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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Leafy Gardens and Modern Amenities
The London Croydon Aerodrome; Best Western Signature Collection offers a tranquil escape with its leafy gardens and modern amenities. Each room is tastefully decorated with colorful modern art, featuring an LCD TV, tea/coffee facilities, and a work desk. Enjoy 24-hour room service and complimentary fibre optic WiFi during your stay.
Dining and Relaxation
Indulge in a variety of beverages, light meals, and snacks at the lounge bar with a spacious terrace, or savor fine dining, wine, and cooked breakfasts at the on-site restaurant. Whether you're looking for a quick bite or a leisurely meal, the hotel caters to all tastes.
Convenient Location and Accessibility
Located on the A23 road, the hotel is just a 25-minute drive from London Gatwick Airport and offers easy access to the M23 and M25 motorways. With East Croydon Station nearby, you can reach central London or Gatwick Airport in just minutes. Book your stay now for a perfect blend of comfort and convenience.
Breakfast available, pay at the property (£15.95)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Very good service
Cant think of anything
Staff were helpful
Room was a bit tired and too hot
I can’t say I liked anything.
This list would be rather long. Suffice to say the hotel and area are pretty soul destroying.
The worst experience we have ever had. There was no air conditioning in the room, and we were not informed about this before our stay. The room was unbearably hot, like a sauna, and the two fans we were provided with made absolutely no difference. The heat became too much for us to tolerate, and we were forced to leave in the middle of the night. A very disappointing experience.
The kindness of staff, especially Lakshman, who was working at the front desk on the day of our stay. Our room didn’t have air conditioning and it wasn’t pleasant,although a small fan was provided, it was still hot. He was was trying to upgrade our room but couldn’t because they were fully booked. To compensate, he gave us complimentary parking and breakfast which we didn’t ask but gladly offered. The staff’s kindness to all their guests is what I’ve noticed and appreciated.
The polite and helpful staff make this hotel a huge success. 2 day stay booked same day and on check-in (during a heatwave) reception staff informed us that the room had no Air Conditioning. They explained they had supplied fans and also added free breakfasts for us. We had a fault with our bathroom sink tap (no cold water) which we reported. A staff member attended immediately and had the handyman there within 15 mins. Unfortunately they were unable to resolve this issue before we left but jugs of drinking water were supplied for our kettle which we kept in the room fridge. Although the first night was warm, the fans did the trick and upon return the following night from a concert, the air conditioning was working and we returned to a beautifully cooled room. The room & bathroom was beautifully clean and comfortable.
We loved the aerial picture & history of the building, aviation pictures & artifacts across al floors. Delightful gardens that staff let us access when conference room not in use. Highly recommend and would definitely return again, if visiting the area again.
Nothing
Absolutely awful. The hotel has new management. We had a single room with a double bed. A shower that only pumped out scalding hot chemical smelling water. With a weird system for cold water. A towel rail radiator that was on constantly although it was 30deg . A television that had no multichannel and radio access. Only channel 4. When we asked for a room change the answer was an oleagenous "sorry all the rooms are full, no other rooms available" and we had to pay for breakfast. AVOID.
The hotel is well situated. There is Costa Coffee and McDonalds close by, and a bus stop. Family room was nice, spacious and well equipped.
Standard room was very small and without air conditioning, which was very uncomfortable.
Location
There was no air conditioning so room was boiling hot
Lovely breakfast and good value seeing as it is unlimited. Fan was amazing given we were staying during hottest day of the year, didnt feel the heat at all. Massive TV and lots of mirrors for makeup and also full length. Very clean hotel, spotless really. Loved the armchair which was comfy and a desk too which was massive.
Fridge could have been a little colder. Plugs had on/off switches which is unusual in a hotel so had to remember to switch device on before charging.
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