Sheraton Hotel Metairie New Orleans

Hotels
•
Sheraton
8.3 (226 reviews)
4 Galleria Boulevard , Metairie , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Parking security needs improvement
Breakfast service flaws

Categories

Cleanliness
7.59
Some guests noted cleanliness issues, specifically mentioning a leak and aged carpets.
Service
9.06
Several guests noted exceptional service from staff, particularly highlighting helpfulness.
Location
9.1
Many reviews praised the hotel's location for being private and convenient.
Room Quality
8.55
Rooms were described as clean and lovely despite hallway conditions.
Amenities
8.08
Amenities were adequate but some expectations regarding conference room use were not met.
Value for Money
8.54
Guests found it to be a terrific value given the overall experience.
Food and Beverage
7.09
Issues with breakfast service were noted, including lack of refreshment.
Overall Experience
8.36
Overall, guests had a generally positive experience but mentioned certain areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:52

Property Description

Modern Rooms with Amenities
Each modernly styled room at Sheraton Hotel Metairie New Orleans comes equipped with a cable TV, ironing facilities, and a desk for your convenience.

Fitness Center and Rooftop Pool
Stay active and refreshed during your stay by utilizing the state-of-the-art fitness center and taking a dip in the rooftop pool at Sheraton Hotel Metairie New Orleans.

Convenient Location and Services
Situated just a 10-minute drive from Louis Armstrong New Orleans International Airport, our hotel also offers a 24-hour front desk, free parking, and access to laundry and dry cleaning services for a hassle-free experience.

Book your stay at Sheraton Hotel Metairie New Orleans for a comfortable and convenient visit near New Orleans city center and Caesars Superdome.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 226 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 8.08
Value for Money: 8.54
Food and Beverage: 7.09
Overall Experience: 8.36
T
Tanya • solo_traveller • us
7
2026-04-18 • via Nuitee
A
Annie • couple • us
8
We do like the location and the staff is warm
Pros:

Location

Cons:

The toilet and bathroom sink plumbing is below expectations of normal flow

2026-04-11 • via Nuitee
M
Mitchell • couple • us
8
I would choose this place again when I’m in town.
Pros:

Very nice, clean and welcoming.

Cons:

N/A

2026-04-06 • via Nuitee
M
muriel • solo_traveller • us
10
2026-04-01 • via Nuitee
C
Casey • couple • ca
9
Nice place
Pros:

Quiet neighborhood.
Restaurant staff were excellent! Thanks Mr. Dave!

Cons:

Pool looked like it could use some chemicals

2026-03-31 • via Nuitee
F
Franklin • couple • us
6
it was a marginal room.
Pros:

There was no breakfast included in the stay

Cons:

It is a beautiful building, but the rooms does not have many amenities. No refrigerator.

2026-03-27 • via Nuitee
I
ivan • couple • ar
5
2026-03-23 • via Nuitee
K
Keyshawn • solo_traveller • us
6
2026-03-17 • via Nuitee
J
Jo • couple • us
10
2026-03-16 • via Nuitee
A
alcantara • couple • us
8
Fantastic
Pros:

Everything was great

Cons:

Everything

2026-03-16 • via Nuitee
O
Oretta • couple • us
10
My stay was short but sweet I love everything about it and will definitely stay there again.
Pros:

The hotel was very clean and quiet.

Cons:

There was something leaking, like a pipe or something, directly in front of the hotel’s main entrance. Extremely Dangerous!

2026-01-20 • via Nuitee
Y
Yasushiko • extended_group • jp
6
不満
Cons:

現地払いの予定が、登録したカードで支払われていた。
朝食込みのはずが料金を請求された

2026-01-19 • via Nuitee
B
Barbara • extended_group • pr
9
2025-12-22 • via Nuitee
P
Prentiss • solo_traveller • us
10
Pros:

Location was out of the way and private

Cons:

Parking garage needs to be key card entry. For better security

2025-12-22 • via Nuitee
C
Crier • solo_traveller • us
9
2025-12-06 • via Nuitee
B
Barbara • family_with_children • pr
10
2025-11-26 • via Nuitee
L
Lynne • family_with_children • us
10
Great location, friendly staff, terrific value
Pros:

Great great location. Very clean. Terrific staff.

Cons:

The late check-in time at 4 PM. And if I had to pick one other thing, it would be the aged and dirty carpet in the hallways. The room was perfectly clean and lovely.

2025-11-10 • via Nuitee
J
Joseph • couple • us
10
Pros:

I called the day before looking for some assistance. Temalyn answered and was more than helpful. She gave me all the info and advice I needed. When I checked in the next day I immediately remembered her name. It was help sitting up a surprise for my wife, so we couldn’t talk about it then. But I found a reason to come back down and we talked about it then. I can’t thank her enough!! She’s one of a kind.

2025-08-21 • via Nuitee
J
Jennifer • partner
6
Pros:

I was there for a church trip we were told we have certain accommodations such as the conference room for extended hours however we were forced out of the room and given a small conference room with a non movable table for 200+ people buffet breakfast was not refreshed

2025-08-05 • via Nuitee
A
Andre • couple • us
10
2025-07-18 • via Nuitee