Hawthorn Suites by Wyndham Louisville East

Hotels
•
Wyndham Hotels & Resorts
8.2 (906 reviews)
751 Cypress Station Drive , Louisville , US
+1 502-785-0823

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly, accommodating staff
Good location (close to mall/interstate, quiet)
Large rooms / suites with separate living area
Mini-kitchen and provided plates/cups
Pet/service-animal friendly with grassy areas
Comfortable beds (in many reports)
Some guests reported good/acceptable breakfast
Cons:
Cleanliness issues: dirty carpets, bad odors, cigarette smell, dusty surfaces
Rooms dated and in need of refresh (generic furniture, poor lighting)
Breakfast often reported poor quality (rotten/overripe fruit, limited variety)
Pool/hot tub unavailable/closed and one report of rude staff about it
Limited in-room utensils/USB ports/phone issues; maintenance problems (shower head lime buildup)
Noisy HVAC in at least one report; occasional TV/phone malfunctions

Categories

Cleanliness
5.5
Multiple reviews call out very dirty carpets, bad odors, cigarette smell, dusty surfaces and lime buildup on fixtures; one review noted a very clean room, but overall cleanliness is a key weakness.
Service
9.8
Staff are repeatedly described as friendly and accommodating (helped with tools, responsive at desk); one report of rudeness about a closed hot tub, but overall service sentiment is strongly positive.
Location
9.2
Location is frequently praised as convenient, quiet yet close to mall, interstate and restaurants; a few callers said 'ok', but location is consistently a strength.
Room Quality
6.5
Mixed feedback: some guests loved the large suites and comfortable beds, others noted dated furniture, poor lighting, cigarette smell and need for refresh/maintenance; overall room quality is average-to-below-average.
Amenities
9
Amenities are mixed but include useful suite features (mini-kitchen, plates/cups, grassy pet areas) and bright bathroom lighting; negatives include no USB ports, limited kitchenware, phones affected by maintenance, and pool/hot tub being unavailable.
Value for Money
9
Several guests call it good value (especially for suites and pet owners) and say they'd stay again, though others feel poor maintenance and breakfast reduce perceived value; net sentiment leans positive due to location and suite size.
Food and Beverage
6.7
Breakfast opinions vary but skew negative: reports of poor quality, overripe/rotten fruit and limited variety; a few guests found the breakfast acceptable to good.
Overall Experience
9.9
Despite notable cleanliness and some maintenance issues, many guests highlight friendly staff, roomy suites, good location and willingness to return — leading to a very positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Suite Comfort and Convenience

Featuring a kitchenette and flat-screen cable TV, Hawthorn Suites by Wyndham Louisville East ensures a comfortable stay for all guests. Select suites even come with fully equipped kitchens for added convenience.

Evening Socials and Leisure Amenities

Indulge in the evening social hour from Monday to Thursday, a perfect way to unwind after a busy day. Take a dip in the heated indoor pool, relax in the hot tub, or utilize the on-site business center. Guests also have access to a modern fitness center and a convenient launderette.

Nearby Attractions

Located just a short drive from popular attractions like the Louisville Slugger Museum & Factory, the Muhammad Ali Center, and the Kentucky Derby Museum, there's plenty to explore near Hawthorn Suites by Wyndham Louisville East.

Experience comfort and convenience at Hawthorn Suites by Wyndham Louisville East - book your stay now for a memorable trip!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 906 reviews
Cleanliness: 5.5
Service: 9.8
Location: 9.2
Room Quality: 6.5
Amenities: 9
Value for Money: 9
Food and Beverage: 6.7
Overall Experience: 9.9
V
Virginie • couple • fr
10
J’ai adorée
Pros:

Le lit était super confortable, la chambre avec salon et mini cuisine était très apprécié. La grandeur de la salle de bain.

Cons:

Juste la porte de la chambre vitrée et laisse passer la lumière du salon

2026-10-29 • via Nuitee
P
Paul • couple • us
5
Pros:

Breakfast was o.k.
Lobby area was nice with the large chairs and separate gathering areas.
Staff was friendly.

Cons:

Room looked like it needed a refresh and update. Furniture looked like it was generic and not designed for the room space. Poor lighting. Heating/AC was a bit noisy.
Basically, the hotel is out of date and needs improvements to be made.

