Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

This hotel has soul, charm, and location,

Hotel maravilhoso. Fizeram-me um upgrade para uma suite enorme e equipada com tudo o necessário.
Excedivel o atendimento e a atenção a todos os pormenores, do necessário às pequenas lembranças que ofereceram.
Pequeno-almoço muito bom.

What stood out most to me was the incredible attention to detail, especially at breakfast, where the level of personalization truly made the experience feel special and thoughtful. Each room has its own unique character, which adds so much charm to the property and makes every stay feel distinctive rather than cookie-cutter. The quality of the finishes throughout the property is exceptional, creating an atmosphere that feels both elegant and comfortable. It’s clear that a great deal of care has gone into every aspect of the experience.

Fantastic place to stay in San Miguel

Hotel did not take appropriate responsibility for not providing airport transportation that was prearranged, upsold rooms and overcharged for food and beverage.

My family and I booked a 4 night stay with two rooms over Christmas at the Casa de Sierra Nevada. The rooms and common spaces are beautifully appointed, and the location is excellent- in a quieter part of town but still in the heart of the historic core. One room was upgraded to a junior suite, for which we were very grateful. The staff was also very friendly; ahead of the trip, I corresponded extensively with their concierge who was extremely helpful in providing information and assisting with reservations.

However, the stay was marked by numerous small issues regarding service and organization. We enjoyed their complimentary coffee service (a lovely touch), but on one morning, this was delivered an hour and a half early, while we were still sleeping; another time, when we ordered room service breakfast for our morning of departure, it arrived 20 minutes late. During our Christmas dinner at Andanza, we were incorrectly charged for the corkage fee (in spite of written and verbal confirmation from both the concierge and management regarding the price), and an additional "empanada de mariscos" was tacked on, even the dinner was prix fixe and there was no such thing on the menu.

While the concierge service via email was excellent, the overall front desk service, while very friendly and welcoming, was scattered and inconsistent. When the concierge stepped away from the desk, I had asked someone to take a note to help change an existing reservation; this was not done.

We also had booked a mojigangas workshop that was cancelled at the last minute (and we had altered our day plans to make the start time). While we were able to reschedule this, I had to confirm with the front desk to make sure it was still taking place, as no one contacted me to confirm that the event was taking place. Moreover, after the workshop, we had the artwork sent to the room, but one of the puppets was sent to the wrong room! It was only after inquiring did the front desk realize that it had been sent to a completely random guest's lodging.

All of these were minor issues (excluding the last-minute cancellation of the workshop), but we felt that overall, the service was subpar for the company. We are fans of the Belmond and have stayed at other properties in Europe and the Americas (Grand Timeo, Cataratas, El Encanto, and Reid's Palace) and felt that while the location and setting were stunning, Casa de Sierra Nevada does not run a tight ship.

This is a gorgeous property spread out over a few separate properties within close walking distance to all this special city has to offer. The staff is all one would expect from the Belmond chain: well-trained to the highest professional standards, courteous, gracious, and proactive. On the Amex Fine Hotels deal, we were kindly upgraded from a standard room to a gorgeous suite with large terrace (room 487), which features a huge bathroom and extended terrace. Breakfasts were delicious and multi-day visitors should ensure at least one meal at the Oaxacan cuisine featured at Parque, the event space located about 5 minutes away by walk. Reception, the main restaurant, spa; fitness areas and the small but lovely hotel bar are all located in a separate building from the largest of a few separate buildings, which has the pool and roof bar. That and a second building where we stayed, are across the busy but narrow street.

A few tips:

We have celebrated three birthdays and fourth to come. We don't tour the town but thoroughly love being with the staff and doing our Christmas cards or Easter cards depending on the birthday we are celebrating. Of course, we indulge in the wine and delicious food offerings.

We had the best time at this hotel. Everything was a luxurious and world class experience. Would absolutely stay here again when in SMdA

The location of the hotel was perfect, just a block away from the city center. The staff provided amazing service, from the moment we arrived until departure. Our room was huge and included a private plunge pool and outdoor shower. The rooftop bar is perfect for enjoying sunsets over the city. Highly recommend staying here.

Seven couples (all 70+ active seniors) rented the Casa Vida Encantada at Chiquitos #2, San Miguel de Allende, Mexico for nine nights October/November 2025. The building is an amalgamation of several buildings making it both fun and interesting, with lots of common space and a variety of bedrooms. Wll maintained. Very lovely. A convenient location two blocks from the central square. All the staff was friendly and helpful. The staff was exceptionally helpful with dinner reservations and other arrangements and bringing in chefs for two dinners. Breakfast was always a treat. It was very nice spot and I would not hesitate to stay there again. Absolutely no complaints.

Thank you to the entire team for making my stay so memorable and for truly exemplifying the standard of excellence that Belmond represents. The staff was incredible, the food and cocktails exceptional, and the location unbeatable, just a short walk from the cathedral. Every corner of the hotel is picture-perfect; it’s absolutely stunning, like something straight out of a movie.

What can I say about this amazing hotel... they went above and beyond for our 3 night stay there. We were celebrating a special anniversary and we were upgraded to a beautiful studio suite and arrived to a bottle of champagne and chocolate covered strawberries. We enjoyed breakfast every morning there and everything was delicious. The pool was delightful and the rooftop bar was stunning. We joined in on the margarita class in the bar and had a great time. We can't wait to return here on our next trip.The staff really make this hotel what it is and they go the extra mile to provide an amazing experience.

We had the BEST time at Casa de Sierra Nevada for our honeymoon. We felt taken care of the entire time and staff went above and beyond our wildest expectations. Our services at the spa were incredible. We particularly enjoyed our time at Tunki Rooftop, all thanks to Mauricio who was absolutely a highlight of our stay. His drinks were amazing and he was very friendly and attentive.

We stayed at the Belmond and couldn't have asked for a more beautiful hotel in San Miguel. We were upgraded to a stunning suite (thankfully still low season) and from there we enjoyed 4 nights, enjoying the atmosphere, the great food, the bars (rooftop bar for the Independence Day celebrations) as well as the activities. All the staff were incredible and I wanted to mention Gustavo, Victor, Ana, Lariza, Alejandro, Carlos, Felix and apologies for anyone else we forgot as they were all wonderful, attentive and made us feel welcome from the first time we entered. Would love to visit again.

Todo. Es un hotel diferente con habitaciones distribuidas en distintas casitas antiguas. El hotel es maravilloso y la gente que trabaja allí también. El mejor hotel en el que he estado nunca. Volveré si puedo a San Miguel de Allende y sin duda me quedaré en este hotel.

This property is beautiful and the staff is so welcoming. The pool and the rooms are beyond what you would expect.