Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Hotels
•
Holiday Inn Express
8 (353 reviews)
358 River Ridge Drive Northwest , Grand Rapids , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Clean and comfortable rooms
Family-friendly amenities
Cons:
Noisy environments
Inconsistent cleanliness
Food options not meeting expectations

Categories

Cleanliness
7
Mixed reviews on cleanliness; some rooms were clean, while others had issues such as crumbs and unpleasant odors.
Service
8.5
Several positive mentions of service, though there was a notable complaint about front desk handling.
Location
9
Consistently praised for its good location and easy access.
Room Quality
7.5
Mixed quality; reports of noise disturbances, yet some rooms were well maintained.
Amenities
8.5
Amenities like the pool were enjoyed by families; positive feedback on breakfast.
Value for Money
8
Generally viewed as a reasonable value, although some were expecting more for their investment.
Food and Beverage
7.5
Food offerings were appreciated, but some were disappointed by the lack of certain items like biscuits.
Overall Experience
8
General satisfaction with a few notable complaints regarding specific experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:12

Property Description

Indulge in Sports and Entertainment
Located just a short drive from Fifth Third Ballpark, home to the West Michigan Whitecaps, our hotel is the perfect choice for sports enthusiasts. Enjoy the convenience of catching a game or exploring the nearby Van Andel Arena for entertainment.

Relax and Unwind
Take a dip in our inviting indoor pool or kick back in one of our spacious rooms featuring complimentary Wi-Fi. Each room is thoughtfully furnished with wood furniture, ensuring a comfortable stay. Need to catch up on work? Utilize the work desk in your room.

Convenience at Your Fingertips
Stay on top of your fitness routine at our on-site gym, or take care of business at our business center. For added convenience, we offer laundry facilities so you can pack light for your trip to attractions like Frederik Meijer Gardens, just a short drive away.

Book now for an unforgettable stay at the Holiday Inn Express Hotel & Suites Grand Rapids-North.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that an incidental fee will be charged at check-in and is refundable unless the room is damaged. Contact the hotel for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    No parking available.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 353 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
W
Wendy • couple • us
8
Clean & Nice but not pet friendly!
Pros:

Pool/hot tub, bed, clean

Cons:

Booking.com lists this as pet friendly, however it’s not and only service animals are allowed, for an additional $250

2026-02-11 • via Nuitee
C
Christina • family_with_children • us
1
2026-01-26 • via Nuitee
R
Rebecca • extended_group • us
9
2026-01-20 • via Nuitee
C
Chris • solo_traveller • us
9
2026-01-20 • via Nuitee
F
Fred • solo_traveller • us
9
2026-01-19 • via Nuitee
M
Martha • couple • us
9
We will stay there again if we need to. It was great
Pros:

We enjoyed breakfast.
Great location to where we were going.

Cons:

Nothing

2026-01-19 • via Nuitee
A
Anthony • extended_group • us
10
It was overall excellent stay for a track team and school event!
Pros:

The staff was friendly and helpful, great customer service!

Cons:

It was pricey, I under the supply was low and the demand was high.

2026-01-19 • via Nuitee
J
Jeffrey • family_with_children • us
9
Very well, kept clean property enjoyed my stay
Pros:

The property was well-maintained, clean the fit and finish on Everything was nice. Nothing was sloppy, even the pool and hot tub area was nice, towels were available. Tables and chairs were neat.

Cons:

The only real issue I had with the property was the amount of fabric softener that they used on the sheets and comforters. You could actually feel it on your skin and smell it after you were out of the bed other than that I had no issues.

2026-01-19 • via Nuitee
D
David • couple • us
10
Our rooms were very clean and well maintained, perfect for a relaxing vacation.
Pros:

The location felt safe and the grounds and building was clean and well maintained.

Cons:

NA

2026-01-19 • via Nuitee
K
Kathleen • family_with_children • us
10
2026-01-15 • via Nuitee
A
Amanda • family_with_children • us
7
Okay I guess
Pros:

It was clean

Cons:

Staff wasn't very friendly. I couldnt pay cash for my room even with my card just being on file if needed, I just wanted to pay for my room with cash and was told no.

2026-01-11 • via Nuitee
W
Watters • extended_group • us
10
Cons:

The tv was all static and wouldn’t work. But I think it was the storm they were having.

2026-01-10 • via Nuitee
P
Patricia • couple • us
10
Very enjoyable
Pros:

The staff was amazing and rooms were very clean

2026-01-09 • via Nuitee
D
Dyer • family_with_children • us
7
Pros:

The room was nice and comfortable shower was nice

Cons:

The breakfast was cold and seems to be the same breakfast when we stay

2026-01-05 • via Nuitee
J
James • couple • us
9
It was a place to Kay our heads.
Pros:

Good location, easy access once you found it (off the main road).

Cons:

Our heating unit fan sounded like a jet plane when it cycled on - we left the fan running and that solved that issue. We reported it.

2026-01-02 • via Nuitee
M
Mullin • solo_traveller • us
10
2026-01-02 • via Nuitee
L
Linda • family_with_children • us
7
It was great
Pros:

Kids like the pool

Cons:

Better show no pressure toilet was not installed properly

2026-01-01 • via Nuitee
T
Thiago • solo_traveller • us
2
2025-12-29 • via Nuitee
M
Marilyn • couple • us
10
2025-12-29 • via Nuitee
T
Thiago • solo_traveller • us
2
2025-12-27 • via Nuitee