • us
1
2026-04-28 • via Nuitee
J
Jessica • family_with_children • us
10
2026-04-08 • via Nuitee
D
Dan • couple • us
10
2026-04-08 • via Nuitee
J
Jessica • family_with_children • us
9
Pros:

Rooms were clean, staff were friendly. Breakfast was warm and delicious every morning

2026-03-30 • via Nuitee