Holiday Inn Express & Suites San Antonio - Downtown Market Area by IHG

Hotels
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Holiday Inn Express
8.1 (607 reviews)
102 El Paso Street , San Antonio , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Spacious rooms
Clean facilities
Cons:
Noisy air conditioning
Rude staff encountered
Room cleanliness issues
Furniture needs updating

Categories

Cleanliness
7.35
Some complaints about dust and dirty walls noted; needs improvement.
Service
8.35
Generally positive experiences with staff, although one negative review regarding breakfast timing.
Location
8.85
Multiple remarks of a great location close to downtown and river walk.
Room Quality
7.85
Rooms are spacious and comfortable but noted some furniture issues.
Amenities
7.85
Good amenities like breakfast and free parking, but some complaints about air conditioning.
Value for Money
8.35
Overall perceived as a good value, especially with complimentary services.
Food and Beverage
8.35
Breakfast received positive remarks; has good coffee availability.
Overall Experience
7.85
Guests enjoyed their stay, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:12

Property Description

Luxurious All-Suite Accommodation
This centrally located Holiday Inn Express Downtown Market Area offers spacious suites with kitchenettes, sofas, and complimentary WiFi. Each suite comes equipped with a TV, ironing facilities, and a microwave and fridge for added convenience.

Convenient Amenities for Business and Leisure
Guests can enjoy the outdoor pool, business center, and gym during their stay. The hotel also serves breakfast and provides laundry facilities, ensuring a comfortable and hassle-free experience for all visitors.

Prime Location near Major Attractions
Located just 1 km from The Alamo and the River Walk, this hotel is also in close proximity to the University of Texas at San Antonio Downtown and the Tower of the Americas. With easy access to key landmarks, Holiday Inn Express is the perfect choice for your stay in San Antonio.

Book now to experience the perfect blend of comfort and convenience at Holiday Inn Express Downtown Market Area!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 607 reviews
Cleanliness: 7.35
Service: 8.35
Location: 8.85
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 7.85
D
Dafnis • family_with_children • us
8
Good
Pros:

Room Spaces and Distribution

Cons:

Smell in Rooms and AC

2026-02-12 • via Nuitee
J
Jun • family_with_children • us
9
2026-01-27 • via Nuitee
F
Filip • couple • de
9
Das Preis-Leistungs-Verhältnis ist unschlagbar!!
Pros:

Sehr große Zimmer mit ausreichend Platz. Das Frühstück ist für amerikanische Verhältnis in Ordnung und bietet alles was man benötigt. Kostenloser Kaffe und Tee 24/7 an der Rezeption immer verfügbar.

Wir nehmen immer diese Hotel-Kette für unseren Aufenthalt in Amerika. Das Preis-Leistungs-Verhältnis ist unschlagbar.

Cons:

Eigentlich ist alles in Ordnung. Man bekommt keinen Luxus für den Preis aber auch nichts was total herunter gekommen ist.

2026-01-26 • via Nuitee
S
Shannon • family_with_children • us
5
2026-01-22 • via Nuitee
M
Mung • couple • mx
8
2026-01-22 • via Nuitee
R
Rosa Ania • family_with_children • mx
9
2026-01-20 • via Nuitee
R
RIGOBERTO • family_with_children • us
8
2026-01-20 • via Nuitee
J
Janice • family_with_children • us
9
It was ok for the amount of time of our stay
Pros:

Only ate there one time the fact it was located close to for the reason we in Dan Antonio

Cons:

The low toilets, I think all toilets should be higher due to people with bad knees and not on in a handicap room

2026-01-19 • via Nuitee
S
Sofia • extended_group • mx
7
2026-01-19 • via Nuitee
L
Lucy • family_with_children • us
10
GREAT ALROUND
Pros:

breakfast was awesome. the bed great. I LOVED THAT THE ROOM AC WAS COLD.... SO HAPPY

2026-01-19 • via Nuitee
Y
Yasmin • family_with_children • us
10
Muy buena
Pros:

Si

Cons:

El olor del baño , no se si devendrían cambiar con lo que limpian o solo limpiar mas y poner aromatizantes

2026-01-19 • via Nuitee
E
Elizabeth • family_with_children • us
9
Overall a great experience, will book again
Pros:

The staff was excellent Richi and coworker

Cons:

The carpet in the room was very dirty

2026-01-19 • via Nuitee
G
Griselda • family_with_children • us
7
Pros:

Todo

Cons:

Necesitan limpiar los abanicos

2026-01-19 • via Nuitee
R
Rhonda • couple • us
8
2026-01-19 • via Nuitee
E
Edgar Saul • family_with_children • us
1
Desagradable
Cons:

Había cucarachas estaba sucio

2026-01-19 • via Nuitee
T
Thomas • family_with_children • us
10
Relaxing and stress free.
Pros:

When I checked in the front desk employee was very helpful and courteous. Got everything I needed for my stay and was very happy because my daughter was getting married the next day. The room was huge and very clean and comfy. And the breakfast they had was amazing, the cooks really knew how to make everything so tasty. I would recommend this hotel to all my family and friends. Thank you for allowing me the honor of staying in your fine establishment.

Cons:

Nothing everything was great.

2026-01-19 • via Nuitee
E
Elaine Peterson • couple • us
10
2026-01-19 • via Nuitee
I
ivonne • family_with_children • us
5
Key location that requires upgrades&pesticides that is conveniently close to the children's hospital
Pros:

I like that i didnt realized the presence of 3 walking roaches, size of approx 4cm each. I got video and picture if you want them. There was no one when i turned in my key cards so i wasnt able to show it to them. The bathroom door was not closing easily. The entrance door had chipped lamination as if someone had tried to force it open. Not a very safe feeling. The bathroom toilet paper holder was wobly and the screws were holding for dear life. I like the family suite convenience but the sofa bed is quite old and the mattress comfort is non existen so i slept with the sofa closed. I am 5 7 so i had to sleep with my knees bent. I like the friendly hardworker that assists us, she remember my name and situation with our handicapped special kid and how smart she was logistically placing us on the first floor. I liked the fact that there were not many people crowding the breakfast but i realized that plenty of people left without even looking at the breakfast bar. I like that they are remodeling the floor and trying to update the lobby.

Cons:

To find the roaches in the morning... what if they walked over my stuff during the evening? what if they were walking over my childs medications? I didnt like the condition of the door and the sofa bed or futton that kept me slightly uncomfortable since 11pm to 7am. I didnt like the smell of moisture or dampened or non vented as soon as you open the door on arrival to the room.

2026-01-19 • via Nuitee
G
George • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Maria • couple • us
9
2026-01-19 • via Nuitee