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Facilities
Property facilities
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Meeting rooms
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Concierge service
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Outdoor pool - seasonal
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Elevator
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Breakfast available (surcharge)
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Library
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Safe-deposit box at front desk
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Free newspapers in lobby
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Meeting rooms
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Smoke-free property
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Pool umbrellas
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Tours/ticket assistance
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Wheelchair accessible parking
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Snack bar/deli
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Self parking (surcharge)
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Pool sun loungers
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Banquet hall
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Wheelchair-accessible van parking
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Food and water bowls
Review Highlights
Categories
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Property Description
Outdoor Pool, Terrace, and Garden: Relax and rejuvenate by the seasonal outdoor pool while enjoying the beautiful views from the terrace and garden.
Dining and Drinking Options: Indulge in delicious meals at the on-site restaurant or order room service for a cozy night in. Sip on refreshing drinks at the bar/lounge or poolside bar to unwind.
Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a business center. With features like a buffet breakfast, self parking, and dry cleaning services, your stay will be hassle-free.
Book your stay at Hotel Sercotel Alcalá 611 for a luxurious experience in Madrid, where comfort and convenience meet elegance.
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from July to September.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-out is available.
Property Policies
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Noise policy
Noise-free rooms not guaranteed
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in kg is 10
Property policies
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
-
Noise policy
Noise-free rooms not guaranteed
-
Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in kg is 10
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Pets
Pets allowed
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Pets
Pet max weight (per pet) in lb is 22
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
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Pets
Service animals are allowed
Location
Guest Reviews
Hotel was nice but nothing spectacular. Called the number to get room service and it was not operational. Had to walk down to order the food.
Helpful staff. Clean rooms. Nice pool area.
Ants in the bathroom.
There were huge wet stains on the beds. They did change us to different rooms, but we had to move all of our stuff late at night.
I was not impressed with the location. It was too "city like" for my taste.
unpoco sucio muy lenta la atemcion del personal
Old outdated rooms. They gave us a "Classic room" and really was classic. Small, hardly space arround the bed. No coffeemaker or water cooker, as you usually have in a Sercotel and expect nowadays for the tariff they charge.
Twas good
It was nice to be able to stay at a hotel that accepted our cats (we just moved to Spain and needed a place to spend the night before we moved on to our final destination). Breakfast was good, though considering the cost of the room it should have been included.
Excellent location, Plenilunio mall, Hipercor and Atletico Madrid stadium are literally 5 minutes away by car. Good place to stay.
Staff
Human pubes in the bidet and in the bath on arrival!!!
Nice big, warm rooms. Nice view over gardens, pools, houses, moon, mountains and part of the city. Tasty gluten free bread. Friendly people in breakfast place. Tasty fruits. Fresh squeezed orange juice from machine.
All around great hotel with friendly staff! Right next to a metro station and a couple cute cafes.
The hotel was barely two blocks from the Metro line. Very convenient to getting to the center of town or any place else we wanted.
There is no longer an airport shuttle but it was a very quick, inexpensive Uber ride from the airport.
We especially liked the breakfast buffet. What it lacked in variety it made up for in quality and quantity. The staff is always helpful.
Nice, clean hotel did the job, but didn’t give double beds like we booked and gave twins instead. Also only some rooms had AC and ours didn’t.
But overall a nice clean hotel with a good surrounding area.
Don’t recommend
Great property overall, close to everything especially airport. Rooms were clean and staff was friendly.
Ok simple hotel close to airport and transport links but is 40 mins by underground to Center of town.
The surrounding area didn't have much going for it, but the hotel was clean and comfortable, the breakfast buffet was great, and the pool was fabulous. Handy to IFEMA if you have a car, and close to a metro station for travelling to more touristy locations.
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