Holiday Inn Express Hotel & Suites Waterford by IHG

Hotels
•
Holiday Inn Express
8.1 (319 reviews)
4350 Pontiac Lake Road , Waterford , US
+1 248-674-3434

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (majority of reviews)
Very clean rooms and public areas
Comfortable beds
Excellent, well-stocked breakfast with many options
Convenient location near restaurants/relatives
Good value for many guests
Cons:
Advertised hot tub missing / false advertisement
Proximity to busy road and some difficulty finding driveway
Occasional billing/check-in issues and housekeeping disturbances
Missing toiletries in some rooms (soap, tissues, toilet paper)
One report of very poor staff experience

Categories

Cleanliness
9
Multiple reviews praise the hotel as very clean — rooms, lobby, pool and breakfast area were repeatedly noted as clean and well maintained.
Service
8.8
Majority of reviews describe staff as friendly, helpful and accommodating; isolated negative incidents (one strongly negative staff comment and one billing/housekeeping issue) reduce the score slightly.
Location
7.8
Many guests found the location convenient (close to relatives and restaurants), but several noted drawbacks such as proximity to a busy road causing noise and a difficult-to-find driveway.
Room Quality
8.3
Beds were frequently described as comfortable and rooms as clean; some rooms lacked toiletries (hand soap, tissues, toilet paper) in isolated cases and one complaint about housekeeping timing.
Amenities
6
Breakfast and pool were mentioned positively, but multiple guests complained that an advertised hot tub was not available (false advertisement), which notably lowered the amenities rating.
Value for Money
7
Mixed feedback: several guests felt good value for the price, while at least one guest felt the stay was overpriced due to false advertising (hot tub) and paying a premium.
Food and Beverage
9.5
Breakfast received consistently strong praise — well stocked, plenty of options, staff actively refilling and fresh coffee available; overall F&B is a clear strength.
Overall Experience
8.4
Most guests report a very positive stay (clean property, friendly staff, great breakfast); a minority of strong negatives (missing advertised amenity, billing/staff issues, noise) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located just 2 miles from Oakland County International Airport, Holiday Inn Express Hotel & Suites Waterford offers free shuttles within 4 miles, making travel a breeze.

Modern Amenities
Enjoy the indoor heated pool, fitness center, and spacious rooms with free Wi-Fi, cable TV, and coffee maker.

Deluxe Services
Indulge in a hot breakfast with bacons, eggs, and cinnamon rolls, grab a free daily newspaper, and take advantage of the business center.

Ready to experience comfort and convenience at Holiday Inn Express Hotel & Suites Waterford? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 319 reviews
Cleanliness: 9
Service: 8.8
Location: 7.8
Room Quality: 8.3
Amenities: 6
Value for Money: 7
Food and Beverage: 9.5
Overall Experience: 8.4
J
Jamaine • family_with_children • us
1
Cons:

Hotel is a COMPLETE JOKE STAFF IS TRULY A JOKE NEVER AGAIN WILL I BRING MY FAMILY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2026-10-28 • via Nuitee
J
Jolean • solo_traveller • us
5
Pros:

Comfy beds

Cons:

Wasn’t allowed to have extra people come up for a birthday party and they promoted a gmgot tub and didn’t have one

2026-10-26 • via Nuitee
P
Paul • family_with_children • us
10
Pros:

All good!

Cons:

Nothing wrong

2026-10-26 • via Nuitee
D
Dana • couple • us
9
2026-10-23 • via Nuitee
A
Andrew • family_with_children • us
10
Excellent staff, clean rooms, clean lobby, clean pool, great breakfast options.
Pros:

Whole hotel was very clean including the lobby/breakfast area, pool area and the room. Breakfast was well stocked with staff present the whole time cleaning up and refilling items. Plenty of food options. Fresh ground coffee available all day. Staff was extremely helpful and friendly. Would stay again in a heartbeat.

2026-10-19 • via Nuitee
R
Roxane • extended_group • us
1
Will not return. Overpriced with false andvertisements
Pros:

Breakfast was fine

Cons:

The website I booked on said there was a hot tub. This is the only reason I booked with you and paid more than any other hotel which was closer to my location to begin with. Extremely unhappy with that

2026-10-19 • via Nuitee
C
crawford • couple • us
9
would stay there again
Pros:

Location was close to our granddaughter and other relatives Close to restaurants . Employees at the holiday inn and express were very acommodating and friendly Breakfast was good Lots to eat

2026-10-12 • via Nuitee
N
Nicole • solo_traveller • us
10
2026-10-11 • via Nuitee
L
Lance • couple • us
10
2026-10-11 • via Nuitee
C
Chole • solo_traveller • us
10
2026-10-07 • via Nuitee
K
Kiana • couple • us
8
It was a nice facility
Pros:

It was clean and had a good breakfast

Cons:

Very close to the roads and the ac isn’t loud to help with noise

2026-09-17 • via Nuitee
A
Anthony • solo_traveller • us
10
2026-09-14 • via Nuitee
P
Parker • couple • us
10
2026-09-11 • via Nuitee
D
Dani • couple • us
7
2026-09-09 • via Nuitee
N
Najati • solo_traveller • us
8
2026-09-08 • via Nuitee
S
Sarah • couple • us
10
It was amazing!
Pros:

Great area. Clean hotel and very friendly staff

2026-09-05 • via Nuitee
M
Miguel • family_with_children • us
10
2026-09-04 • via Nuitee
K
kniola • couple • us
10
2026-09-03 • via Nuitee
H
Heythaler • solo_traveller • us
8
2026-09-03 • via Nuitee
S
Stephanie • couple • us
9
2026-09-01 • via Nuitee