Comfort Hotel Frankfurt Central Station

Hotels
•
Comfort
6.7 (874 reviews)
Moselstrasse 23 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Affordable for brief stays
Cons:
Poor cleanliness
Lack of service
No breakfast provided

Categories

Cleanliness
6.28
Numerous mentions of poor cleanliness and specific issues with stains and dust.
Service
7.25
Service was generally poor, with specific complaints about management and lack of responsiveness.
Location
8.79
Conveniently located near central station, though the surrounding area has safety concerns.
Room Quality
6.74
Rooms described as small and lacking necessary amenities, such as breakfast.
Amenities
5.77
No restaurant options available due to renovations and lack of promised services.
Value for Money
5.73
Guests felt overcharged for what was considered subpar quality.
Food and Beverage
4.78
No breakfast was provided despite being charged, significant complaints regarding food services.
Overall Experience
8.25
Overall experience marred by service issues and cleanliness but somewhat redeemed by location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:18

Property Description

Modern Rooms with Free Amenities
Experience comfort and convenience in our classily furnished rooms equipped with free WiFi, coffee/tea facilities, and a private bathroom.

Prime Location for Exploring Frankfurt
Located just steps away from the central station, our hotel is the perfect base for exploring historic landmarks, shopping districts, and cultural attractions within walking distance.

Relaxation and Convenience
Indulge in a relaxing massage or enjoy our 24-hour reception and other facilities like a lift to all floors and complimentary daily newspapers.

Book now to experience the perfect blend of modern comfort and prime location at Comfort Hotel Frankfurt City Center.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.7
Based on 874 reviews
Cleanliness: 6.28
Service: 7.25
Location: 8.79
Room Quality: 6.74
Amenities: 5.77
Value for Money: 5.73
Food and Beverage: 4.78
Overall Experience: 8.25
M
Manuela • solo_traveller • de
3
Einmal und nie wieder.
Pros:

Die Lage des Hotels war für mich perfekt.

Cons:

Es wird nicht ordentlich geputzt, der Boden ist verdeckt und es gibt u.a. Bettwanzen.

2026-03-11 • via Nuitee
S
Syed Ansar Raza • solo_traveller • pk
7
2026-03-10 • via Nuitee
J
Joe1 • solo_traveller • at
10
2026-03-10 • via Nuitee
A
ANTRI • extended_group • at
5
2026-03-09 • via Nuitee
O
Oksana • family_with_children • ua
5
Pros:

Привітний персонал і близькість до вокзалу.

Cons:

На шторах червоні плями як від крові, вікна брудні, взагалі номер не дуже охайний. Але і коштував він не багато, тому я не здивована. Але все ж таки можна прибирати його трохи краще

2026-03-08 • via Nuitee
E
Edgar • couple • de
6
Cons:

Kein Duschmittel in der Dusche

2026-03-08 • via Nuitee
P
Peter • solo_traveller • ca
3
Have stayed before and had a good experience. Disappointed this time.
Pros:

Front desk member of staff was helpful.

Cons:

Room was not very clean, floor had sticky marks. Room was very loud all night with street noise. Curtains not particularly good against the street lamps.

2026-03-06 • via Nuitee
K
Khalid • couple • de
1
Pros:

Sauberkeit war nicht in Ordnung ,,, kakalaka überall! Aber Frühstück war nicht schlecht für diese Preis.

2026-03-06 • via Nuitee
A
Ahmad • couple • gb
1
2026-02-14 • via Nuitee
C
Carolina Brncic • family_with_children • cl
5
Pros:

La ubicación.

Cons:

- reservé una habitación con desayuno (lo que implicó un aumento en el valor) y al llegar al hotel nos indicaron que no tenían servicio de desayuno.
- en dos oportunidades tuvimos problemas con las llaves de la habitación.
- había una cucaracha en la habitación.

2026-02-12 • via Nuitee
A
Abdullahi • family_with_children • se
10
7
Pros:

Det var ganska bra

Cons:

Det är lite ljus

2026-02-12 • via Nuitee
T
THOMAS • extended_group • it
6
Pros:

Posizione perfetta per fiera e per visita alla città.
Quartiere un pò degradato ma alla fine sicuro e ben controllato dalla polizia che passa spesso a far sentire la presenza.

Cons:

La struttura è in uno stabile datato ma dentro sono stai fatti lavori per ammodernarlo e renderlo quantomeno regolare , nonostante questo rimane completamente ingiustificato il prezzo che viene applicato in occasione della fiera di christmas world. Naturalmente tutti i prezzi degli alberghi sono stellari . Rimane il fatto che abbiamo speso 200 € a notte per stanza per pernottare in un albergo poco più che passabile ( e io sono di manica larga perchè la mia collega lo ha definito fatiscente) .
La mia camera era dotata di letto matrimoniale a due piazze, piccolo finestrino in stanza, finestra grande in bagno e lucernario perchè ero al quinto ed ultimo piano.
Il prezzo reale per una camera senza nessun tipo di servizi ( no bar , no colazione, niente di niente) sarebbe di 70-80 € a mio avviso.

2026-02-11 • via Nuitee
E
Evi • family_with_children • ee
3
Pros:

Ei meeldinud. Voodi oli enam vähem ok ja pesu puhas. Tuba soe.

Cons:

Broneerisin koos hommikusöögiga, mida me ei saanud. Tagasimakset kohapeal ei saanud. Suhtlus ebameeldiv vastutavat töötajat kohapeal ei olnud. Vastuvõtulaua töötaja ei tea midagi ja pole tema probleem.

2026-02-11 • via Nuitee
S
Sonia • solo_traveller • it
3
Pros:

Solo la vicinanza alla stazione

Cons:

Pulizia nulla, l'assenza del servizio colazione

2026-02-09 • via Nuitee
L
Liudmyla • couple • de
7
Cons:

Wir hatten ein Zimmer mit getrennten Betten gebucht, aber uns wurde leider ein Zimmer mit einem gemeinsamen Doppelbett gegeben

2026-02-09 • via Nuitee
G
Gianni • solo_traveller • fr
1
A fuir!
Pros:

L'emplacement

Cons:

Le prix exorbitant (200 €!), l'absence de petit-déjeuner, la mauvaise foi de la réception qui voulait m'obliger à payer en cash prétextant une panne du terminal cb, ce qui s'est révélé faux.

2026-02-08 • via Nuitee
O
Olga • couple • fr
7
Très bien pour un court séjour .
Pros:

Proximité de la gare. Accueil chaleureux .

Cons:

Avoir la possibilité de prendre un petit déjeuner .

2026-01-31 • via Nuitee
S
Samuel • solo_traveller • no
4
2026-01-30 • via Nuitee
N
Natalie • couple • de
6
Pros:

Kein Wasserkocher,kein Frühstück,obwohl war bestellt.

2026-01-27 • via Nuitee
M
Mukhamadaziz • couple • de
8
2026-01-24 • via Nuitee