2026-10-29 • via Nuitee
L
Lesley • solo_traveller • us
8
2026-10-25 • via Nuitee
S
Shawn • extended_group • us
6
Decent option for hotel outside of Louisville.
Pros:

The size of the room was very good

Cons:

The room was dated and smelled like cigarettes

2026-10-23 • via Nuitee
D
Darren • couple • us
9
2026-10-20 • via Nuitee
A
Angela • family_with_children • us
10
2026-10-19 • via Nuitee
R
Rachel • extended_group • us
8
It was perfect for what we needed it for.
Pros:

The room was much larger than I anticipated but it worked out very well for us. The staff was very friendly. We had no major issues.

Cons:

The plug in the bathtub stuck and there was no maintenance person on staff that night, but they let my husband borrow a set of pliers and it came out right away.

2026-10-19 • via Nuitee
K
Karen • couple • us
10
2026-10-16 • via Nuitee
B
Breanna • family_with_children • us
1
Not pleasant
Pros:

The location was ok

Cons:

That the website said hot tub and there hasn’t been a hot tub for over a year and staff was rude about it

2026-10-15 • via Nuitee
R
Ryan • couple • us
10
2026-10-13 • via Nuitee
P
Pauline • couple • us
5
Will not be staying here anytime
Pros:

The location

Cons:

The shower head wasn’t clean, had lime buildup where the water comes out, the nightstand was dusty on bottom shelf, no coffee cup, had to drink coffee out of a glass, husband said the breakfast wasn’t up to par, we had better breakfast at other places that was better than this. The bed was hard as a rock.

2026-10-12 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-10-08 • via Nuitee
F
Fethiye Damla • couple • us
10
2026-09-19 • via Nuitee
R
Ricky • family_with_children • us
9
Will stay here again when in the area!
Pros:

Room was very clean! TV didn't work in the bedroom, but we didn't reprot till check out. So no big deal. Breakfast was good. Staff was friendly. Beds were fairly comfortable.

2026-09-14 • via Nuitee
H
Heather • family_with_children • us
8
2026-09-08 • via Nuitee
S
Shynoina • family_with_children • us
10
2026-09-03 • via Nuitee
R
Rita • couple • us
10
2026-09-03 • via Nuitee
P
Peter • family_with_children • us
2
It was not worth the stay
Pros:

The hotel location is good and easily accessible.

Cons:

1.The hotel is poorly maintained.
2. The carpet is very very dirty, both on the hallway and the hotel rooms.
3. Bad odor in the rooms.
4. Breakfast is terrible. Over ripped bananas and rotten apples. No varieties. Bread and eggs
5. Do not pay extra for the Kitchen area unless you plan to bring your own kitchen ware.
6. Not to mention the pool which never got to open

2026-08-30 • via Nuitee
R
Robert • couple • us
9
Good value,great location; also great if you bring your pet/service animal. We would stay here again
Pros:

We didn't get up for the breakfasts, so can't comment on it. The location was great -- quiet area, but close to everything --- mall, interstate, eating places. The King suite was nice. We liked having a "living room" area and a separate bedroom area with a door. The people I encountered were very nice and accommodating. We found plenty of nice, grassy area to walk pets/service animals if you have one. I liked that there were plates/cups/glasses to use (but in-room eating utensils were lacking in quantity/variety). You could ask for most anything extra from the front desk.

Cons:

We didn't find any installed USB ports, so if you didn't bring your own device/power bar to plug into a USB, you'll have to procure one somehow. The lamps in the rooms are mediocre brightness, but the bathroom and mini-kitchen area had excellent bright lighting. If you plan to prepare a meal/eat in the rooms, bring your own knives/silverware/plasticware. Our room only had 2 soup spoons. You can also ask for other utensils from the desk. Our phone didn't work, and I was told there was some upgrade/maintenance going on, and the phones were affected. It's inconvenient that you have to take the elevator downstairs to ask the desk person a question. No dishwasher if you use the plates/cups, etc, so be prepared to handwash everything you use.

2026-08-26 • via Nuitee
M
Mark • couple • us
8
2026-08-24 • via Nuitee