Holiday Inn Hotel & Suites Slidell by IHG

Location to local shops

Location was great. Right off interstate

worst holiday inn Hotel I have ever stayed at. every was either broken or leaning. Room was still dirty

The location was near other stores and in the vacinity of the harbor center that we were attending.

The room was comfortable and the staff was helpful

Very nice staff, always offering to help.
Doing the little extra to make your stay enjoyable. Very clean rooms, nice TVs. Lillie always greets with warm friendly greeting. She and coworkers always do extra prep on breakfast setup, its GREAT.
Been here month, hate to leave, not many hotels that are Nice & Friendly.

Good location, near food and shopping. The room did have a very old smell but was clean.

This is the grubbiest, dirtiest run down Holiday inn I have ever stayed at. I stayed four nights, the room was not serviced once. The common parts were never cleaned and I never heard a vacuum cleaner in the place. The staff are jolly enough, but I feel sorry for them having to work in this dump. The breakfast room is like a dungeon.

Did not eat

Location and easy accessibility

Right of interstate

I'm writing this as a warning to others considering this hotel. My son and I stayed here for two nights over New Year's to attend the Sugar Bowl, and we encountered problems from check-in through checkout that made this one of the worst hotel experiences I've had.

Check-in Problems: We're clearly two adults, but received only one room key. When I asked for a second key, the desk clerk said they were short on keys and only provided one after I insisted we'd have different schedules.

You Can't Access Your Room from Parking: This is a serious inconvenience. The end entrance doors near parking don't work with your room key. You can exit through them, but you cannot re-enter. Every single time you return to the hotel, you must walk all the way around to the main lobby entrance, no matter where you parked or where your room is located.

Room Condition Was Poor (2nd Floor): The desk lamp outlet was dead, so you can't charge your phone anywhere useful. There's a USB panel by the closet, but that's nowhere near the bed or desk. The bathroom door doesn't fit the frame and won't close all the way. We found a dirty washcloth left in the shower from a previous guest. The lounge chair was missing its back cushion.

Breakfast Was Unacceptable: I paid extra for breakfast. Big mistake. The pancake maker wasn't even turned on. The juice dispenser was covered in fruit flies and looked like it hadn't been cleaned in days. There were zero forks available. I had to go to the front desk where a maintenance worker dug through the kitchen to find a partial box, gave me ONE fork, and tried to put the rest back. I had to tell him other guests eating breakfast would probably want forks too before he'd refill the container. The scrambled eggs were mostly brown. They make coffee at 4:30 AM and 7:00 AM, period. If it runs out, you're out of luck. The counter outlets and USB ports don't work. The whole breakfast area looks dirty and is clearly not maintained regularly.

No Housekeeping After First Night: We left around 10 AM on our first full day for the Sugar Bowl game. When we returned that evening, our room had not been cleaned at all. I went to the front desk to ask for fresh towels. They only had washcloths and bath towels available, no hand towels. When I mentioned our room hadn't been serviced, the desk attendant accused me of leaving the Do Not Disturb sign out. I did not.
Staff Attitude: Everyone was polite on the surface but clearly indifferent to actually helping guests or solving problems.

Bottom Line: Yes, this property is cheaper than staying in New Orleans ($157 per night versus $400 or more downtown). You're looking at a 30 minute drive on I-10 to the Superdome. The beds were actually comfortable and we slept fine. The laundry facilities looked clean. But the combination of maintenance issues, filthy breakfast area, non-functioning amenities, and lack of basic housekeeping makes this hotel impossible to recommend. If you're loyal to IHG brands, the nearby Holiday Inn Express is likely a better option. Otherwise, look elsewhere.