Blake Hotel New Orleans, BW Signature Collection

Hotels
•
BW Premier Collection
8 (636 reviews)
500 Saint Charles Avenue , New Orleans , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Good value for money
Cons:
Cleanliness issues
Poor customer service

Categories

Cleanliness
6.5
Multiple mentions of unclean rooms and issues with bathroom conditions.
Service
8
Some positive interactions noted, but overall service experience was poor with rude staff.
Location
9.5
Positive feedback about location near attractions, referred to as a great aspect of the stay.
Room Quality
6.5
Issues with noise and poor maintenance in rooms.
Amenities
8.5
Amenities were satisfactory, though specific mentions were limited.
Value for Money
8.5
Generally regarded as good value for the location and experience, despite issues.
Food and Beverage
8.5
Not mentioned in reviews, assuming standard quality for this hotel tier.
Overall Experience
8
Mixed feelings due to the combination of great location and serious cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:36

Property Description

Convenient Location
Less than 1.5 km from the French Quarter district and Mercedes-Benz Superdome, Blake Hotel New Orleans offers easy access to popular attractions.

Meeting and Business Facilities
With on-site meeting rooms accommodating up to 54 guests and a well-equipped business centre, the hotel is perfect for conferences and events.

Dining Experience
Indulge in traditional American cuisine at the hotel's restaurant, Cafe at the Square, open daily for breakfast, lunch, and dinner.

Experience comfort and convenience at Blake Hotel New Orleans, BW Signature Collection. Book now for an unforgettable stay!

Important information:

Please note that parking prices may vary during special events. Parking can not be guaranteed during special events.

Pet Fee is $35.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 45.90 per day.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 636 reviews
Cleanliness: 6.5
Service: 8
Location: 9.5
Room Quality: 6.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8
L
Leendert • solo_traveller • nl
6
2026-03-21 • via Nuitee
S
Sandra • couple • us
10
Great location
Pros:

The room was clean. The location is within walking distance of Bourbon St and Canal. Bed comfortable.

Cons:

Water pressure wasn't good.

2026-03-19 • via Nuitee
A
Anjelicia • couple • us
9
2026-03-18 • via Nuitee
T
Tawanna • couple • us
5
Pros:

The staff was nice!

Cons:

The bathroom was tooooooooo small and the toilet didn’t work properly.

2026-03-16 • via Nuitee
A
Anggou • solo_traveller • in
1
No wifi in room and my 100 dollars deposit was not refunded back to my account.
Pros:

It was close to cruise terminal

Cons:

They take my 100 dollar deposit and says it will revert back to my account in 2-3 working days but i still haven’t got and they are not replying me on this booking app now . They refuse to take cash for deposit which they can easily give me back on my check out . Also the wifi was not working at all in the room. U have to come down to the lobby to use it

2026-03-16 • via Nuitee
P
Paloma • family_with_children • us
1
Worst hotel I’ve ever stayed at. The staff is rude they don’t have anyone there for emergencies pass 7pm so good luck if
Pros:

The coffee shop being around the corner

Cons:

The bathroom wasn’t functional in our room and staff had a crappy attitude to help us with it.

2026-03-15 • via Nuitee
R
rebeccabD9164IW • Family
4
Horrible staff. Motel like rooms
Pros:

Front desk had horrible attitudes, never experienced this in New Orleans and we travel very frequently here. The location was far from the strip and made it even worse of an experience when nothing in our bathroom worked and we got told just to close the door and we’d be woken up at 7am whenever maintenance comes in. For it to be a FULLY BOOKED hotel and for you to have ONE employee whom also has no access to any other help for emergencies. Never ever have we had bad experiences in New Orleans till this place. Don’t waste your time.

2026-03-14 • via Tripadvisor
L
Legier • family_with_children • us
3
Save your money
Pros:

The room 306 was buried in a back side hallway in between the ice machine and a maintenance closet... Two 18 inch "windows" looked out on an air shaft with nothing to be seen. There wasn't a shower curtain and the toilet was the perfect height for a 3 year old. Considering the maid was soooo sweet and looked embarrassed so I didn't fuss. Next time I'll spend a bit more for the stay, and not get a room that could be in a horror movie!

Cons:

Every single thing...

2026-03-12 • via Nuitee
T
Tony • couple • gb
4
The French Quarter was great - pity the hotel did not match our experience
Pros:

Check in

Cons:

Not enough space here but here are the main points -
- Wifi never worked
- Parking was Valet only at $45 a day
- Shower was useless - just trickled
- Tried to change dates too - no empathy - and they refused.
- The only food was an expensive cafe
- And cleaning was by request - not really acceptable for this standard of hotel

2026-03-12 • via Nuitee
T
Traci • couple • us
7
2026-03-12 • via Nuitee
F
Franceschi • couple • it
7
Pros:

La posizione della struttura è il suo punto di forza, vicinissima al Quartiere Francese e a tutti i principali punti d'interesse

Cons:

Purtroppo l'hotel è un po' fatiscente, avrebbe bisogno di una ristrutturazione specialmente sulla facciata. Noi eravamo al nono piano ma vedere fuori era impossibile. Inoltre, sul sito ci sono indicazioni di una lavanderia, ma in realtà non è presente in struttura

2026-03-12 • via Nuitee
O
Oluchi • couple • us
9
2026-03-09 • via Nuitee
W
Wyo Roadie • family_with_children • us
5
Rapid decline in just one year.
Pros:

Great location away from French Quarter noise.

Cons:

I gave it a perfect "10" last year, but cannot believe how shabby and low-class it was this year! Staff not as dedicated, nor as attentive, as last year's stay. What a.shame.

2026-03-07 • via Nuitee
4
427harriettec • Business • Wilmington, Illinois
10
Loved it
Pros:

This was an overall pleasant experience. I was very comfortable. Charissa S. Was very helpful and friendly in taking care of my room.

2026-03-06 • via Tripadvisor
E
Erica • solo_traveller • us
10
2026-03-06 • via Nuitee
D
Donna • couple • us
10
2026-03-05 • via Nuitee
D
daniel • family_with_children • uy
5
Pros:

La habitación reservada decía vista limitada pero la que me dieron no tenía vista alguna

Cons:

El de la recepción muy grosero

2026-03-05 • via Nuitee
S
Shavonne • family_with_children • us
8
2026-03-05 • via Nuitee
K
Kimberleye • couple • bs
7
Ok
2026-03-04 • via Nuitee
L
Lara • couple • au
4
Filthy loud unsafe closed amenities no washing facilities would t recommend it
Pros:

Location was handy to restaurants and bourbon st

Cons:

Loud rude staff crowded unclean pool closed

2026-03-03 • via Nuitee